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Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.
Job Title: Lead ServiceNow Developer - 49512-1
Job Location:
Duration: 12 Months
Location: Remote - (Required onsite once or twice a quarter for meetings)
Job Purpose:
Performs in ServiceNow Lead Developer position and will play a key role in maturing Customer Service Products built on the ServiceNow platform. Will help lead ServiceNow delivery and work with key business units and process managers to build solutions and processes, supporting maintenance, continual service improvement and new capabilities on the ServiceNow platform. Performs complex analysis, design, development, automated unit and integration testing, and debugging of computer software ranging from operating system architecture integration and software design to selection of computer systems, language, and/or equipment. Designs, codes, tests, develops, and documents application programs for computer systems. Works with end-users and project stakeholders to define system scope and objectives. Manages modifications to and maintenance of operational programs and procedures. Leads stakeholder and product owner meetings to define software requirements and creates highly complex systems. Acts as a mentor to junior engineers.
Essential Functions:

• 25% Lead a team of software engineers in the design, development, and implementation of multiple applications. Performs and leads the detail technical design, coding, code review and testing of new applications and enhancements of existing applications. Serves as a subject matter expert for specified systems and their subsequent applications. Develop and/or analyze interface design documentation. Comply with hardware and software systems standards and procedures. Deliver large systems for tens of thousands of users. Ensures compliance to the dev/sec/ops practices and policies. Understanding of architectural practices and design.
• 25% Identifies gaps in requirements and solves problems for the supporting staff. Identifies sequencing of services and technologies that are integrated in later phases of the project. Leads the evaluation of risk and opportunity impacts to existing or proposed projects/programs and implements risk mitigation actions. Develops ways to improve performance and increase system availability. Provides recommendations to infuse new technology. Compile, assess, and report data results from software testing and analysis.
• 25% Supports the Project Manager as the technical team lead on the project. Estimates the technical costs of projects for clients and project managers. Confers with clients to identify requirements and determine desired outcomes to formulate the design of the system or offer alternatives. Demonstrated experience with front-end and back-end programing and integration frameworks and tools. Assist in the estimation of development of application features.
• 25% Leads software design and development teams. Identifies, analyzes, defines, and coordinates user, customer, and stakeholder needs and translates them into technical requirements. Manages technical resources (hardware, software, licenses, and services). Plans and leads transformation initiatives to new software architectures. Extend open-source libraries and systems as necessary to meet the needs of the team. Play a crucial role in product scoping and roadmap / architecture discussions. Continually evaluate emerging technologies to identify opportunities, trends, and best practices. Ensure code quality, deployment standards and practices. Mentoring junior developers.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education Level: Bachelor's Degree
Education Details: Information Technology or Computer Science
Experience: 8 years Software design and development, software test and evaluation, software requirements management including 5 years of experience in ServiceNow Development and Administration
In Lieu of Education: In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.
Preferred Qualifications: Knowledge, Skills and Abilities (KSAs)

• Works closely with Architects, Product Owners, Scrum Masters, and Value Stream Managers to provide insight into delivering business value and meeting objectives., Expert
• Decomposes functional and technical requirements into project activities and tasks and provides conceptual design, prototype, and test cycles appropriate to a chosen technical solution., Expert
• Identifies technical risks and develops mitigation strategies; introduces and recommends industry best practices and standards for the project., Expert
• Evaluates and assists in the selection and procurement of hardware and software technologies and serves as a mentor for junior developers., Expert
• Works with stakeholders as well as technical and analytical counterparts to define constraints and develop requirements and concept of operations documentation., Expert
• ServiceNow modules ITSM, CSM, CMDB, ITOM, SOM. Expert
• ServiceNow APIs and scripting (Business Rules, Client Scripts, etc.). Expert
• Design, development, and implementation of ServiceNow solutions through creating custom applications, workflows, and integrations. Expert
• Customization and configuration of ServiceNow modules through use of scripting (JavaScript, etc.) and UI development to tailor the platform to specific business needs. Expert
• Integration with other systems through working with APIs, web services, and other technologies to connect ServiceNow with other enterprise applications. Expert
• Troubleshooting and problem-solving through identifying and resolving issues related to ServiceNow functionality and performance. Expert
• Ability to work with scoped ServiceNow applications and complex customizations. Expert
• Mentoring and guiding junior developers through sharing knowledge and expertise to help other team members grow. Advanced
• Knowledge of web technologies (XML, JSON, REST APIs, etc.) Advanced
• Knowledge of data management and database concepts. Advanced
• Knowledge of SDLC processes and Agile/Scrum methodologies. Advanced
• Knowledge of security protocols (LDAP, SSO, etc.). Advanced
• Knowledge of UX/UI design and implementation. Advanced
• Knowledge of continuous integration within DevOps environment. Advanced
• Knowledge of API Management Tools. Advanced
• Knowledge of with GIT/BitBucket. Advanced
• Knowledge of cloud technologies (e.g. AWS, Azure), Advanced
• Knowledge of database technologies (e.g. cloud, SQL, Oracle, Mongo DB, PostgreSQL, etc.), Advanced
• Fundamental knowledge of software engineers' best practices, agile methodologies, CI/CD pipelines, Advanced
• Knowledge of test-first practices including Test-Driven Development (TDD) for unit tests and Behavior-Driven Development (BDD) for automated acceptance tests, Advanced
• Strong experience with Deployment/Continuous Integration/ Continuous Testing/ Continuous Delivery processes and tools and have expertise in CI/CD tools and framework, Advanced
• Experience with deploying a global application and configuration management, Advanced
• Reviewing the work of other developers and providing feedback, Expert
• Ability to communicate technical requirements to all levels of expertise., Expert
• Proficient in establishing and maintaining good working relationships., Advanced
• Knowledge and understanding of software development life cycle (SDLC)., Expert
• Proficient with integrating complex and/or existing systems., Expert
• Knowledge of programming languages (e.g. JavaScript, C, Python, etc.)., Expert
• Excellent communication skills both written and verbal., Expert

Certifications:

• ServiceNow Developer Certification is a MUST
• ServiceNow Admin Certification - is a Plus

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.