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Tech Chat Support Jobs in Atlanta, GA (NOW HIRING)

RELX Group plc

Technical Support Analyst I

Alpharetta, GA · On-site

$40K - $67K/yr

... chat. Collaboration, professionalism, and a commitment to customer success are central to how the team operates. About the Role The Tech Customer Support Coordinator II (Customer Support role ...

LexisNexis

Technical Support Analyst I

Alpharetta, GA · On-site

$40K - $67K/yr

... chat. Collaboration, professionalism, and a commitment to customer success are central to how the team operates. About the Role The Tech Customer Support Coordinator II (Customer Support role ...

RELX

Technical Support Analyst I

Alpharetta, GA

$40K - $67K/yr

... chat. Collaboration, professionalism, and a commitment to customer success are central to how the team operates. About the Role The Tech Customer Support Coordinator II (Customer Support role ...

Hired by Matrix

Be Seen First

IT Service Desk Agent

Alpharetta, GA · On-site

$25/hr

Preferred: 2-5 years of demonstrated customer support experience via phone and chat, or equivalent ... An understanding of technology and the ability to apply that knowledge to support all existing ...

Procare Solutions

Customer Support Specialist

Atlanta, GA · On-site

$19 - $23/hr

... technology, expertise, and unparalleled service. Over 40,000 satisfied customers have chosen ... Using telephone, email, chat and meetings, the specialist will be required to complete tickets in a ...

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Showing results 21-40

All JobsTech Chat Support JobsTech Chat Support Jobs in Atlanta, GA

Tech Chat Support information

See Atlanta, GA salary details

$26K

$41.8K

$63.5K

How much do tech chat support jobs pay per year?

As of Aug 21, 2026, the average yearly pay for tech chat support in Atlanta, GA is $41,813.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,100.00 and $45,200.00 per year, depending on experience, location, and employer.

What is a Tech Chat Support?

A Tech Chat Support job involves assisting customers with technical issues through online chat. Support agents help troubleshoot problems, provide guidance on product usage, and resolve technical concerns efficiently. They typically work with predefined scripts, troubleshooting steps, and knowledge bases to offer accurate solutions. Strong communication skills, technical knowledge, and patience are crucial for success in this role.

What are the typical daily responsibilities of a Tech Chat Support?

As a Tech Chat Support professional, your day usually involves responding to customer inquiries and troubleshooting technical issues via live chat platforms. You'll document each interaction, follow established procedures to resolve problems, and escalate more complex issues to higher-level support when needed. The role often requires multitasking across several chats at once and collaborating with other support team members to share information or updates. This fast-paced, customer-focused environment helps build strong communication and problem-solving skills while providing valuable technical support experience.

What are the key skills and qualifications needed to thrive as a Tech Chat Support, and why are they important?

To thrive as a Tech Chat Support, you need strong troubleshooting abilities, a good understanding of computer systems and applications, and typically a high school diploma or relevant technical certification. Familiarity with help desk ticketing systems, live chat platforms, and knowledge bases is often required. Excellent written communication, patience, and a customer-focused attitude are standout soft skills in this role. These skills and qualities help ensure that customer issues are resolved efficiently and with a positive experience, directly impacting customer satisfaction and company reputation.

What are popular job titles related to Tech Chat Support jobs in Atlanta, GA?

For Tech Chat Support jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Tech Chat Support jobs in Atlanta, GA look for?

The top searched job categories for Tech Chat Support jobs in Atlanta, GA are:

Tech Chat Support jobs near you
Infographic showing various Tech Chat Support job openings in Atlanta, GA as of August 2026, with employment types broken down into 68% Full Time, and 32% Contract. Highlights an 90% In-person, and 10% Hybrid job distribution, with an average salary of $41,813 per year, or $20.1 per hour.

IT Technical Customer Support

Amicis Global

Alpharetta, GA • On-site

Other

Re-posted 11 days ago

Job description

The Service Desk Agent is the first point of contact for the users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Agent is focused on providing best in class customer service, achieving high levels of first call resolution, and identifying opportunities to streamline/automate agent process.
Responsibilities include:
Demonstrate strong customer service skills to provide phone support including:
o Listening to the customer to gain an accurate understanding of the situation
o Being empathetic to the customer's situation and having a sense of urgency to resolve the issue
o Producing accurate, detailed documentation at the client, problem and incident level
o Resolving conflict
Responsible for high quality end-user technical support, related to enterprise software and hardware
Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast paced 7x24x365 environment.
Under general oversight, provides after hours and weekend support as needed.
The position requires attention to detail, follow through, teamwork focus and positive attitude.
An understanding of technology and the ability to apply that knowledge to support all existing systems
Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person
Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly
Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations
Provides investigation, diagnosis, resolution and recovery for hardware/software problems #DICE
Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software
Qualifications:
Excellent customer service skills required
Excellent communication skills required
Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment
Preferred work experience in technical support role but not required
Required Education: High school diploma or GED with relevant work experience
Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly
Self motivated and ability to work on own initiative in a high pressure environment
Willing to work variable shifts including evenings, weekends and public holidays
***Responsible for high quality end-user technical support, related to enterprise software and hardware
An understanding of technology and the ability to apply that knowledge to support all existing systems
Provides investigation, diagnosis, resolution and recovery for hardware/software problems
Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment**