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Tech Support Analyst Jobs (NOW HIRING)

White Lodging Careers

IT Support Analyst

Austin, TX · On-site

Under the supervision of the IT Director, the IT Support Analyst provides maintenance and assistance for all internal and external guest requests as pertaining to computing and network issues. The ...

Ascent Data, LLC

IT Support Analyst

Pittsburgh, PA

$22 - $25/hr

IT Support Analyst Location: RIDC Park, O'Hara Township, PA Schedule: Monday-Friday | Daylight Hours Employment Type: Full-Time Build Your IT Career with Ascent Data Are you passionate about ...

Saxton and Stump

IT Support Analyst

Charleston, SC · On-site

Position Overview As an IT Support Analyst, you will play a crucial role in ensuring the smooth operation of our IT systems and providing top-notch support to our employees. A seamless digital ...

Quanta Services

IT Support Analyst

Chicago, IL · On-site

$26.44 - $38.46/hr

The IT Support Analyst provides hands-on support across the organization, ensuring timely resolution of IT issues, managing company devices, and supporting onboarding and offboarding processes. The ...

New

WEG Electric Corp

IT Support Analyst

Minneapolis, MN · On-site

$70K - $80K/yr

The IT Support Analyst delivers onsite and remote technical support, ensures timely resolution of incidents and service requests, and collaborates with regional and global IT teams to maintain ...

Cooper Steel

IT Support Analyst

Nashville, TN · On-site

Nashville, TN 37212 IT Support Analyst POSITION SUMMARY The IT Support Analyst is responsible for ensuring proper computer operation so that end users can accomplish business tasks. This includes ...

AMS Staffing, Inc.

IT Support Analyst- 3578759

Houston, TX · Hybrid

$55K - $65K/yr

Job Title: IT Support Analyst Location: Houston-77056 Salary/Payrate: $55K-$65K annually and AWESOME benefits!!! Work Environment: Hybrid (4 days in office/1 remote) Term: Permanent Bachelor's degree ...

Capstone IT

IT Support Analyst

Springfield, MO · On-site

$18 - $22/hr

IT Support Analyst (JOB-4670) Location: Onsite; Springfield, MO Employment Type: Contract-to-Hire Pay: $18-$22/hr. (W2) This is a Onsite position based in Springfield, Missouri. We are unable to ...

Exclusive Resorts LLC

IT Support Analyst

Denver, CO · On-site

$65K - $75K/yr

POSITION DESCRIPTION Exclusive Resorts is seeking an IT Support Analyst to join our Engineering Operations team. The successful candidate will be responsible for providing exemplary technical support ...

True Anomaly

IT Support Analyst

Denver, CO

$70K - $95K/yr

The IT Support Analyst will be responsible for providing Tier 1 & 2 technical support to employees, as well as maintaining and troubleshooting computer systems, networks, and hardware. This role ...

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Tech Support Analyst information

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How much do tech support analyst jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for tech support analyst in the United States is $27.54, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $31.25 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a tech support analyst, and why are they important?

To thrive as a Tech Support Analyst, you need a solid understanding of computer systems, networking, troubleshooting methods, and typically a degree or certification in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and knowledge base software is standard, along with certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Excellent communication, patience, and problem-solving skills help build rapport with users and efficiently resolve technical issues. These skills and qualities are crucial for delivering timely, effective support that minimizes downtime and improves user satisfaction.

What is the difference between Tech Support Analyst vs Help Desk Technician?

AspectTech Support AnalystHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT, technical troubleshooting, remote supportHelp desk, end-user support, on-site or remote
Employer & IndustryIT departments, tech companies, large organizationsIT service providers, small to medium businesses

The main difference between a Tech Support Analyst and a Help Desk Technician lies in their scope of work and environment. Tech Support Analysts typically handle more complex technical issues within corporate IT settings, often requiring advanced certifications. Help Desk Technicians focus on basic end-user support and troubleshooting, often in smaller organizations or service centers. Both roles require strong communication skills and technical knowledge, but Tech Support Analysts usually work on more technical problems and may have higher certification requirements.

What are some common challenges tech support analysts face when troubleshooting remotely, and how can they overcome them?

Tech Support Analysts often face challenges such as limited access to users’ devices, communication barriers, and incomplete information when troubleshooting remotely. To overcome these obstacles, it’s important to ask clear, specific questions, use remote access tools when permitted, and maintain patient, empathetic communication. Building a step-by-step troubleshooting process and documenting solutions also helps ensure issues are resolved efficiently and knowledge is shared across the team.

What is a tech support analyst?

Tech Support Analysts are professionals who help individuals and organizations resolve technical issues related to computer hardware, software, and networks. They typically provide support via phone, email, chat, or in person, diagnosing problems and offering solutions or troubleshooting steps. Their responsibilities may also include maintaining documentation, escalating complex issues, and ensuring that systems run smoothly. Tech Support Analysts play a vital role in minimizing downtime and improving user satisfaction by addressing technical concerns quickly and efficiently.
More about Tech Support Analyst jobs
What cities are hiring for Tech Support Analyst jobs? Cities with the most Tech Support Analyst job openings:

IT Support Analyst

White Lodging Services Corporation

Austin, TX

Full-time

Re-posted 5 days ago

White Lodging rating

6.9

Company rating: 6.9 out of 10

Based on 44 frontline employees who took The Breakroom Quiz

33rd of 108 rated hotels

Job description

Description

Summary:
Under the supervision of the IT Director, the IT Support Analyst provides maintenance and assistance for all internal and external guest requests as pertaining to computing and network issues. The IT Support Analyst will coach users in the effective use of systems, applications, prepares documentation and provides assistance to both internal and external guests.

Responsibilities:
•Installing, configuring and upgrading PCs, laptops and related equipment.
•Diagnosing and troubleshooting both common and unusual hardware and software problems.
•Performing preventive maintenance on the organization’s technology.
•Installing required software patches, ensuring the connectivity of PCs, laptops, guests internet issues, handhelds and other computing devices to both the local area network (LAN) and wide area network.
•Misc. hotel technology projects including low voltage cabling and basic mounting.
•Administration and repair of critical systems (PMS, POS, PBX, FTG…) in coordination with respective vendor.
•Server Backups.
•Setting up and maintaining locally connected and networked printers.
•Connecting needed peripheral equipment.

Other information:
SKILLS
•Associate degree, preferably in STEM field; or 2 to 3 years of relevant work experience
•A+ Certification
•Ability to communicate technology simply, effectively, both oral and written, with internal and external guests.
•Solid attention to detail and organization with proven follow up and follow through practices.
•Strong analytical skills, with a solid understanding of IT standards and company policies.
•Past experience in supporting hospitality-based technology preferred.
•Knowledge of MS Office, Active Directory and Networking environment.

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