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Tech Support Analyst Jobs (NOW HIRING)

WEG Electric Corp

IT Support Analyst

Minneapolis, MN

$70K - $80K/yr

The IT Support Analyst delivers onsite and remote technical support, ensures timely resolution of incidents and service requests, and collaborates with regional and global IT teams to maintain ...

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Empower Brands

IT Support Analyst

Alpharetta, GA · On-site

The IT Support Analyst will provide primary technical support, onsite and remotely, to end-users on various technical issues and problems on multiple platforms including desktops, laptops, mobile ...

Empower Brands

IT Support Analyst

Richmond, VA · On-site

The IT Support Analyst will provide primary technical support, onsite and remotely, to end-users on various technical issues and problems on multiple platforms including desktops, laptops, mobile ...

Empower Brands

IT Support Analyst

Alpharetta, GA

The IT Support Analyst will provide primary technical support, onsite and remotely, to end-users on various technical issues and problems on multiple platforms including desktops, laptops, mobile ...

Empower Brands

IT Support Analyst

Alpharetta, GA

The IT Support Analyst will provide primary technical support, onsite and remotely, to end-users on various technical issues and problems on multiple platforms including desktops, laptops, mobile ...

Ignite Retail Technology

Be Seen First

Tech Support Analyst II

Charlotte, NC · Remote

Technical Support Analyst II Type: Full-Time, Remote Ignite Retail Technology is hiring a Technical Support Analyst II to operate at the front line of our retail technology platform. This role is for ...

Empower Brands

IT Support Analyst

Richmond, VA

The IT Support Analyst will provide primary technical support, onsite and remotely, to end-users on various technical issues and problems on multiple platforms including desktops, laptops, mobile ...

Soni Resources

IT Support Analyst

New York, NY · On-site

We are seeking an IT Support Analyst to provide high-quality technical support within a fast-paced professional services environment. This role will serve as the primary local IT contact while ...

Empower Brands

IT Support Analyst

Richmond, VA · On-site

The IT Support Analyst will provide primary technical support, onsite and remotely, to end-users on various technical issues and problems on multiple platforms including desktops, laptops, mobile ...

True Anomaly

IT Support Analyst

Long Beach, CA

$70K - $95K/yr

The IT Support Analyst will be responsible for providing Tier 1 & 2 technical support to employees, as well as maintaining and troubleshooting computer systems, networks, and hardware. This role ...

Enterprise Holdings

IT Support Analyst

Saint Louis, MO · On-site

... IT Support Analyst. The Information Technology (IT) department of Enterprise Fleet Management (EFM) builds and implements powerful solutions that help to drive and support the operations of our ...

True Anomaly

IT Support Analyst

Long Beach, CA

$70K - $95K/yr

The IT Support Analyst will be responsible for providing Tier 1 & 2 technical support to employees, as well as maintaining and troubleshooting computer systems, networks, and hardware. This role ...

Addison Group

IT Support Analyst

Houston, TX · On-site

$50K - $52K/yr

Role: IT Support Analyst Location : Houston, TX Pay Range: $50,000- $52,000 / year Benefits: This position is eligible for medical, dental, vision and 401(k). Overview Our team is seeking an ...

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Tech Support Analyst information

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How much do tech support analyst jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for tech support analyst in the United States is $27.54, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $31.25 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Tech Support Analyst, and why are they important?

To thrive as a Tech Support Analyst, you need a solid understanding of computer systems, networking, troubleshooting methods, and typically a degree or certification in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and knowledge base software is standard, along with certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Excellent communication, patience, and problem-solving skills help build rapport with users and efficiently resolve technical issues. These skills and qualities are crucial for delivering timely, effective support that minimizes downtime and improves user satisfaction.

What is the difference between Tech Support Analyst vs Help Desk Technician?

AspectTech Support AnalystHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT, technical troubleshooting, remote supportHelp desk, end-user support, on-site or remote
Employer & IndustryIT departments, tech companies, large organizationsIT service providers, small to medium businesses

The main difference between a Tech Support Analyst and a Help Desk Technician lies in their scope of work and environment. Tech Support Analysts typically handle more complex technical issues within corporate IT settings, often requiring advanced certifications. Help Desk Technicians focus on basic end-user support and troubleshooting, often in smaller organizations or service centers. Both roles require strong communication skills and technical knowledge, but Tech Support Analysts usually work on more technical problems and may have higher certification requirements.

What are some common challenges Tech Support Analysts face when troubleshooting remotely, and how can they overcome them?

Tech Support Analysts often face challenges such as limited access to users’ devices, communication barriers, and incomplete information when troubleshooting remotely. To overcome these obstacles, it’s important to ask clear, specific questions, use remote access tools when permitted, and maintain patient, empathetic communication. Building a step-by-step troubleshooting process and documenting solutions also helps ensure issues are resolved efficiently and knowledge is shared across the team.

What are Tech Support Analysts?

Tech Support Analysts are professionals who help individuals and organizations resolve technical issues related to computer hardware, software, and networks. They typically provide support via phone, email, chat, or in person, diagnosing problems and offering solutions or troubleshooting steps. Their responsibilities may also include maintaining documentation, escalating complex issues, and ensuring that systems run smoothly. Tech Support Analysts play a vital role in minimizing downtime and improving user satisfaction by addressing technical concerns quickly and efficiently.
More about Tech Support Analyst jobs
What cities are hiring for Tech Support Analyst jobs? Cities with the most Tech Support Analyst job openings:
IT Support Analyst

IT Support Analyst

Principle Choice Solutions LLC

Oklahoma City, OK • On-site

Full-time

Posted 2 days ago

Job description

PRINCIPLE CHOICE SOLUTIONS
 IT Support Analyst

POSITION PURPOSE
The IT Support Analyst is responsible for providing escalated technical support and training to end users.  The IT Support Analyst position is responsible for working within the ticketing system, quickly troubleshooting software/hardware issues, accurately documenting issues, resolutions, and collaborating with other technical resources to solve complex problems.  Such troubleshooting may include software applications, hardware issues, or answering training questions via phone, email, remote access, and in person.  Hardware Imaging is a core responsibility for this position.
ORGANIZATION
This position reports to the IT Support Manager.
ESSENTIAL FUNCTIONS
  • Supply and deploy technical solutions to business problems.
  • Excellent customer support to all users within the organization and documentation of each customer interaction with an attention to security.
  • Provide escalated and advanced hardware and software support to business users both locally and remote via phone, email, chat, and remote tools.
  • End user administration following internal IT processes and procedures.
  • Installation and configuration of workstations, printers, and other end user requests
  • Moderate to Advanced Support of Office 365 product suite, Intune Hardware management, Adobe suite, Communication software, Connectwise, Mobile device management, and Secure web gateway including any other current/future technology that may be considered as organization owned/managed.
  • Work closely with the IT Leadership to ensure proper issue tracking, documentation, and assignment of tasks is being completed accurately and on a daily basis.
  • Working with the team, collaborate, and improve documentation for end users through our external systems.
  • Additional security clearance/training may be required specific to this department.
  • Provide On-Call support as necessary.
  • All other duties as assigned.

KNOWLEDGE & EXPERIENCE
  • 1-3 years’ experience in providing outstanding customer service through hardware and software technical support in a professional office environment.
  • 1-3 years’ experience using a ticketing system.
  • Advanced hardware and software troubleshooting skills.
  • High knowledge and proficiency of Windows 10/11, Office 365 Product Suite, Adobe, and other SAAS applications. Azure Active Directory, Command prompts, and Microsoft PowerShell experience required. At least 1 year of regular use of AD Users and Groups in providing normal AD administration.
  • Attention to detail with a focus on identifying the root cause and possible independent resolution where applicable.
  • Strong communications skills with the focus on customer service.
  • High sense of urgency with excellent researching abilities.
  • CompTIA Network+, A+, Software+, or equivalent certification is required.

MACHINES & EQUIPMENT
The incumbent must be able to effectively operate the current computer system, telephone system, and other office machines such as a copier.
PHYSICAL REQUIREMENTS
Must be able to lift and carry up to 50 pounds.  Must be able to talk, listen, and speak clearly on the telephone.
WORKING CONDITIONS
The incumbent works in an office environment that is not substantially exposed to adverse environmental conditions such as heat, cold, or extreme noise.  Routine periods of being on the phone utilizing a headset, sitting and data keying are required.  Periodic times working at the office site may be required.
Security and privacy training will be provided as part of this role to protect the confidentiality, integrity, and availability of PCS’ associate and customer data.
The above statements are intended to describe the general nature of work being performed by people assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Principle Choice Solutions is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, parental status, national origin, disability, genetic information, political affiliation, protected veteran status, sexual orientation, gender identity or expression, or any other non-merit-based factors or characteristic protected by federal, state, or local laws.
 

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