ACTS is seeking a IT/Help Desk Assistant to join the IT team in our Des Plaines, Illinois Corporate Office. The ideal candidate will have previous experience supporting the management of an ...
ACTS is seeking a IT/Help Desk Assistant to join the IT team in our Des Plaines, Illinois Corporate Office. The ideal candidate will have previous experience supporting the management of an ...
ACTS is seeking a IT/Help Desk Assistant to join the IT team in our Des Plaines, Illinois Corporate Office. The ideal candidate will have previous experience supporting the management of an ...
ACTS is seeking a IT/Help Desk Assistant to join the IT team in our Des Plaines, Illinois Corporate Office. The ideal candidate will have previous experience supporting the management of an ...
IT Service Desk Manager CTH
Rosemont, IL · On-site
Candidate will manage the support teams of the IT Help Desk, Printers, Desktops, Laptops and Workstation infrastructure, as well as be responsible for leading teams that support the security ...
IT Service Desk Manager CTH
Rosemont, IL · On-site
Candidate will manage the support teams of the IT Help Desk, Printers, Desktops, Laptops and Workstation infrastructure, as well as be responsible for leading teams that support the security ...
Technology Assistant-Help Desk (12 Month)
Arlington Heights, IL · On-site
$27.62/hr
Technology Assistant-Help Desk (12) (FVEC) 40 hours/week Grade 5 Effective: July 1, 2026 2026 - 2027 Grade 5, Step 1, Salary $27.62/hour ESPA agreement linked here. ASSIGNMENT: 12 Month GENERAL ...
Technology Assistant-Help Desk (12 Month)
Arlington Heights, IL · On-site
$27.62/hr
Technology Assistant-Help Desk (12) (FVEC) 40 hours/week Grade 5 Effective: July 1, 2026 2026 - 2027 Grade 5, Step 1, Salary $27.62/hour ESPA agreement linked here. ASSIGNMENT: 12 Month GENERAL ...
Technology Assistant-Help Desk (12) (FVEC) 40 hours/week Grade 5 Effective: July 1, 2026 2026 - 2027 Grade 5, Step 1, Salary $27.62/hour ESPA agreement linked here. ASSIGNMENT: 12 Month GENERAL ...
Technology Assistant-Help Desk (12) (FVEC) 40 hours/week Grade 5 Effective: July 1, 2026 2026 - 2027 Grade 5, Step 1, Salary $27.62/hour ESPA agreement linked here. ASSIGNMENT: 12 Month GENERAL ...
POSITION: Technology Assistant-Help Desk (10 Month) (PHS) 40 hours/week Grade 5 Effective: August 10, 2026 2026 - 2027 Grade 5, Step 1, Salary $27.62/hour ASSIGNMENT: 10 Month GENERAL ...
POSITION: Technology Assistant-Help Desk (10 Month) (PHS) 40 hours/week Grade 5 Effective: August 10, 2026 2026 - 2027 Grade 5, Step 1, Salary $27.62/hour ASSIGNMENT: 10 Month GENERAL ...
Technology Assistant-Help Desk (10 Month)
Mount Prospect, IL · On-site
$27.62/hr
Technology Assistant-Help Desk (10 Month) (PHS) 40 hours/week Grade 5 Effective: August 10, 2026 2026 - 2027 Grade 5, Step 1, Salary $27.62/hour ASSIGNMENT: 10 Month GENERAL RESPONSIBILITIES: This ...
Technology Assistant-Help Desk (10 Month)
Mount Prospect, IL · On-site
$27.62/hr
Technology Assistant-Help Desk (10 Month) (PHS) 40 hours/week Grade 5 Effective: August 10, 2026 2026 - 2027 Grade 5, Step 1, Salary $27.62/hour ASSIGNMENT: 10 Month GENERAL RESPONSIBILITIES: This ...
Minimum 2 years of help desk or IT support experience. * Strong troubleshooting and problem-solving skills. * Excellent verbal and written communication skills. * Ability to work independently with ...
Minimum 2 years of help desk or IT support experience. * Strong troubleshooting and problem-solving skills. * Excellent verbal and written communication skills. * Ability to work independently with ...
IT Assistant / Help Desk (Entry Level)
Des Plaines, IL · On-site
$55K/yr
ACTS is seeking a IT/Help Desk Assistant to join the IT team in our Des Plaines, Illinois Corporate Office. The ideal candidate will have previous experience supporting the management of an ...
IT Assistant / Help Desk (Entry Level)
Des Plaines, IL · On-site
$55K/yr
ACTS is seeking a IT/Help Desk Assistant to join the IT team in our Des Plaines, Illinois Corporate Office. The ideal candidate will have previous experience supporting the management of an ...
IT Help Desk Intern
Chicago, IL · On-site
$15.50 - $20.50/hr
The IT Intern is a part-time role located in Chicago, IL, reporting to the Service Desk Lead. This paid internship role is approximately 20 - 24 hours per week, with flexibility to accommodate ...
New
IT Help Desk Intern
Chicago, IL · On-site
$15.50 - $20.50/hr
The IT Intern is a part-time role located in Chicago, IL, reporting to the Service Desk Lead. This paid internship role is approximately 20 - 24 hours per week, with flexibility to accommodate ...
New
Press Helper
Aurora, IL · On-site
$16 - $22/hr
Because we are a leader in the direct mail space, investing in technology and resources and we're looking to add Press Helpers to our team on 2nd Shift and 3rd Shifts. The Press Helper is an ...
Quick apply
Press Helper
Aurora, IL · On-site
$16 - $22/hr
Because we are a leader in the direct mail space, investing in technology and resources and we're looking to add Press Helpers to our team on 2nd Shift and 3rd Shifts. The Press Helper is an ...
Entry Level IT Generalist
Chicago, IL · On-site
Responsibilities : • Operate and manage the company helpdesk system: • Assist with support of technology infrastructure including hardware, software, and network systems. • Over time, take ...
Entry Level IT Generalist
Chicago, IL · On-site
Responsibilities : • Operate and manage the company helpdesk system: • Assist with support of technology infrastructure including hardware, software, and network systems. • Over time, take ...
IT Manager
Northbrook, IL · On-site
$75K - $95K/yr
Manage IT help desk and support ticketing system * Oversee hardware, software, and system maintenance * Support network and infrastructure performance * Troubleshoot technical issues across ...
IT Manager
Northbrook, IL · On-site
$75K - $95K/yr
Manage IT help desk and support ticketing system * Oversee hardware, software, and system maintenance * Support network and infrastructure performance * Troubleshoot technical issues across ...
IT Manager
Northbrook, IL · On-site
$75K - $95K/yr
Manage IT help desk and support ticketing system * Oversee hardware, software, and system maintenance * Support network and infrastructure performance * Troubleshoot technical issues across ...
Quick apply
IT Manager
Northbrook, IL · On-site
$75K - $95K/yr
Manage IT help desk and support ticketing system * Oversee hardware, software, and system maintenance * Support network and infrastructure performance * Troubleshoot technical issues across ...
Help Desk II
$20.50 - $27.75/hr
We are a rapidly growing IT Managed Service Provider located in the Loop. We provide outsourced ... In this IT help desk II opportunity, the ideal candidate will be responsible for providing Windows ...
Help Desk II
$20.50 - $27.75/hr
We are a rapidly growing IT Managed Service Provider located in the Loop. We provide outsourced ... In this IT help desk II opportunity, the ideal candidate will be responsible for providing Windows ...
IT Manager
$75K - $95K/yr
Manage IT help desk and support ticketing system * Oversee hardware, software, and system maintenance * Support network and infrastructure performance * Troubleshoot technical issues across ...
IT Manager
$75K - $95K/yr
Manage IT help desk and support ticketing system * Oversee hardware, software, and system maintenance * Support network and infrastructure performance * Troubleshoot technical issues across ...
Delivery Helper
Des Plaines, IL · On-site
$20.24 - $23.76/hr
The company's mission is to modernize the building products industry through advanced technology and a best-in-class customer experience. QXO is North America's largest distributor and installer of ...
Delivery Helper
Des Plaines, IL · On-site
$20.24 - $23.76/hr
The company's mission is to modernize the building products industry through advanced technology and a best-in-class customer experience. QXO is North America's largest distributor and installer of ...
IT Services Help Desk Technician - Part Time
Chicago, IL · On-site
$25 - $30/hr
... Technology Solutions for a variety of devices. Our professional "Nerds" can help fix your Apple, Android, or Microsoft product, from cracked iPhones to slow or unresponsive laptops and everything in ...
IT Services Help Desk Technician - Part Time
Chicago, IL · On-site
$25 - $30/hr
... Technology Solutions for a variety of devices. Our professional "Nerds" can help fix your Apple, Android, or Microsoft product, from cracked iPhones to slow or unresponsive laptops and everything in ...
Delivery Helper
$20.24 - $23.76/hr
The company's mission is to modernize the building products industry through advanced technology and a best-in-class customer experience. QXO is North America's largest distributor and installer of ...
Delivery Helper
$20.24 - $23.76/hr
The company's mission is to modernize the building products industry through advanced technology and a best-in-class customer experience. QXO is North America's largest distributor and installer of ...
Delivery Helper
Rosemont, IL · On-site
$20.24 - $23.76/hr
The company's mission is to modernize the building products industry through advanced technology and a best-in-class customer experience. QXO is North America's largest distributor and installer of ...
Delivery Helper
Rosemont, IL · On-site
$20.24 - $23.76/hr
The company's mission is to modernize the building products industry through advanced technology and a best-in-class customer experience. QXO is North America's largest distributor and installer of ...
Tech Helper information
See Chicago, IL salary details
$11.14 - $12.34
1% of jobs
$12.34 - $13.53
8% of jobs
$13.53 - $14.72
11% of jobs
$15.06 is the 25th percentile. Wages below this are outliers.
$14.72 - $15.92
15% of jobs
The median wage is $16.90 / hr.
$15.92 - $17.11
18% of jobs
$17.11 - $18.30
18% of jobs
$18.67 is the 75th percentile. Wages above this are outliers.
$18.30 - $19.50
14% of jobs
$19.50 - $20.69
9% of jobs
$20.69 - $21.88
3% of jobs
$21.88 - $23.08
2% of jobs
$23.08 - $24.27
1% of jobs
$11
$18
$24
How much do tech helper jobs pay per hour?

$55K/yr
Full-time
Re-posted 6 days ago
Job description
Salary $55,000 USD
Position Summary:The Information Technology Assistant / Helpdesk will assist and aide the IT Manager in all matters related to the internal and external security, support and management of the organization’s information systems. Essential Duties and Responsibilities:- Provide helpdesk support for organization.
- Organize resources so they are easy to locate.
- Resolve customer issues with company products.
- Answer other customer questions and offer them access to helpful resources.
- Direct questions to the right department when needed.
- Ensure customer satisfaction.
- Manage all desk administrative duties.
- Maintain accurate records of interactions with customers and recurring user problems.
- Asist in MDM tasks, including application deployment, device profile and deployment.
- Assist in vulnerability management.
- Assist Manager IT in the development and execution of company technology strategy.
- Work across the organization to identify and resolve technology challenges and opportunities.
- Assist in SharePoint management.
- Previous experience working as Help Desk clerk using remote support tools
- High school graduate mandatory, college preferred
- SSCM experience
- Intune MDM experience
- AAD / AD experience
- MS Defender experience
- Microsoft Desktop support experience
- Strong IT leadership experience (2-5 years)
- Strong written and verbal communication skills
- Problem-solving and research skills that translate to the ability to find solutions for customer problems when a solution is not immediately apparent
- Interpersonal skills that function to create connections and positive experiences for customers
- Technological skills specific to the company’s products and trouble-shooting practices
- Patience with customers and ability to remain calm
- Project management skills
- Organizational abilities
- Strong customer management and communication skills
- Strong oral and written communication skills
- Ability to communicate internally and externally with disparate
- MS Certifications a plus
- Schedule flexibility ability to travel up to 10%
- Most work performed in office
Benefits:
In addition to your base compensation, you will be eligible for the following additional benefits:
- Two weeks of vacation annually, accrued per pay period.
- Three floating holidays, accrued on January 1, April 1 and July 1 each year.
- Five personal days, accrued on January 1st of each year, including X for the remainder of this year.
- Retirement benefits including 401K and Roth programs with up to 4% employer match through Transamerica.
- Subsidized Health, Dental and Vision Insurance after sixty (60) days of service offered through Unite HERE Health.
- Free basic life insurance of $10,000 offered through MetLife.
- Employee paid Supplemental Life and Disability Insurance offered through MetLife.
- Employee Assistance Program offered through MetLife
- Employee Discount Program offered through Perkspot.
About ACTS-Aviation Security
Sourced by ZipRecruiter
Industry
Investigation and physical security services
Company size
501 - 1,000 Employees
Headquarters location
Des Plaines, IL, US
Year founded
2001