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Tech Support Jobs in Edmonton, AB (NOW HIRING)

PCL Construction

Technology Analyst

Edmonton, AB · Hybrid

PCL's total rewards are designed to support your growth, well-being and future success -- because ... Identify and leverage cloud technologies, platforms, and associated methods to solve business and ...

Vallen

Field Support Specialist

Edmonton, AB

... FlexSupply technology including: * Scanned order entry, picking/verifying orders, put away and ... Technical support of all FlexStock equipment and software applications * Maintenance ...

Alquemy

D365 CE Developer Support

Edmonton, AB · On-site

$100 - $105/hr

Design and support integrations with enterprise systems using APIs and Microsoft integration technologies. Configure business rules, workflows, forms, dashboards, and security models. Support data ...

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All JobsTech Support JobsTech Support Jobs in Edmonton, AB

Tech Support information

See Edmonton, AB salary details

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$33

How much do tech support jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for tech support in Edmonton, AB is $20.93, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $24.04 per hour, depending on experience, location, and employer.

What is a tech support specialist?

Tech support specialists are professionals who assist users in resolving technical issues with hardware, software, or network systems. They provide guidance by troubleshooting problems, answering questions, and offering solutions via phone, email, chat, or in person. Their goal is to ensure that technology functions smoothly for individuals or organizations by addressing technical challenges promptly and efficiently.

What are the qualifications to get a job in tech support?

The qualifications for jobs in technical or tech support vary but typically include a high school diploma and experience with repairing technology and customer service. Some companies may prefer candidates with a bachelor’s degree in computer science or certification in a specific type of software or hardware. Others may provide on-the-job training in their system. Technical or tech support jobs typically involve helping a company with issues that come up in its internal system or assisting individuals with problems. Duties frequently involve using helpdesk software, checking on system operations, explaining technical processes to users, and tracking issues to identify faults with software or hardware.

What are the key skills and qualifications needed to thrive as a tech support specialist, and why are they important?

To thrive as a Tech Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and common operating systems, typically supported by relevant IT certifications or coursework. Familiarity with ticketing systems, remote desktop software, and diagnostic tools is often required. Exceptional communication skills, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure timely, accurate support and contribute to positive user experiences and organizational efficiency.

What are some common challenges faced by tech support professionals and how can they be managed?

Tech Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, communicating effectively with users of varying technical backgrounds, and managing multiple support requests simultaneously. Success in this role typically involves staying organized, maintaining patience, and developing strong problem-solving skills. Collaborating with team members and documenting solutions can help resolve issues more efficiently and improve the overall customer experience.

What is the difference between Tech Support vs Help Desk Technician?

AspectTech SupportHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ are common
Work EnvironmentOn-site or remote; troubleshooting hardware/software issues for end-usersOn-site or remote; providing technical assistance and support to users
Employer & Industry UsageIT companies, tech support firms, corporate IT departmentsIT service providers, corporate IT, government agencies

Both roles involve assisting users with technical issues, often requiring similar certifications and working in comparable environments. The main difference lies in scope: Tech Support may handle more complex technical problems, while Help Desk Technicians focus on user support and issue resolution.

What is entry level tech support?

Entry level tech support refers to the initial position in technical support roles, typically requiring minimal prior experience. It involves assisting users with basic hardware, software, and network issues, often using troubleshooting tools and customer service skills. These roles usually require a high school diploma or equivalent and may offer on-the-job training or certifications like CompTIA A+.

What is the job of a tech support?

A tech support professional assists users with troubleshooting hardware and software issues, providing technical guidance and solutions. They often use diagnostic tools, communicate clearly with customers, and may hold certifications like CompTIA A+ to perform their duties effectively.

What skills do I need for tech support?

Tech support professionals need strong communication skills to explain technical issues clearly, along with problem-solving abilities to diagnose and resolve hardware and software problems. Knowledge of operating systems, networking, and common troubleshooting tools is essential, and certifications like CompTIA A+ can enhance credibility and job prospects.
More about Tech Support jobs

What job categories do people searching Tech Support jobs in Edmonton, AB look for?

The top searched job categories for Tech Support jobs in Edmonton, AB are:

Tech Support jobs near you
Infographic showing various Tech Support job openings in Edmonton, AB as of September 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $43,537 per year, or $20.9 per hour.

Technology Analyst

Edmonton, AB • Hybrid

PCL Construction
Construction • 1 - 5K employees
Learn more about PCL Constructionexternal

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 25 days ago

PCL Construction rating

7.2

Company rating: 7.2 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

Job description

The future you want is within reach. Let's build it together.

At PCL Constructors Inc., part of the PCL Family of Companies (PCL), we don't just build projects --  we build opportunities, careers and communities. We are 100% employee-owned, every employee has a stake in our success, and that shared commitment drives how we work, grow and lead in the construction industry.

We're a team of builders who care deeply about what we create and who we build with. That includes you. We are not only shaping the future of construction, we are also committed to shaping the future of your career.

Why Choose PCL?

Choose a career with rewards that matter. PCL's total rewards are designed to support your growth, well-being and future success -- because when you succeed, we all do. Our offerings could include:

  • Employee ownership opportunities that build long-term value
  • Annual discretionary performance bonuses
  • RRSP, TFSA, Pension Contribution Options
  • Flexible medical, dental and vision benefits
  • Prescription drug coverage and virtual care services
  • Life, AD&D and disability insurance
  • Paid parental leave and family care support
  • Health and lifestyle spending account options
  • Mental health and wellness support, including Employee Assistance Programs
  • Career growth pathways, leadership development and mentorship programs
  • Access to world-class training through PCL's College of Construction and professional development courses
  • Ongoing opportunities to learn new skills, explore different roles and grow your career across sectors and regions

Here's how a Technology Analyst for PCL Constructors Inc. within Edmonton NAHQ contributes to our team:

Responsibilities
  • Manage Microsoft Azure, M365, Intune, and Entra ID, ensuring alignment with best practices, security and compliance standards, and overall platform health.
  • Design, implement, maintain, and support networking solutions.
  • Apply strong knowledge of server infrastructure and networking to design, troubleshoot, and improve cloud-integrated solutions across Azure, M365, and hybrid environments.
  • Analyze complex technical issues, evaluate options and impacts, and recommend practical, well‑reasoned solutions aligned with business and platform standards.
  • Apply and enforce established security controls and access policies to ensure compliance and safeguard the company's data and infrastructure.
  • Identify and leverage cloud technologies, platforms, and associated methods to solve business and technical challenges.
  • Stay up to date with Microsoft Cloud services and features, as well as emerging technologies and best practices.
  • Perform advanced performance analysis and troubleshooting, and design architectures that improve the performance, availability, and resilience of cloud, network, and hybrid infrastructure.
  • Support, monitor, troubleshoot, and improve integrated solutions to ensure reliable and efficient system operation.
  • Remediate escalations from customers, vendors, and other internal technology teams.
  • Act as technical lead on large or complex projects implementing new services.
Qualifications
  • Postsecondary degree or diploma in computer technology, network technology, or a related discipline. Industry-recognized networking certifications and Microsoft Azure or M365 certifications are an asset.
  • At least 6 years of progressive experience in a related field.
  • Understanding of modern cybersecurity frameworks and their application in enterprise environments.
  • Demonstrated expertise in designing, implementing, troubleshooting, and maintaining enterprise network infrastructure, including wireless, firewalls, switching, BGP and OSPF routing, VPN, and SD-WAN.
  • Experience with Microsoft Azure networking and SASE architectures, including site-to-site VPN connectivity, secure web gateways, and zero-trust network access.
  • Strong troubleshooting and problem-solving skills, with the ability to analyze complex issues and implement effective solutions across cloud and core infrastructure domains, including networking, identity, and hybrid environments.
  • Proven experience in delivering cloud and network infrastructure projects, including implementing new technologies and solutions.
  • Exceptional organizational and time management abilities, with a proven ability to manage competing demands and consistently prioritize tasks effectively.
  • Demonstrated ability to meet tight deadlines and work within constraints while maintaining a high standard of work.
  • Passionate about challenges and problem-solving, with a strong desire to learn and adopt new technologies and solutions.
  • Strong verbal and written communication skills, enabling the clear and concise conveyance of complex ideas and technical material to various audiences.

Your Work Has Purpose Here

PCL projects are where life happens, where communities connect, careers begin, and progress is made. Regardless of the type of project, we are building something bigger: a future that's inclusive, resilient and full of opportunity.

At PCL Constructors Inc., we are committed to creating a workplace where everyone belongs. We value the diverse experiences, identities and perspectives our employees bring. Employment decisions are based on merit, potential and the drive to make a difference, regardless of race, gender, age, ability or background.

We know everyone's needs are different, if you require accommodation during the application process, please contact careers@pcl.com and include the position and location of interest.

This recruitment process does not involve the use of artificial intelligence (AI) to screen, assess, or select applicants. All hiring decisions are made by human reviewers.

Company: PCL Constructors Inc.

Primary Location: Edmonton, Alberta (Corporate)

Job Title: Technology Analyst

Requisition ID: 13728

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