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Tech Support Analyst Jobs (NOW HIRING)

TitleEase

IT Support Analyst

Park City, UT · On-site

Job Title: IT Support Analyst About TitleEase TitleEase is a fast-growing, technology-driven national title and settlement company committed to delivering exceptional service through innovation ...

Exclusive Resorts LLC

IT Support Analyst

Denver, CO · On-site

$65K - $75K/yr

POSITION DESCRIPTION Exclusive Resorts is seeking an IT Support Analyst to join our Engineering Operations team. The successful candidate will be responsible for providing exemplary technical support ...

Maxima Consulting

IT Support Analyst

New York, NY · On-site

The IT Support Analyst is responsible for timely, accurate, customer service focused, and properly documented resolution of issues submitted to the IT Service Desk. It's designated for "on call" ...

True Anomaly

IT Support Analyst

Denver, CO

$70K - $95K/yr

The IT Support Analyst will be responsible for providing Tier 1 & 2 technical support to employees, as well as maintaining and troubleshooting computer systems, networks, and hardware. This role ...

Howard Center

Technology Support Analyst

Burlington, VT · On-site

$49K/yr

Technical Support Analyst Provide timely front-line technology support to all Agency staff including coordination, diagnosis, and troubleshooting of incoming employee calls and HelpDesk requests.

Venterra Realty

IT Support Analyst

Houston, TX · On-site

Description ROLE: IT Support Analyst REPORTS TO: IT Manager LOCATION: Houston, Texas Corporate Office (Onsite) THE OPPORTUNITY Join Venterra Realty as an IT Support Analyst in our Houston corporate ...

Venterra Realty

IT Support Analyst

Houston, TX

ROLE: IT Support Analyst REPORTS TO: IT Manager LOCATION: Houston, Texas Corporate Office (Onsite) THE OPPORTUNITY Join Venterra Realty as an IT Support Analyst in our Houston corporate office ...

Addison Group

Technology Support Analyst II

New York, NY · On-site

$62K - $68K/yr

Role: Technology Support Analyst II Location: Albany, NY Pay Rate Range: $62,400-$68,400/year Internal Job ID: 10076114 Are you looking for a growth opportunity for a reputable company with a ...

Addison Group

Technology Support Analyst II

Buffalo, NY · On-site

$62K - $75K/yr

Technology Support Analyst II Location: Buffalo, NY Pay Rate Range: $62,400 - $75,000 / year Benefits: You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses ...

Addison Group

Technology Support Analyst II

Buffalo, NY · On-site

$62K - $75K/yr

Technology Support Analyst II Location: Buffalo, NY Pay Rate Range: $62,400 - $75,000 / year Benefits: You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses ...

HCTec

IT Support Analyst II

Brentwood, TN · Hybrid

We are seeking an experienced IT Support Analyst II to join our team. The IT Support Analyst II will be responsible for providing technical support and assistance to clients, ensuring that their ...

True Anomaly

IT Support Analyst

Denver, CO · On-site

$70K - $95K/yr

The IT Support Analyst will be responsible for providing Tier 1 & 2 technical support to employees, as well as maintaining and troubleshooting computer systems, networks, and hardware. This role ...

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Tech Support Analyst information

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$15

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How much do tech support analyst jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for tech support analyst in the United States is $27.54, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $31.25 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a tech support analyst, and why are they important?

To thrive as a Tech Support Analyst, you need a solid understanding of computer systems, networking, troubleshooting methods, and typically a degree or certification in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and knowledge base software is standard, along with certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Excellent communication, patience, and problem-solving skills help build rapport with users and efficiently resolve technical issues. These skills and qualities are crucial for delivering timely, effective support that minimizes downtime and improves user satisfaction.

What is the difference between Tech Support Analyst vs Help Desk Technician?

AspectTech Support AnalystHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT, technical troubleshooting, remote supportHelp desk, end-user support, on-site or remote
Employer & IndustryIT departments, tech companies, large organizationsIT service providers, small to medium businesses

The main difference between a Tech Support Analyst and a Help Desk Technician lies in their scope of work and environment. Tech Support Analysts typically handle more complex technical issues within corporate IT settings, often requiring advanced certifications. Help Desk Technicians focus on basic end-user support and troubleshooting, often in smaller organizations or service centers. Both roles require strong communication skills and technical knowledge, but Tech Support Analysts usually work on more technical problems and may have higher certification requirements.

What are some common challenges tech support analysts face when troubleshooting remotely, and how can they overcome them?

Tech Support Analysts often face challenges such as limited access to users’ devices, communication barriers, and incomplete information when troubleshooting remotely. To overcome these obstacles, it’s important to ask clear, specific questions, use remote access tools when permitted, and maintain patient, empathetic communication. Building a step-by-step troubleshooting process and documenting solutions also helps ensure issues are resolved efficiently and knowledge is shared across the team.

What is a tech support analyst?

Tech Support Analysts are professionals who help individuals and organizations resolve technical issues related to computer hardware, software, and networks. They typically provide support via phone, email, chat, or in person, diagnosing problems and offering solutions or troubleshooting steps. Their responsibilities may also include maintaining documentation, escalating complex issues, and ensuring that systems run smoothly. Tech Support Analysts play a vital role in minimizing downtime and improving user satisfaction by addressing technical concerns quickly and efficiently.
More about Tech Support Analyst jobs
What cities are hiring for Tech Support Analyst jobs? Cities with the most Tech Support Analyst job openings:

IT Support Analyst

TitleEase

Park City, UT • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

Job description

Job Title:

IT Support Analyst

About TitleEase

TitleEase is a fast-growing, technology-driven national title and settlement company committed to delivering exceptional service through innovation, operational excellence, and a customer-first approach. We leverage modern technology, automation, and secure business practices to streamline the closing process while maintaining the highest standards of quality, compliance, and data security.

About the Role

We are seeking a highly organized and technology-driven IT Support Analyst to join our Information Technology team. This role is ideal for someone who enjoys balancing day-to-day IT operations with strategic technology initiatives. You'll work closely with the Director of IT, managed service providers, software vendors, and internal teams to help maintain a secure, reliable, and efficient technology environment while supporting projects that strengthen our cybersecurity posture, modernize our infrastructure, and improve the employee experience.

What You'll Do
  • IT Operations & User Support: Coordinate day-to-day IT support requests, assist with employee onboarding and offboarding, manage user accounts and technology assets, maintain IT documentation, and help ensure technical issues are resolved efficiently.
  • Project Coordination: Support technology initiatives by tracking milestones, coordinating with vendors and internal stakeholders, documenting project progress, and helping drive projects to successful completion.
  • Microsoft 365 & Endpoint Administration: Assist with administration of Microsoft 365, Microsoft Entra ID, Microsoft Intune, Teams, SharePoint, OneDrive, Exchange Online, user licensing, endpoint management, and access controls.
  • Cybersecurity & Compliance: Support cybersecurity initiatives by maintaining documentation, assisting with audit readiness, tracking remediation efforts, supporting vendor security reviews, and helping maintain business continuity and security awareness programs.
  • Documentation & Continuous Improvement: Develop and maintain IT procedures, knowledge base articles, system documentation, and standard operating procedures while identifying opportunities to improve operational efficiency and technology processes.
  • Vendor & Stakeholder Collaboration: Partner with managed service providers, software vendors, and internal departments to coordinate technology services, resolve issues, and ensure the successful delivery of IT initiatives.
What We're Looking For
  • Experience: 2+ years of experience in IT operations, technical support, cybersecurity, project coordination, or a related technology role.
  • Technical Knowledge: Working knowledge of Microsoft 365, Microsoft Entra ID, Microsoft Intune, Teams, SharePoint, OneDrive, Exchange Online, endpoint management, and modern business technology environments.
  • Organization & Communication: Strong organizational, documentation, communication, and customer service skills with the ability to manage multiple priorities in a fast-paced environment.
  • Problem Solving: Analytical mindset with the ability to troubleshoot issues, coordinate solutions, and improve technology processes.
  • Security Awareness: Basic understanding of cybersecurity concepts, including identity and access management, multi-factor authentication, endpoint security, phishing awareness, and security best practices.
Why You're a Fit

You enjoy solving problems, improving processes, and helping others succeed through technology. You're proactive, detail-oriented, and thrive in a collaborative environment where you can balance operational support with strategic initiatives. You take pride in keeping technology secure, projects organized, and systems running smoothly while contributing to the continued growth and success of TitleEase.

We offer a competitive benefits package, including:
  • Paid Time Off (PTO)
  • Medical, Dental, and Vision Insurance
  • Health Savings Account (HSA)
  • 401(k) Plan
  • Paid Holidays

Job Posted by ApplicantPro