Tech Helper Jobs in Franklin, MA (NOW HIRING)

Hiring immediately for IT Help Desk Technician
Transdev is proud to offer:

• Competitive compensation $60,000 to $65,000/year

Benefits include:

• Vacation: minimum of two (2) weeks
• Sick days: 8 days
• Holidays: 12 days; 9 standard and 3 floating
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

OVERVIEW:
The position of IT Help Desk Technician technical assistance and support to our internal users regarding computer systems, software, and hardware issues. You will respond to inquiries, diagnose and troubleshoot problems, and provide timely resolution to ensure maximum productivity. Additionally, you will assist in the maintenance and administration of IT systems and provide training and support to users as needed. This position will work closely with the IT Specialist to address all support related issues and provide recommendations for procedures or technology to enhance the monitoring and support. This position will assist with bus technology as assigned.
RESPONSIBILITIES:

• Provide first-line support and technical assistance to users via phone, email, or in person.
• Diagnose and troubleshoot software, hardware, and network issues promptly and effectively.
• Escalate unresolved issues to the appropriate IT personnel or external vendors for further investigation and resolution.
• Install, configure, and maintain computer systems, peripherals, and software applications.
• Perform routine maintenance tasks, such as updates, patches, and system backups.
• Create and update technical documentation, user guides, and knowledge base articles.
• Assist in the deployment and rollout of new hardware and software solutions.
• Maintain and update local asset inventory.
• Conduct training sessions and workshops to educate users on IT best practices and procedures.
• Collaborate with other IT team members to improve processes and procedures.
• Stay informed about emerging technologies and industry trends to enhance technical skills and knowledge.

QUALIFICATIONS:

• Proven experience working in a technical support role, preferably in an IT help desk environment.
• Available to be on call 24/7 (Including Holidays) to assist in computer and network emergency situations.
• Must be able to write system documentation for new and existing programs.
• Ability to effectively help coordinate and manage system-wide computer interfaces a plus.
• Must have the ability to prioritize and deal with time pressures and daily system problems.
• Ability and willingness to learn applications and provide support.
• Ability to support wireless technologies including phone and tablets.
• Ability to support LAN phone technology.
• Strong knowledge of computer hardware, software, and operating systems (Windows, macOS, Linux).
• Proficiency in troubleshooting common technical issues and providing timely resolutions.
• Excellent communication and interpersonal skills, with a customer-focused approach.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Strong analytical and problem-solving skills with attention to detail.
• Experience with remote support tools and ticketing systems.
• IT certifications (e.g., Network+, CompTIA A+, Microsoft Certified Professional) are a plus.
• Knowledge of networking concepts and protocols is desirable.

PHYSICAL DEMANDS : The physical demands described here are representatives of those that must be met by the employee to successful perform the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.

• 90% of work is accomplished indoors and in air conditioned or well-ventilated facilities.
• 10% of work is accomplished outdoors, on buses or other vehicles or in the bus yard.
• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen
• Must be able to lift fifty (50) pounds.

PRE-EMPLOYMENT REQUIREMENTS:

• Must submit to drug testing and a background check.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us.HR.TalentAcquisition@transdev.com

Drug-free workplace:
Transdev maintains a drug-free workplace. Applicants must:

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev
U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
California applicants: Please Click Here for CA Employee Privacy Policy.
Job Category: Professionals
Job Type: Full Time
Req ID: 8319
Pay Group: ALA
Cost Center: 167
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video .