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Tech Helper Jobs in Franklin, MA (NOW HIRING)

Zones LLC.

IT Helpdesk Technician

Boston, MA · On-site

$28 - $30/hr

M-F 8-5pm The IT Help Desk Technician will provide Level 1-2 support to customer's end-users. This position will provide customer-friendly assistance to end-users experiencing difficulty using IT ...

Zones LLC.

IT Helpdesk Technician

Boston, MA · On-site

$28 - $30/wk

M-F 8-5pm The IT Help Desk Technician will provide Level 1-2 support to customer's end-users. This position will provide customer-friendly assistance to end-users experiencing difficulty using IT ...

Zones, LLC

IT Helpdesk Technician

Boston, MA · On-site

$60 - $68/hr

M-F 8-5pm The IT Help Desk Technician will provide Level 1-2 support to customer's end-users. This position will provide customer-friendly assistance to end-users experiencing difficulty using IT ...

Zones

IT Helpdesk Technician

Boston, MA

$30/hr

M-F 8-5pm The IT Help Desk Technician will provide Level 1-2 support to customer's end-users. This position will provide customer-friendly assistance to end-users experiencing difficulty using IT ...

Vinfen

IT Services Helpdesk Technician

Cambridge, MA · On-site

$40K/yr

Overview The IT Help Desk Technician will provide support directly to Vinfen end users. Work will include support on new computer and peripheral deployments, software installation and updates as well ...

Revel Staffing

IT Help Desk Specialist

Boston, MA

$80K - $110K/hr

We are seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and administrative staff in a healthcare environment. This role supports internal users with common ...

Vinfen

IT Services Helpdesk Technician

Cambridge, MA

$40K - $54K/yr

The IT Help Desk Technician will provide support directly to Vinfen end users. Work will include support on new computer and peripheral deployments, software installation and updates as well as a ...

DSV A/S

Tech, Driver Helper

Boston, MA · On-site

$16.50 - $20/hr

Road, Transport US Job Posting Title: Tech, Driver Helper Time Type: Full Time Summary The Driver Helper is responsible for supporting the safe, compliant, and precise delivery and installation of ...

DSV Global Transportation

Tech, Driver Helper

Boston, MA · On-site

$16.50 - $20/hr

Road, Transport US Job Posting Title: Tech, Driver Helper Time Type: Full Time Summary The Driver Helper is responsible for supporting the safe, compliant, and precise delivery and installation of ...

Transdev

It Technician

Dorchester, MA · On-site

$60K - $65K/yr

Hiring immediately for IT Help Desk Technician Transdev is proud to offer: * Competitive compensation $60,000 to $65,000/year Benefits include: * Vacation: minimum of two (2) weeks * Sick days: 8 ...

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How much do tech helper jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for tech helper in Franklin, MA is $18.40, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $18.46 per hour, depending on experience, location, and employer.

What are the most commonly searched types of Tech jobs in Franklin, MA?

The most popular types of Tech jobs in Franklin, MA are:

Tech Helper jobs near you
Infographic showing various Tech Helper job openings in Franklin, MA as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 18% Part Time, 1% Temporary, 11% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $38,264 per year, or $18.4 per hour.

Tier 2 IT Help Desk Technician

Next Step Systems

Boston, MA • On-site

Full-time

Medical, Retirement, PTO

Re-posted yesterday

Job description

Tier 2 IT Help Desk Technician, Boston, MA
We are looking for a Tier 2 IT Help Desk Technician to join the team. This position is a hybrid role working at least 3 days per week onsite in the Boston office. You may work from home up to 2 days per week. Help desk shifts are Monday through Friday. Hours may shift to help cover vacations and other special circumstances. 7am to 3:30pm; 8am to 4pm; 8:30am to 5pm; 9:30am to 6pm.
Responsibilities:
- Provide warm, knowledgeable customer support and service for applications, desktops, servers, and network devices.
- Diagnose and troubleshoot problems, advising on appropriate actions, and resolving issues.
- Handle service requests for technical assistance via phone and email.
- Follow, update, and maintain Help Desk procedures and contribute to the knowledge bank.
- Participate in on-call rotation for nights and weekends (approximately once every 6 weeks).
- Attend monthly Help Desk Team meetings and quarterly staff meetings.
Qualifications:
- 3+ years of experience in IT support roles and/or 2-4 years of formal IT training; experience working at an MSP is a plus.
- Advanced PC/desktop expertise and basic server knowledge.
- Demonstrated ability to manage network devices and familiarity with server roles (including Active Directory).
- Knowledge of PowerShell and administration of Windows 10 and Microsoft 365 environments.
- Strong experience with Microsoft including MS Office, Microsoft 365, Active Directory; Microsoft certification is a plus.
- Direct experience as a good problem solver, willing to research via Google, CRM, Knowledge Base, and other resources to solve common and uncommon break-fix issues (experience with ConnectWise and/or Kaseya is a plus).
- Aptitude for balancing technical proficiencies with customer service skills to de-escalate a situation.
- Good time management skills.
- Industry certifications such as Network+, Associate's degree, and/or Bachelor's degree a plus.
Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Boston MA Jobs, Tier 2 IT Help Desk Technician, Network, Active Directory, Windows, PowerShell, Microsoft Office 365, PC, Desktop, Support, Networking, Massachusetts Recruiters, Information Technology Jobs, IT Jobs, Massachusetts Recruiting
Looking to hire for similar positions in Boston, MA or in other cities? Our IT recruiting agencies and staffing companies can help.
We help companies that are looking to hire Tier 2 IT Help Desk Technicians for jobs in Boston, Massachusetts and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone 630-428-0600 ext 11 or email us at jobs@nextstepsysems.com.

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