ZipRecruiter

Log In

1

Tech Support Analyst Jobs (NOW HIRING)

CIANBRO

IT Support Analyst

North Stonington, CT · On-site

The IT Support Analyst will assist team members with technical issues, ensuring systems and software are functioning effectively while also contributing to IT projects and maintaining system security.

New

Fastenal Company

IT Support Analyst

Winona, MN · On-site

$30K - $35K/yr

IT Support Analyst - Computer Repair 3890 Theurer Blvd, Winona, MN 55987 HEADB Full-time Shift(s): MON TUE WED THU FRI 9:00am - 5:00pm OVERVIEW: Working as Full-time IT Support Analyst, you will be ...

CIT Trucks

IT Support Analyst

Normal, IL · On-site

$28.50 - $32.25/hr

Responsibilities of the IT Support Analyst entail: * Respond to requests for technical assistance via the phone and remote electronic control of user systems * Diagnose and resolve technical hardware ...

CIT Trucks

IT Support Analyst

Normal, IL · On-site

$28.50 - $32.25/hr

Responsibilities of the IT Support Analyst entail: * Respond to requests for technical assistance via the phone and remote electronic control of user systems * Diagnose and resolve technical hardware ...

Addison Group

IT Support Analyst

Houston, TX · On-site

$50K - $52K/yr

Role: IT Support Analyst Location : Houston, TX Pay Range: $50,000- $52,000 / year Benefits: This position is eligible for medical, dental, vision and 401(k). Overview Our team is seeking an ...

True Anomaly

IT Support Analyst

Long Beach, CA · On-site

$70K - $95K/yr

The IT Support Analyst will be responsible for providing Tier 1 & 2 technical support to employees, as well as maintaining and troubleshooting computer systems, networks, and hardware. This role ...

New Reach

IT Support Analyst

Tempe, AZ · On-site

The IT Support Analyst role provides technical assistance and operational support, maintaining company devices and systems while improving technology tools that support business operations.

HCTec

IT Support Analyst II

Mesa, AZ · On-site

We are seeking an experienced IT Support Analyst II to join our team. The IT Support Analyst II will be responsible for providing technical support and assistance to clients, ensuring that their ...

HCTec

IT Support Analyst II

Mesa, AZ · Hybrid

We are seeking an experienced IT Support Analyst II to join our team. The IT Support Analyst II will be responsible for providing technical support and assistance to clients, ensuring that their ...

next page

Showing results 1-20

People also search for

All JobsTech Support Analyst Jobs

Tech Support Analyst information

See salary details

$15

$27

$43

How much do tech support analyst jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for tech support analyst in the United States is $27.54, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $31.25 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Tech Support Analyst, and why are they important?

To thrive as a Tech Support Analyst, you need a solid understanding of computer systems, networking, troubleshooting methods, and typically a degree or certification in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and knowledge base software is standard, along with certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Excellent communication, patience, and problem-solving skills help build rapport with users and efficiently resolve technical issues. These skills and qualities are crucial for delivering timely, effective support that minimizes downtime and improves user satisfaction.

What is the difference between Tech Support Analyst vs Help Desk Technician?

AspectTech Support AnalystHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT, technical troubleshooting, remote supportHelp desk, end-user support, on-site or remote
Employer & IndustryIT departments, tech companies, large organizationsIT service providers, small to medium businesses

The main difference between a Tech Support Analyst and a Help Desk Technician lies in their scope of work and environment. Tech Support Analysts typically handle more complex technical issues within corporate IT settings, often requiring advanced certifications. Help Desk Technicians focus on basic end-user support and troubleshooting, often in smaller organizations or service centers. Both roles require strong communication skills and technical knowledge, but Tech Support Analysts usually work on more technical problems and may have higher certification requirements.

What are some common challenges Tech Support Analysts face when troubleshooting remotely, and how can they overcome them?

Tech Support Analysts often face challenges such as limited access to users’ devices, communication barriers, and incomplete information when troubleshooting remotely. To overcome these obstacles, it’s important to ask clear, specific questions, use remote access tools when permitted, and maintain patient, empathetic communication. Building a step-by-step troubleshooting process and documenting solutions also helps ensure issues are resolved efficiently and knowledge is shared across the team.

What are Tech Support Analysts?

Tech Support Analysts are professionals who help individuals and organizations resolve technical issues related to computer hardware, software, and networks. They typically provide support via phone, email, chat, or in person, diagnosing problems and offering solutions or troubleshooting steps. Their responsibilities may also include maintaining documentation, escalating complex issues, and ensuring that systems run smoothly. Tech Support Analysts play a vital role in minimizing downtime and improving user satisfaction by addressing technical concerns quickly and efficiently.
More about Tech Support Analyst jobs
What cities are hiring for Tech Support Analyst jobs? Cities with the most Tech Support Analyst job openings:
Tier 1-2 IT Support Analyst

Tier 1-2 IT Support Analyst

Next Step Systems

Centreville, VA • On-site

Full-time

Medical, Retirement, PTO

Posted 29 days ago

Job description

Tier 1-2 IT Support Analyst, Centreville, VA
We are seeking a Tier 1-2 Support Analyst with 2 to 4 years of Helpdesk Technician experience. You should enjoy interacting with clients to solve their IT problems and issues and working with a team of energetic people who enjoy "gaming" in their spare time. This client remote work, conducted from the business office, requires communication with clients, so excellent communication skills are required. Previous experience in a similar client relationship is required. In the beginning, there is a training and on-boarding period where you are expected in the office every day. The length of training in the office every day depends on you and how quickly you pick everything up. This position is Hybrid with 3 days Onsite and 2 days Remote.
Tier 1-2 IT Support Analyst Responsibilities:
- Support Clients with technical issues involving Microsoft's core business applications, Cloud offerings, and virtual environments.
- Remote and onsite troubleshooting workstations, networks, and servers.
- Manage and support disaster recovery and business continuity solutions.
- Maintain and documentation for hardware, applications, and SOPs.
- Communication with the clients to keep them informed of incident progress or notification of impending changes or agreed outages.
- Enjoy working in a team environment and communicating effectively.
- Excellent interpersonal skills, enjoy working with people, excellent telephone skills, active listener and customer care.
- Able to match resources to technical issues and consult clients on solutions for their business.
Tier 1-2 IT Support Analyst Qualifications:
- Associates/bachelor's degree in IT or related field.
- Knowledge of the full stack of Microsoft desktop and server applications as well as Office 365.
- Experience working with Office 365, Active Directory, and DNS.
- Experience with Mac devices.
- Managed Service Provider (MSP) experience is preferred.
- Experience with ConnectWise is helpful.
- Knowledge of applications like AEC field such as AutoCAD and Revit.
- IT Certifications: Microsoft MCP or CompTIA A+.
- Technical support of networking equipment including WAN and LAN connectivity, routers, firewalls, and security.
- Remote access solution implementation and support including VPN, Terminal Services, and Citrix.
- Experience troubleshooting technical issues.
Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Centreville VA Jobs, Tier 1-2 IT Support Analyst, Microsoft, Desktop, Server, Office 365, Active Directory, DNS, MAC Devices, AutoCAD, Revit, LAN, WAN, Routers, Firewalls, Security, VPN, Citrix, Terminal Services, ConnectWise, MSP, Managed Service Provider, Network, Networking, Support, Technician, Virginia Recruiters, Information Technology Jobs, IT Jobs, Virginia Recruiting
Looking to hire for similar positions in Centreville, VA or in other cities? Our IT recruiting agencies and staffing companies can help.
We help companies that are looking to hire Tier 1-2 IT Support Analysts for jobs in Centreville, Virginia and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone 630-428-0600 ext. 11 or email us at jobs@nextstepsystems.com. Click here to submit your resume for this job and others.
Atlanta Georgia IT Recruiters, Austin TX IT Recruiters, Baltimore Executive Staffing, Boston IT Recruiters, Charlotte IT Recruiters, Chicago Recruiting Agency, Cincinnati Executive Search Firms, Cleveland Executive Tech Recruiting, Columbus Technical Recruiters, Dallas Recruiters for IT, Denver Technology Headhunters, Detroit IT Headhunters, Fort Lauderdale Information Technology Recruiters, Houston IT Recruiters, Indianapolis IT Recruiters, Jacksonville IT Recruiters, Kansas City IT Recruiters, Los Angeles IT Recruiters, Miami IT Recruiters, Minneapolis IT Recruiters, Nashville IT Recruiters, New Jersey Tech Recruiters, New York IT Recruiters, Phoenix IT Recruiters, Raleigh IT Recruiters, Salt Lake City IT Recruitment, San Antonio Information Technology Recruiters, San Diego Executive Staffing, San Francisco Executive Search Firms, San Jose Executive Tech Recruiting, Seattle Technical Recruiters, Silicon Valley Tech Recruiters, St. Louis Technology Headhunters, Tampa Technology Headhunters, Washington DC IT Recruiters
Home"Tier 1-2 IT Support Analyst

Apply