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Tech Chat Support Jobs in Atlanta, GA (NOW HIRING)

Procare Solutions

Customer Support Specialist

Atlanta, GA · On-site

$19 - $23/hr

... technology, expertise, and unparalleled service. Over 40,000 satisfied customers have chosen ... Using telephone, email, chat and meetings, the specialist will be required to complete tickets in a ...

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Tech Chat Support information

See Atlanta, GA salary details

$26K

$41.8K

$63.5K

How much do tech chat support jobs pay per year?

As of Aug 21, 2026, the average yearly pay for tech chat support in Atlanta, GA is $41,813.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,100.00 and $45,200.00 per year, depending on experience, location, and employer.

What is a Tech Chat Support?

A Tech Chat Support job involves assisting customers with technical issues through online chat. Support agents help troubleshoot problems, provide guidance on product usage, and resolve technical concerns efficiently. They typically work with predefined scripts, troubleshooting steps, and knowledge bases to offer accurate solutions. Strong communication skills, technical knowledge, and patience are crucial for success in this role.

What are the typical daily responsibilities of a Tech Chat Support?

As a Tech Chat Support professional, your day usually involves responding to customer inquiries and troubleshooting technical issues via live chat platforms. You'll document each interaction, follow established procedures to resolve problems, and escalate more complex issues to higher-level support when needed. The role often requires multitasking across several chats at once and collaborating with other support team members to share information or updates. This fast-paced, customer-focused environment helps build strong communication and problem-solving skills while providing valuable technical support experience.

What are the key skills and qualifications needed to thrive as a Tech Chat Support, and why are they important?

To thrive as a Tech Chat Support, you need strong troubleshooting abilities, a good understanding of computer systems and applications, and typically a high school diploma or relevant technical certification. Familiarity with help desk ticketing systems, live chat platforms, and knowledge bases is often required. Excellent written communication, patience, and a customer-focused attitude are standout soft skills in this role. These skills and qualities help ensure that customer issues are resolved efficiently and with a positive experience, directly impacting customer satisfaction and company reputation.

What are popular job titles related to Tech Chat Support jobs in Atlanta, GA?

For Tech Chat Support jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Tech Chat Support jobs in Atlanta, GA look for?

The top searched job categories for Tech Chat Support jobs in Atlanta, GA are:

Tech Chat Support jobs near you
Infographic showing various Tech Chat Support job openings in Atlanta, GA as of August 2026, with employment types broken down into 68% Full Time, and 32% Contract. Highlights an 90% In-person, and 10% Hybrid job distribution, with an average salary of $41,813 per year, or $20.1 per hour.

Customer Support Specialist

Procare Solutions

Atlanta, GA • On-site

$19 - $23/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Job description

About Procare
ChildPlus by Procare Solutions, exists to help our users monitor and manage their programs, to make informed decisions, and maintain compliance. With more than 35 years of experience, ChildPlus Software was the first Head Start data management software to simplify the day-to-day challenges of Head Start operations with outstanding software, service, and support. Our seamless design is easy to adopt and allows users to customize nearly every feature for a truly unique experience. With ChildPlus, you can centralize your children's data, analyze reports to make data-driven decisions, and track trends. Our mission is to simplify childcare operations and create meaningful connections by providing technology, expertise, and
unparalleled service.
Over 40,000 satisfied customers have chosen Procare Solutions as their trusted partner in providing exceptional care for young minds.
A Little About the Role
The Bilingual Customer Support Specialist will be responsible for completing Customer Requests through HubSpot Tickets. Using telephone, email, chat and meetings, the specialist will be required to complete tickets in a timely manner. This includes identifying the customer's issues, and utilizing troubleshooting, researching, and excellent communication skills to complete each ticket.
What you'll do:
  • Primarily responsible for delivering service and support to clients via telephone, e-mail, chat, and appointments
  • Communicate professionally and effectively in client interactions
  • Provide technical assistance and guidance in all aspects of the software
  • Ask probing questions to obtain an accurate understanding of client's needs
  • Research and provide possible solutions by using analytical, problem-solving, departmental resources, and organizational skills
  • Troubleshoot and escalate all potential issues appropriately
  • Accurately document all internal and external communications in a timely manner
  • Review open cases daily and complete follow-up weekly
  • Conduct peer reviews and peer audits as needed
  • Provide backup reception duties for phone, email, appointments, and chats as needed
  • Follow all departmental processes and procedures
  • Perform additional office, documentation, customer service, and special project tasks as required

Our ideal candidate will have:
  • At least 1 year of customer service experience
  • Bi-lingual in Spanish preferred
  • Ability to multi-task, set priorities, and manage time effectively while providing outstanding customer service
  • Flexible, detail-oriented, self-starter that is a highly motivated quick learner
  • Must possess exceptional communication, analytical, problem-solving, and organizational skills
  • Ability to handle complex/stressful situations with a high level of professionalism
  • Strong team orientation with a focus on collaboration
  • Bachelor's Degree preferred OR equivalent work experience
  • Experience using HubSpot, Slack, SharePoint, and DevOps
  • Familiarity with client ticketing systems, VOIP, appointment, video, and chat software
  • Experience with SQL, DevExpress, collaboration software, data visualization, messaging, API, and integration tools
  • Technical writing experience
  • Since this role is with our ChildPlus group which is tied to Head Start and the Federal Government we prefer;
    • Knowledge of Head Start/Early Head Start
    • Experience using ChildPlus Software

Physical Requirements:
  • This position works most of the time in a fixed office location and may involve sitting and/or standing for prolonged periods
  • Frequently required to communicate verbally and in writing (mostly email) with customers, prospects, and other employees
  • Use of computer, telephone, and other office equipment for the greater part of the workday
  • Occasional travel may be required for this position

Why Procare?
  • Excellent comprehensive benefits packages including: medical, dental, & vision plans
  • HSA option with employer contributions
  • Vacation time, holidays, sick days, volunteer & personal days
  • 401K Plan with employer match and immediate vesting
  • Employee Stock Purchase Plan
  • Employee Discount Program
  • Medical, Dependent Care, and Transportation FSA Plans
  • Company paid Short and Long-Term disability and Life Insurance
  • RTD EcoPass for all Denver employees
  • Tuition Reimbursement and continued Professional Development
  • Fast paced, high energy workplace environment in prime downtown location
  • Regular company provided meals

Salary
$19 - $23/hour DOE
Location
This position is based in our Atlanta, GA office. Procare operates in a hybrid working model based on business needs. Candidates must be willing and able to work in office a minimum of 3 days per week.

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