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Tech Support Analyst Jobs (NOW HIRING)

Skip Hop Inc

IT Support Analyst

New York, NY · On-site

Skip Hop is seeking an IT Support Analyst that will assist the Skip Hop Team in resolving any procedural or operating issues related to use of IT applications, products, or services. The IT Support ...

Skip Hop Inc

IT Support Analyst

New York, NY

Skip Hop is seeking an IT Support Analyst that will assist the Skip Hop Team in resolving any procedural or operating issues related to use of IT applications, products, or services. The IT Support ...

White Lodging Careers

IT Support Analyst

Austin, TX · On-site

Under the supervision of the IT Director, the IT Support Analyst provides maintenance and assistance for all internal and external guest requests as pertaining to computing and network issues. The ...

Ascent Data, LLC

IT Support Analyst

Pittsburgh, PA · On-site

$22 - $25/hr

IT Support Analyst Location: RIDC Park, O'Hara Township, PA Schedule: Monday-Friday | Daylight Hours Employment Type: Full-Time Build Your IT Career with Ascent Data Are you passionate about ...

Saxton and Stump

IT Support Analyst

Charleston, SC · On-site

Position Overview As an IT Support Analyst, you will play a crucial role in ensuring the smooth operation of our IT systems and providing top-notch support to our employees. A seamless digital ...

Quanta Services

IT Support Analyst

Chicago, IL · On-site

$26.44 - $38.46/hr

The IT Support Analyst provides hands-on support across the organization, ensuring timely resolution of IT issues, managing company devices, and supporting onboarding and offboarding processes. The ...

New

WEG Electric Corp

IT Support Analyst

Minneapolis, MN · On-site

$70K - $80K/yr

The IT Support Analyst delivers onsite and remote technical support, ensures timely resolution of incidents and service requests, and collaborates with regional and global IT teams to maintain ...

Cooper Steel

IT Support Analyst

Nashville, TN · On-site

Nashville, TN 37212 IT Support Analyst POSITION SUMMARY The IT Support Analyst is responsible for ensuring proper computer operation so that end users can accomplish business tasks. This includes ...

AMS Staffing, Inc.

IT Support Analyst- 3578759

Houston, TX · Hybrid

$55K - $65K/yr

Job Title: IT Support Analyst Location: Houston-77056 Salary/Payrate: $55K-$65K annually and AWESOME benefits!!! Work Environment: Hybrid (4 days in office/1 remote) Term: Permanent Bachelor's degree ...

Cooper Steel

IT Support Analyst

Nashville, TN

Nashville, TN 37212 IT Support Analyst POSITION SUMMARY The IT Support Analyst is responsible for ensuring proper computer operation so that end users can accomplish business tasks. This includes ...

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Showing results 21-40

All JobsTech Support Analyst Jobs

Tech Support Analyst information

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$15

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$43

How much do tech support analyst jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for tech support analyst in the United States is $27.54, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $31.25 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a tech support analyst, and why are they important?

To thrive as a Tech Support Analyst, you need a solid understanding of computer systems, networking, troubleshooting methods, and typically a degree or certification in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and knowledge base software is standard, along with certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Excellent communication, patience, and problem-solving skills help build rapport with users and efficiently resolve technical issues. These skills and qualities are crucial for delivering timely, effective support that minimizes downtime and improves user satisfaction.

What is the difference between Tech Support Analyst vs Help Desk Technician?

AspectTech Support AnalystHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT, technical troubleshooting, remote supportHelp desk, end-user support, on-site or remote
Employer & IndustryIT departments, tech companies, large organizationsIT service providers, small to medium businesses

The main difference between a Tech Support Analyst and a Help Desk Technician lies in their scope of work and environment. Tech Support Analysts typically handle more complex technical issues within corporate IT settings, often requiring advanced certifications. Help Desk Technicians focus on basic end-user support and troubleshooting, often in smaller organizations or service centers. Both roles require strong communication skills and technical knowledge, but Tech Support Analysts usually work on more technical problems and may have higher certification requirements.

What are some common challenges tech support analysts face when troubleshooting remotely, and how can they overcome them?

Tech Support Analysts often face challenges such as limited access to users’ devices, communication barriers, and incomplete information when troubleshooting remotely. To overcome these obstacles, it’s important to ask clear, specific questions, use remote access tools when permitted, and maintain patient, empathetic communication. Building a step-by-step troubleshooting process and documenting solutions also helps ensure issues are resolved efficiently and knowledge is shared across the team.

What is a tech support analyst?

Tech Support Analysts are professionals who help individuals and organizations resolve technical issues related to computer hardware, software, and networks. They typically provide support via phone, email, chat, or in person, diagnosing problems and offering solutions or troubleshooting steps. Their responsibilities may also include maintaining documentation, escalating complex issues, and ensuring that systems run smoothly. Tech Support Analysts play a vital role in minimizing downtime and improving user satisfaction by addressing technical concerns quickly and efficiently.
More about Tech Support Analyst jobs
What cities are hiring for Tech Support Analyst jobs? Cities with the most Tech Support Analyst job openings:

IT Support Analyst

Skip Hop Inc

New York, NY • On-site

Full-time

Re-posted 12 days ago

Job description

Company Description
Skip Hop is a global lifestyle brand devoted to designing innovative products for parents, babies and kids. With a core philosophy that begins and ends with "Must-Haves Made Better," Skip Hop passionately re-thinks, re-energizes and re-engineers essentials to infuse family life with joy and ease. Founded in 2003 in New York City, the brand makes award-winning products across a wide range of categories including diaper bags, on-the-go accessories, bath time, mealtime, playtime, layette, nursery and toddler. With distinctive design elements and superior function, Skip Hop products complement the modern home while pleasing parents and kids alike.
Job Description
Skip Hop is seeking an IT Support Analyst that will assist the Skip Hop Team in resolving any procedural or operating issues related to use of IT applications, products, or services. The IT Support Analyst will be responsible for differentiating when complex problems and priorities need to be elevated to specialized IT support for resolution. The IT Support Analyst will ensure that all problems are attended to in a timely manner and an effective solution is provided to the user. The ideal candidate will be able to quickly learn and adapt to new technologies, be able to react swiftly and intelligently to problems while handling multiple tasks, independently in a fast-paced environment.
Qualifications
Job Responsibilities:
  • Maintain working knowledge of IT project initiatives to ensure IT Support Center readiness for supporting project rollout timelines.
  • Provide support for all IT products and services; including, but not limited to: answering questions, troubleshooting problems, teaching or instructing co-workers regarding software or hardware, communication policy and troubleshooting printers or such other minor issues.
  • Create a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress and handling customers with professional attitude
  • Work remotely with support teams in Atlanta and other offices for cross functional triage and resolution
  • Provides excellent Customer Service by effectively communicating with user throughout resolution process; including verbal or email follow up to confirm that the issue was resolved.
  • Writes and updates training manuals and handouts for common requests and effective steps for resolution, educates co-workers on how to best use such resources, and maintain associated logs.

Technical Requirements:
  • Knowledge of Adobe Creative Suit, Acrobat, MS Office, Financial Software, Cisco VPN, Cisco Jabber, Cisco Telephony, Air Watch, Crash plan, LANDesk
  • Basic Network Technologies understanding - switches, TCP/IP, OSI, Routers, Circuits
  • Understanding of a hybrid Windows 7/10 and Mac Enterprise environment
  • Ability to troubleshoot issues related to Java, Internet browsers, and Citrix to support web based Enterprise applications
  • Familiarity with Microsoft server management tools including Active Directory, DHCP, DNS, File and Folder permissions management and others
  • Ability to troubleshoot unfamiliar and bespoke software applications
  • Ability to communicate and function as a thought leader in the Technology Services team

Job Requirements:
  • 2+ years as a Support Analyst in a fast-paced office environment.
  • High School Diploma required, some college or applicable certification preferred.
  • Must have familiarity with a wide range of standard office automation products.
  • Experience working in a small office and team environment a plus.
  • Creative thinking and the ability to find innovative solutions is a plus.
  • Proactive nature with a forward-thinking attitude.
  • Strong customer service and communication skills - verbal and written.
  • Must be able to work independently; have excellent time management and organizational skills.
  • Ability to lift and/or carry 5-20 lbs. or more; pulling or pushing of carts when necessary.

Additional Information
All your information will be kept confidential according to EEO guidelines.
Please apply directly on company website:
http://carters.submit4jobs.com/index.cfm?fuseaction=85329.viewjobdetail&JID=246328&BUID=3093&cid=85329

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