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Tech Support Analyst Jobs (NOW HIRING)

GSM Outdoors

IT Support Analyst

Irving, TX · On-site

What You'll Do As an IT Support Analyst, you'll be the first point of contact for technical support and play a key role in maintaining the technology that keeps our business running. Key ...

Ascent Data, LLC

IT Support Analyst

Pittsburgh, PA

$22 - $25/hr

IT Support Analyst Location: RIDC Park, O'Hara Township, PA Schedule: Monday-Friday | Daylight Hours Employment Type: Full-Time Build Your IT Career with Ascent Data Are you passionate about ...

WEG Electric Corp

IT Support Analyst

Minneapolis, MN

$70K - $80K/yr

The IT Support Analyst delivers onsite and remote technical support, ensures timely resolution of incidents and service requests, and collaborates with regional and global IT teams to maintain ...

Cooper Steel

IT Support Analyst

Nashville, TN · On-site

Nashville, TN 37212 IT Support Analyst POSITION SUMMARY The IT Support Analyst is responsible for ensuring proper computer operation so that end users can accomplish business tasks. This includes ...

Cooper Steel

IT Support Analyst

Nashville, TN

Nashville, TN 37212 IT Support Analyst POSITION SUMMARY The IT Support Analyst is responsible for ensuring proper computer operation so that end users can accomplish business tasks. This includes ...

Empower Brands

IT Support Analyst

Richmond, VA · On-site

The IT Support Analyst will provide primary technical support, onsite and remotely, to end-users on various technical issues and problems on multiple platforms including desktops, laptops, mobile ...

Transcat, Inc.

IT Support Analyst

Burnsville, MN · On-site

$23 - $28/hr

The IT Support Analyst works under the guidance of senior team members to troubleshoot user issues and support the organization's computing environment, including basic software installations ...

TitleEase

IT Support Analyst

Warwick, RI · On-site

Job Title: IT Support Analyst About TitleEase TitleEase is a fast-growing, technology-driven national title and settlement company committed to delivering exceptional service through innovation ...

Transcat, Inc.

IT Support Analyst

Burnsville, MN

$21 - $31.50/hr

The IT Support Analyst works under the guidance of senior team members to troubleshoot user issues and support the organization's computing environment, including basic software installations ...

TitleEase

IT Support Analyst

Park City, UT · On-site

Job Title: IT Support Analyst About TitleEase TitleEase is a fast-growing, technology-driven national title and settlement company committed to delivering exceptional service through innovation ...

TitleEase

IT Support Analyst

Warwick, RI · On-site

Job Title: IT Support Analyst About TitleEase TitleEase is a fast-growing, technology-driven national title and settlement company committed to delivering exceptional service through innovation ...

Empower Brands

IT Support Analyst

Alpharetta, GA · On-site

The IT Support Analyst will provide primary technical support, onsite and remotely, to end-users on various technical issues and problems on multiple platforms including desktops, laptops, mobile ...

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Tech Support Analyst information

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$15

$27

$43

How much do tech support analyst jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for tech support analyst in the United States is $27.54, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $31.25 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Tech Support Analyst, and why are they important?

To thrive as a Tech Support Analyst, you need a solid understanding of computer systems, networking, troubleshooting methods, and typically a degree or certification in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and knowledge base software is standard, along with certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Excellent communication, patience, and problem-solving skills help build rapport with users and efficiently resolve technical issues. These skills and qualities are crucial for delivering timely, effective support that minimizes downtime and improves user satisfaction.

What is the difference between Tech Support Analyst vs Help Desk Technician?

AspectTech Support AnalystHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT, technical troubleshooting, remote supportHelp desk, end-user support, on-site or remote
Employer & IndustryIT departments, tech companies, large organizationsIT service providers, small to medium businesses

The main difference between a Tech Support Analyst and a Help Desk Technician lies in their scope of work and environment. Tech Support Analysts typically handle more complex technical issues within corporate IT settings, often requiring advanced certifications. Help Desk Technicians focus on basic end-user support and troubleshooting, often in smaller organizations or service centers. Both roles require strong communication skills and technical knowledge, but Tech Support Analysts usually work on more technical problems and may have higher certification requirements.

What are some common challenges Tech Support Analysts face when troubleshooting remotely, and how can they overcome them?

Tech Support Analysts often face challenges such as limited access to users’ devices, communication barriers, and incomplete information when troubleshooting remotely. To overcome these obstacles, it’s important to ask clear, specific questions, use remote access tools when permitted, and maintain patient, empathetic communication. Building a step-by-step troubleshooting process and documenting solutions also helps ensure issues are resolved efficiently and knowledge is shared across the team.

What are Tech Support Analysts?

Tech Support Analysts are professionals who help individuals and organizations resolve technical issues related to computer hardware, software, and networks. They typically provide support via phone, email, chat, or in person, diagnosing problems and offering solutions or troubleshooting steps. Their responsibilities may also include maintaining documentation, escalating complex issues, and ensuring that systems run smoothly. Tech Support Analysts play a vital role in minimizing downtime and improving user satisfaction by addressing technical concerns quickly and efficiently.
More about Tech Support Analyst jobs
What cities are hiring for Tech Support Analyst jobs? Cities with the most Tech Support Analyst job openings:
IT Support Analyst

IT Support Analyst

Compass Health Center

Golden Valley, MN • On-site

Other

Posted 29 days ago

Job description

As the largest provider of PHP/IOP programs and psychiatric services in Illinois, Compass Health Center is one of the fastest-growing behavioral health organizations in the country. We are thrilled to expand our exceptionally innovative and highly distinguished programs that redefine our industry and raise the standard for comprehensive care. 

Launched in February 2026, our location in Golden Valley, MN, is home to top local talent in behavioral health care. This interdisciplinary team of trailblazers is continuing to build our adolescent and adult programs from the ground up alongside the leadership of well-established clinicians and doctors working in PHP/IOP behavioral health care for the past decade.

The IT Analyst II provides user support to resolve issues with computer programs, hardware, and systems. In this role, support analysts may focus on a specific aspect of the IT department, such as Network Administration. i.e. Azure AD, Exchange, GPOS, etc, or they may provide general technical support to end users.  In any case, the support analyst examines issues with IT software, and equipment and develops and deploys solutions to keep computers working, and builds computers for new hires.  

What You'll Do:

  • Day to day break fixes of all Compass equipment, including hardware and software.
  • Hardware maintenance which includes printers, computers, monitors, phones, servers, etc.
  • Software maintenance which includes MS Office suite, Symantec virus protection, Outlook, etc.
  • Data room - Maintain data rooms for both locations.
  • Licenses - Ensure all software licenses are current; Windows, Adobe, Outlook, VPN, etc.
  • Account creation - New hires: AD, Outlook Suite Products, VPN and Phone Admin/Voicemail.
  • Incident tracking - Maintain current records through FreshService ticketing system.
  • IT equipment moves - Relocations, build-outs, moves between locations, etc.
  • Equipment ordering - For new hires or when requested by staff (requires approval).
  • Maintain inventory - Spare PCs, phones, printers, etc. Dispose of all retired equipment.
  • Research new hardware and/or software that improves functionality.
  • Point of contact for vendors: Wiring, printer maintenance, Chicago security system.
  • Providing minor technical or operational training.
  • Completing IT support logs and be available to work across teams on multiple technology/business projects.
  • Provide training for junior staff/new hires within the technology group.
  • On call for emergency issues or outages, and for proactive upgrades - nights and weekends.
  • Flexible to work long hours including weekends as required and ability to travel on short notice for customer issues.

Who You Are:  

  • Have a Bachelor's Degree in Information Technology or Computer science.
  • If no Degree, 3-5 years of experience in an IT Support or Technology Support requirement
  • Have a strong passion for technology and ability to work in an adaptive environment.
  • Ability to provide high level of customer service and enjoy helping people resolve their IT questions
  • Ability to Create and Implement Procedures
  • Team collaboration - support analysts tend to work within larger teams of IT professionals to resolve user issues, so effective collaboration within the department is essential.
  • Organizational Skills/Attention to Detail/Effective Time Management Skills
  • Honesty, Strong Verbal Communication Skills/Positive Attitude/Friendliness/Kindness/Compassion
  • Knowledge of operating systems, office software, enterprise software, and server systems.
  • Knowledge of remote desktop support systems including TeamViewer, RDP, LogMeIn, etc.
  • Familiarity with networking systems and protocols.
  • Time management - support analysts typically handle multiple user issues at once, so they should be able to effectively manage their time, set priorities, and resolve problems in a timely manner.

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