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Tech Helper Jobs in Franklin, MA (NOW HIRING)

Tier 2 IT Help Desk Technician

Boston, MA · On-site

  • Medical

  • Retirement

  • PTO

Tier 2 IT Help Desk Technician, Boston, MA We are looking for a Tier 2 IT Help Desk Technician to join the team. This position is a hybrid role working at least 3 days per week onsite in the Boston ...

We're looking for a talented and service-oriented IT Helpdesk Specialist to be the face of IT in our Boston office, supporting our Boston-based team as well as US-based remote employees. In this role ...

... and office technology needs Follow and help enforce IT security policies, handling sensitive data responsibly in line with company and industry compliance standards Create and maintain IT ...

We are looking for a customer-centric IT Support Specialist to be the face of our IT Help Desk and manage our day-to-day workplace technology. In this role, you will own the end-to-end employee ...

We are looking for a customer-centric IT Support Specialist to be the face of our IT Help Desk and manage our day-to-day workplace technology. In this role, you will own the end-to-end employee ...

Required : • Associate's or Bachelor's degree in IT, Computer Science, or related field (or equivalent experience) • 1-2 years of experience in IT help desk, desktop support, or technical support ...

JVS-Boston is seeking a reliable, customer-focused, and technically proficient IT Helpdesk & Support Specialist to provide day-to-day IT support in a Windows-based environment. This mid-level role ...

IT Helpdesk Support Engineer

Boston, MA · On-site

$70K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Centerfield Media Holdings is seeking a strategic and hands-on IT Helpdesk Administrator to lead a modern, cloud-first IT operations function in a fast-growing organization. This role is key to ...

It Technician

Dorchester, MA · On-site

$60K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Hiring immediately for IT Help Desk Technician Transdev is proud to offer: * Competitive compensation $60,000 to $65,000/year Benefits include: * Vacation: minimum of two (2) weeks * Sick days: 8 ...

It Technician

Dorchester, MA · On-site

$60K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Hiring immediately for IT Help Desk Technician Transdev is proud to offer: * Competitive compensation $60,000 to $65,000/year Benefits include: * Vacation: minimum of two (2) weeks * Sick days: 8 ...

It Technician

Dorchester, MA · On-site

$60K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Hiring immediately for IT Help Desk Technician Transdev is proud to offer: * Competitive compensation $60,000 to $65,000/year Benefits include: * Vacation: minimum of two (2) weeks * Sick days: 8 ...

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Mover/Helper

Avon, MA · On-site

$18 - $20/hr

  • Medical

  • Dental

  • Vision

... technology. We've reimagined the traditional storage model by replacing warehouses and moving ... Position Overview As a Mover/Helper at Flex Moving and Storage, you will play a key role in ...

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Tech Helper information

See Franklin, MA salary details

$10

$18

$23

How much do tech helper jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for tech helper in Franklin, MA is $18.40, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $18.46 per hour, depending on experience, location, and employer.
What are the most commonly searched types of Tech jobs in Franklin, MA? The most popular types of Tech jobs in Franklin, MA are:
Infographic showing various Tech Helper job openings in Franklin, MA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 13% Part Time, 13% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,264 per year, or $18.4 per hour.

Tier 2 IT Help Desk Technician

Next Step Systems

Boston, MA • On-site

Full-time

Medical, Retirement, PTO

Re-posted 7 days ago


Job description

Tier 2 IT Help Desk Technician, Boston, MA
We are looking for a Tier 2 IT Help Desk Technician to join the team. This position is a hybrid role working at least 3 days per week onsite in the Boston office. You may work from home up to 2 days per week. Help desk shifts are Monday through Friday. Hours may shift to help cover vacations and other special circumstances. 7am to 3:30pm; 8am to 4pm; 8:30am to 5pm; 9:30am to 6pm.
Responsibilities:
- Provide warm, knowledgeable customer support and service for applications, desktops, servers, and network devices.
- Diagnose and troubleshoot problems, advising on appropriate actions, and resolving issues.
- Handle service requests for technical assistance via phone and email.
- Follow, update, and maintain Help Desk procedures and contribute to the knowledge bank.
- Participate in on-call rotation for nights and weekends (approximately once every 6 weeks).
- Attend monthly Help Desk Team meetings and quarterly staff meetings.
Qualifications:
- 3+ years of experience in IT support roles and/or 2-4 years of formal IT training; experience working at an MSP is a plus.
- Advanced PC/desktop expertise and basic server knowledge.
- Demonstrated ability to manage network devices and familiarity with server roles (including Active Directory).
- Knowledge of PowerShell and administration of Windows 10 and Microsoft 365 environments.
- Strong experience with Microsoft including MS Office, Microsoft 365, Active Directory; Microsoft certification is a plus.
- Direct experience as a good problem solver, willing to research via Google, CRM, Knowledge Base, and other resources to solve common and uncommon break-fix issues (experience with ConnectWise and/or Kaseya is a plus).
- Aptitude for balancing technical proficiencies with customer service skills to de-escalate a situation.
- Good time management skills.
- Industry certifications such as Network+, Associate's degree, and/or Bachelor's degree a plus.
Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Boston MA Jobs, Tier 2 IT Help Desk Technician, Network, Active Directory, Windows, PowerShell, Microsoft Office 365, PC, Desktop, Support, Networking, Massachusetts Recruiters, Information Technology Jobs, IT Jobs, Massachusetts Recruiting
Looking to hire for similar positions in Boston, MA or in other cities? Our IT recruiting agencies and staffing companies can help.
We help companies that are looking to hire Tier 2 IT Help Desk Technicians for jobs in Boston, Massachusetts and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone 630-428-0600 ext 11 or email us at jobs@nextstepsysems.com.