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Tech Helper Jobs in Franklin, MA (NOW HIRING)

Senior IT Manager (Boston)

Boston, MA · On-site

$142K - $142K/yr

Responsibilities : • Lead, mentor, and grow a high-performing IT team (help desk, sysadmins; onsite & remote) • Build the IT roadmap (12-18 months) aligned to business goals, security posture ...

The IT Helpdesk Associate provides entry level help desk support directly to Vinfen end users and to critical internal IT functions. Work also includes data entry and verification ofsystem jobs and ...

Help Desk Specialist

Hopkinton, MA · On-site

$76K - $96K/yr

This is a great opportunity for a technology-focused professional who enjoys solving problems, helping others, and working with a broad range of technologies in a collaborative environment. In this ...

Overview The IT Helpdesk Associate provides entry level help desk support directly to Vinfen end users and to critical internal IT functions. Work also includes data entry and verification ofsystem ...

Skills Required * 3-5 years of IT helpdesk, desktop support, or comparable end-user technology support experience. * Mac Administration: Experience administering and supporting MacBook/macOS ...

Remains attentive to Engineering Help Tickets, phone calls, andwalk-ins and effectively balances ... p desk environment; one or more of RHCSA, RHCE, LPIC, CompTIA, MDAA, HDI-CSR, HDI-DST, HDI-TSP ...

Remains attentive to Engineering Help Tickets, phone calls, and walk-ins and effectively balances ... p desk environment; one or more of RHCSA, RHCE, LPIC, CompTIA, MDAA, HDI-CSR, HDI-DST, HDI-TSP ...

Provide feedback on existing tools and processes to help improvements * Collaborate with senior team members and vendors to evaluate innovative technology What you'll bring * 1-2 years of support ...

) Help Desk Level 2 IT Polaris Healthcare Foxborough, MA Full-Time We are seeking a skilled Help Desk Level 2 IT professional to join our team at Polaris Healthcare. As a Level 2 IT support specialist ...

Help Desk Level 2 IT Polaris Healthcare Foxborough, MA Full-Time We are seeking a skilled Help Desk Level 2 IT professional to join our team at Polaris Healthcare. As a Level 2 IT support specialist ...

Helpdesk Technician

Cambridge, MA · Hybrid

$21.75 - $29.25/hr

Higher Ed and/or healthcare experience preferred Technologies Include: Cisco, Service Now, Windows Active Directory, Microsoft Exchange, Remote Assist, Dame Ware, Windows Server 2003/2008, Microsoft ...

Senior IT Manager (Boston)

Boston, MA · On-site +1

$150K - $190K/yr

Lead, mentor, and grow a high-performing IT team (help desk, sysadmins; onsite & remote) * Build the IT roadmap (12-18 months) aligned to business goals, security posture, support scale and ...

Senior IT Manager (Boston)

Boston, MA · On-site

$150K - $190K/yr

Lead, mentor, and grow a high-performing IT team (help desk, sysadmins; onsite & remote) * Build the IT roadmap (12-18 months) aligned to business goals, security posture, support scale and ...

Systems Admin (Microsoft 365 Tech Support) Contract: 3 months Location: Remote Boston, MA - will ... Key Responsibilities End-User Support & Helpdesk Serve as the primary point of contact for remote ...

Provide feedback on existing tools and processes to help improvements * Collaborate with senior team members and vendors to evaluate innovative technology What you'll bring * 1-2 years of support ...

Showing results 41-60

Tech Helper information

See Franklin, MA salary details

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How much do tech helper jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for tech helper in Franklin, MA is $18.40, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $18.46 per hour, depending on experience, location, and employer.

What are the most commonly searched types of Tech jobs in Franklin, MA?

The most popular types of Tech jobs in Franklin, MA are:

Infographic showing various Tech Helper job openings in Franklin, MA as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 18% Part Time, 1% Temporary, 11% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $38,264 per year, or $18.4 per hour.

IT - Support Tier 1 - Herb Chambers

asburyauto

Worcester, MA

$30 - $33/hr

Full-time

Posted 17 days ago


Asbury Automotive rating

6.2

Company rating: 6.2 out of 10

Based on 85 frontline employees who took The Breakroom Quiz

104th of 159 rated car dealerships


Job description

Automotive IT Support - Tier 1 
$30.00 - $33.00 per Hour + Weekly Pay + Comprehensive Benefits

(Wage is comprised of base salary and % of department profit to be determined as part of pay plan). The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, education, ect.

 
 
Location: Worcester Market (Auburn - Westborough)
 
Overview/Job Summary  
The IT Support Tier I Technician is responsible for providing IT end user support and software, hardware and network assistance. Relies on experience and judgment as well as pre-established Policies, Processes and Procedures to identify, research and resolve technical problems presented through Level I, II and III IT Help Desk tickets. Possesses a strong generalist, IT technical skill set.  
 
Duties/Responsibilities 
  • Troubleshoots and resolves trouble tickets related to provisioning with all applications 
  • Triages Level II and Level III Incident and Service Request tickets  
  • Troubleshoots and resolves incident tickets related to technical difficulties with hardware, software, and the network  
  • Documents, tracks and monitors incidents and Service requests to ensure a timely resolution 
  • Resolves Level I incident and service request tickets 
  • Validates with internal customers the incident or service request has been resolved and update the ITSM ticketing system 
  • Interface effectively with IT infrastructure, security, applications management, database and government personnel 
  • Communicates effectively with IT team and dealership personnel 
  • Actively contribute to IT Continual Service Improvement efforts 
  • Ability to complete multiple simultaneous project and support tasks in a timely manner 
  • Resolves access issues in accordance with policy 
  • Collaborates with IT to resolve access/setup standard profiles 
  • Verifies issue resolution on the customer’s behalf 
  • Verifies with the customer that the issue has been resolved and update the ticketing system 
  • Interfaces with IT Tier I and II personnel 
  • Communicates progress and issues in a timely manner 
  • Actively contributes to ongoing process improvement 
  • Performs other related duties to benefit the mission/vision of the organization 
 
Education & Experience 
  • Strong communication, time management, organization, interpersonal skills 
  • Strong analytical, problem solving and technical troubleshooting skills 
  • 5+ Years IT customer support/help desk experience 
  • Working Knowledge of ITIL v3 Foundations Methodology 
  • Working knowledge of MS operating systems and applications 
  • Cisco Call Manager experience a plus 
  • Automotive Software experience a plus 

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About Asbury Automotive

Sourced by ZipRecruiter

Asbury Automotive Group, based in Duluth, GA, US, is an eminent player in the automotive industry. Founded in 1995, it has evolved into one of the largest automotive retail and service companies in the US as featured on their website, asburyauto.com. Specializing in automotive dealership and related services, the company’s product line ranges across an extensive array of new and used vehicles, offering vehicle financing and insurance, as well as parts and service. Their mission is centered on enhancing the car ownership experience through a strategic blend of best-in-class results, operational excellence, and superior customer satisfaction.

Industry

Automobile dealers

Company size

10,000+ Employees

Headquarters location

Duluth, GA, US

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