Tech Solutions Jobs (NOW HIRING)

The Technology Solutions Manager may work from any of the firm's U.S. offices with a preference for Austin, Dallas (Southlake), Houston, TX; Raleigh, NC; Baton Rouge, New Orleans, LA; Birmingham, AL; Memphis, Nashville, TN; Tampa, FL.

The Technology Solutions Manager is responsible for leading the end-to-end lifecycle of technology products that support Phelps's business and practice groups. This individual is responsible for creating a roadmap of technology solutions that meet current business objectives and forecast future product trajectory. This role blends technology product leadership with hands-on discovery, design, and analysis of existing workflows and processes within the firm to oversee successful adoption of technology products.

The Technology Solutions Manager relies on their strategic thinking, service excellence, and a deep technical understanding of legal practice and change management to drive innovation and successful adoption of technology products.

Essential Duties & Responsibilities:

Product Lifecycle Management

• Own the full product lifecycle: idea intake, discovery, requirements gathering, design, testing, implementation, adoption, and sunset.
• Develop and implement strategies for integrating AI technologies into existing workflows and processes to enhance efficiency and innovation.
• Facilitate functional and technical requirements by maintaining a well-defined roadmap and collaborating with process owners and/or practice groups during scoping activities.
• Manage 3rd party vendors where applicable to ensure the product continues to meet the firm's needs, including influencing the product roadmap and evaluating the vendors' performance.
• Prioritize product backlogs across products within your portfolio.
• Manage delivery schedules and communicate progress, risks, and milestones to stakeholders.
• Cultivate a client experience focus and culture when defining workflows and user interfaces for new and existing products
• Monitor, measure, and analyze product/capability performance, net promoter score (NPS), user observation studies, focus groups and roundtables, utilization, and adoption across the firm to discover trends and patterns.

Technology Subject Matter Expertise

• Act as an in-house expert or liaison to vendor experts on specific technologies.
• Stay abreast of legal technology trends - especially automation and artificial intelligence - industry benchmarks, capabilities, and vendor roadmaps to inform firm direction and platform evolution.
• Liaise between the legal teams, vendors and other firm support teams to ensure support of practice-specific tools.
• Work closely with IT teams to support releases, upgrades, improvements, etc.
• Collaborate with others in the organization and technology vendors to influence roadmaps, build partnerships, and ensure accountability with vendors.
• Understand and adjust for the impact that automation and artificial intelligence have on people, processes, and technology and how these change the business of law and ethical obligations.
• Key deliverables may include Customer Profiling/Segmentation & Analysis, Competitive Analysis, Product Requirements Document, Product Enhancements Backlog, Product Business Case, Product Roadmap, Client Success Storytelling, and End of Life Plan.
• May develop project plans for initiatives, establishing timelines for completion, and sustaining and growing product adoption, where applicable.

Support, Training & Adoption

• Coordinate with vendors and 3rd parties to provide day-to-day support to attorneys, legal teams and clients; including onboarding, user provisioning, access setup, and workflow troubleshooting.
• Lead (or coordinate with vendors to conduct) demos and training sessions for new users and teams to adopt new technologies.
• Develop and maintain (or coordinate with vendors to complete) user guides, training materials, job aids, FAQs, and internal documentation.
• Promote technology adoption through targeted communications, tutorials, and ongoing engagement with departments and practice groups.
• Track platform usage, impact, and satisfaction to inform optimization.
• Continuously identify opportunities to improve processes and operations through automation or innovation.

Supervisory Responsibilities

• May have direct reports; responsible for conducting team meetings and providing feedback on performance, communicating relevant metrics to help team members assess their progress, highlight key achievements, and note areas of improvement.
• Partner with peers to foster a culture of continuous improvement, growth, and innovative spirit for all team members.
• Regularly interact with and supervise work delegated to non-direct reports and vendor or 3rd party resources.
• Foster a positive and collaborative culture, promoting knowledge sharing, continuous learning, and a client-centric mindset.
• Perform other duties as assigned. Specific technology products may change over time.