Tech Support Engineer Servicenow Jobs (NOW HIRING)

About this role:

Wells Fargo is seeking aLead Software Engineer (ServiceNow) in Technology as part of Enterprise Services Technology within Cybersecurity.

We're hiring a Lead ServiceNow Engineer to take ownership of development across a highly complex, enterprise-level platform. If you're a hands-on builder and technical leader who wants to design, code, and drive enterprise-scale solutions-this role is built for you. This is not a ServiceNow Administrator role-this is a true engineering position focused on building, coding, and delivering scalable solutions from the ground up.

In this role, you will:

• Lead complex, companywide technology initiatives with broad impact

• Design, build, and deliver custom ServiceNow solutions using best practices

• Act as a key participant in developing standards and companywide best practices for engineering complex and large-scale technology solutions for technology engineering disciplines

• Make decisions in developing standard and companywide best practices for engineering and technology solutions requiring understanding of industry best practices and new technologies, influencing and leading technology team to meet deliverables and drive new initiatives

• Develop tables, integrations, workflows, business rules, and scripting

• Ensure solutions are secure, scalable, and enterprise-aligned

• Review and analyze complex, large-scale technology solutions for tactical and strategic business objectives, enterprise technological environment, and technical challenges that require in-depth evaluation of multiple factors, including intangibles or unprecedented technical factors

• Collaborate and consult with key technical experts, senior technology team, and external industry groups to resolve complex technical issues and influence platform strategy.

• Translate technical concepts into clear demos and business-facing solutions

• Mentor and guide engineers

• Heavy hands-on development - not just configuration

• Lead and influence enterprise-scale ServiceNow architecture

• Work within one of the largest ServiceNow environments in the industry

• Opportunities for certifications and continued growth

Required Qualifications

• 5+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 3+ years of ServiceNow development experience

• ServiceNow certification: (CSA) Certified Systems Administrator

Desired Qualifications:

• ServiceNow Certified Application Developer (CAD) certification must be obtained within 6 months of employment

• ServiceNow Certified Implementation Specialist (CIS) certification in any discipline

• Experience with AI development tools: both Service-Now specific (Build Agent and/or NOW Assist) and platform-agnostic (Devin, Claude etc.)

• Advanced experience creating and maintaining ServiceNow Catalog Items

• Strong verbal, written, and interpersonal communication skills

• 1+ years of Jira experience

• 1+ years of Agile experience

Job Expectations:

• This position is not eligible for Visa sponsorship.

• This position offers a hybrid work schedule.

• Ability to travel up to 5% of the time

• Ability to work occasional non-standard hours to support system deployments, upgrades, and critical business initiatives.

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visitDisability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.