... Call Center Supervisor to help lead our high-performance contact center to the next level. You'll ... in marketing, technology, training, and people. You'll work alongside some of the best ...
Quick apply
... Call Center Supervisor to help lead our high-performance contact center to the next level. You'll ... in marketing, technology, training, and people. You'll work alongside some of the best ...
... Call Center Supervisor to help lead our high-performance contact center to the next level. You'll ... in marketing, technology, training, and people. You'll work alongside some of the best ...
... Call Center Supervisor to help lead our high-performance contact center to the next level. You'll ... in marketing, technology, training, and people. You'll work alongside some of the best ...
Call Center Agent
Fort Myers, FL · On-site
$13 - $17.25/hr
Call Center Agent / Navigator This is an in-person, in-office position at the Fort Myers office ... Flexible and adaptable with learning and understanding technology * Strong written, oral and ...
Quick apply
Call Center Agent
Fort Myers, FL · On-site
$13 - $17.25/hr
Call Center Agent / Navigator This is an in-person, in-office position at the Fort Myers office ... Flexible and adaptable with learning and understanding technology * Strong written, oral and ...
... Call Center Supervisor to help lead our high-performance contact center to the next level. You'll ... in marketing, technology, training, and people. You'll work alongside some of the best ...
... Call Center Supervisor to help lead our high-performance contact center to the next level. You'll ... in marketing, technology, training, and people. You'll work alongside some of the best ...
Call Center Agent
Fort Myers, FL · On-site
$14 - $18.50/hr
Call Center Agent / Navigator This is an in-person, in-office position at the Fort Myers office ... Flexible and adaptable with learning and understanding technology * Strong written, oral and ...
Call Center Agent
Fort Myers, FL · On-site
$14 - $18.50/hr
Call Center Agent / Navigator This is an in-person, in-office position at the Fort Myers office ... Flexible and adaptable with learning and understanding technology * Strong written, oral and ...
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer ...
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer ...
POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We ...
POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We ...
POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We ...
POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We ...
POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We ...
POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We ...
Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver ...
Quick apply
Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver ...
Call Center Representative
Sarasota, FL · On-site
$15.50 - $19.25/hr
Company Description Established in 1991, Collabera has been a leader in IT staffing for over 22 ... Call Center Representative Location: Sarasota, Florida 34237 Duration: 2+ months Start date: ASAP ...
Call Center Representative
Sarasota, FL · On-site
$15.50 - $19.25/hr
Company Description Established in 1991, Collabera has been a leader in IT staffing for over 22 ... Call Center Representative Location: Sarasota, Florida 34237 Duration: 2+ months Start date: ASAP ...
Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver ...
Quick apply
Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver ...
Call Center Collections Agent
Tampa, FL · On-site
$14 - $15.20/hr
LOCATION Tampa, FL POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across ...
Call Center Collections Agent
Tampa, FL · On-site
$14 - $15.20/hr
LOCATION Tampa, FL POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across ...
Call Center Collections Manager
Tampa, FL · On-site
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer ...
Call Center Collections Manager
Tampa, FL · On-site
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer ...
Call Center Collections Agent
Tampa, FL · On-site
$14.25 - $18.75/hr
LOCATIONTampa, FLPOSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across ...
Call Center Collections Agent
Tampa, FL · On-site
$14.25 - $18.75/hr
LOCATIONTampa, FLPOSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across ...
Experienced Call Center Trainer
Tampa, FL · On-site
Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver ...
Quick apply
Experienced Call Center Trainer
Tampa, FL · On-site
Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver ...
Call Center Collections Agent
Tampa, FL · On-site
$14 - $15.20/hr
Tampa, FL MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver ...
Call Center Collections Agent
Tampa, FL · On-site
$14 - $15.20/hr
Tampa, FL MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver ...
Call Center Collections Manager
Tampa, FL · On-site
POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We ...
Call Center Collections Manager
Tampa, FL · On-site
POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We ...
Call Center Representative
Pompano Beach, FL · On-site
$18/hr
The Call Center Representative is responsible for delivering highquality client support by ... and technologies that address the toughest business challenges. We work diligently each day to ...
Call Center Representative
Pompano Beach, FL · On-site
$18/hr
The Call Center Representative is responsible for delivering highquality client support by ... and technologies that address the toughest business challenges. We work diligently each day to ...
Be Seen First
Call Center Representative
Jacksonville, FL · On-site
$17 - $19/hr
... call center environment. In this role, the CCE will act as the communication liaison between the ... technology. Summary of Position: · In office, full time position with the ability to work remotely ...
Quick apply
Be Seen First
Call Center Representative
Jacksonville, FL · On-site
$17 - $19/hr
... call center environment. In this role, the CCE will act as the communication liaison between the ... technology. Summary of Position: · In office, full time position with the ability to work remotely ...
Tech Call Center information
What does a tech call center representative do?
A Tech Call Center representative assists customers with technical issues related to products or services, such as troubleshooting software, hardware, or connectivity problems. They answer phone calls, respond to emails or chats, and provide step-by-step solutions to resolve customer concerns. Additionally, they may guide customers through installations, escalate complex issues to specialists, and document interactions for future reference. Their goal is to ensure customer satisfaction by efficiently resolving technical problems.
What are the key skills and qualifications needed to thrive as a tech call center representative?
To thrive as a Tech Call Center Representative, you need strong technical troubleshooting skills, product knowledge, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and common operating systems is often required. Excellent communication, patience, and problem-solving abilities help you stand out in this role. These skills ensure efficient issue resolution, high customer satisfaction, and effective support in a fast-paced technical environment.
What are some common challenges faced by tech call center representatives, and how can they be effectively managed?
Tech call center representatives often encounter challenges such as troubleshooting complex technical issues over the phone, managing high call volumes, and dealing with frustrated customers. Effective management of these challenges involves strong communication skills, patience, and a solid understanding of the products or services being supported. Many centers provide ongoing training and resources to help representatives stay updated on technology and improve their problem-solving techniques. Additionally, teamwork and support from supervisors are essential for handling difficult situations and maintaining job satisfaction.
What are popular job titles related to Tech Call Center jobs in Florida?
For Tech Call Center jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Tech Call Center jobs in Florida look for?
The top searched job categories for Tech Call Center jobs in Florida are:
- Day Shift Expedia Call Center
- Spanish Speaking Call Center
- Uline Call Center Representative
- From Home Prayer Call Center
- Federal Government Call Center
- Casino Call Center
- Freelance Insurance Call Center
- Flex Time Bilingual Spanish Call Center Customer Service Representative
- International Call Center
- Part Time Call Center Weekends
What cities in Florida are hiring for Tech Call Center jobs?
Cities in Florida with the most Tech Call Center job openings:
Full-time
Medical, Dental, Vision, Life, PTO
Re-posted 8 days ago
Job description
Lead a Winning Team. Drive Growth. Make an Impact.
Florida Window & Door is one of the fastest-growing home improvement companies in the country, and we’re looking for an exceptional Call Center Supervisor to help lead our high-performance contact center to the next level.
You’ll be joining a company that is aggressively growing across Florida and beyond, investing heavily in marketing, technology, training, and people. You’ll work alongside some of the best professionals in the home improvement industry and play a direct role in driving revenue, developing talent, and creating an exceptional customer experience.
The ideal candidate is a people-focused leader who inspires high performance, enjoys coaching and developing talent, and uses data to make informed decisions. They foster a positive, accountable culture, embrace change and continuous improvement, and celebrate team successes while consistently challenging themselves and others to achieve even greater results. If you're ready to make a meaningful impact on a growing sales organization, we'd love to hear from you!
Why This Opportunity Is Different
At Florida Window & Door, the call center is not an afterthought—it’s the engine that drives the business.
You’ll lead a talented team responsible for connecting homeowners with our award-winning products and services while helping shape the future of one of the most respected brands in the industry.
Reporting directly to the Director of Call Center Operations, you’ll have a meaningful voice in improving processes, developing people, and achieving company goals.
This is an opportunity for a proven leader who wants more than a management title—you want the chance to build something, influence results, and grow your career.
What You'll Do:Leadership & Coaching
- Lead, motivate, and develop appointment setters, team leads, confirmation specialists, QA personnel, and support staff
- Create a positive, competitive, and high-energy culture
- Conduct coaching sessions, performance reviews, and team meetings
- Develop future supervisors and leaders within the department
Drive Performance
- Monitor and improve key performance indicators including:
- Lead-to-Set Rates
- Set-to-Issue Rates
- Issue-to-Demo Rates
- Contact Rates
- Demo Hold Rates
- Appointment Quality Scores
- Agent Productivity Metrics
- Hold team members accountable to goals and expectations
- Identify trends and implement action plans to improve results
Operational Excellence
- Manage daily staffing and scheduling
- Oversee inbound and outbound call activity
- Ensure adherence to company processes, compliance standards, and quality expectations
- Partner closely with Marketing, Sales, Events, Recruiting, and Operations to maximize performance
Customer Experience
- Help ensure every homeowner interaction reflects our commitment to excellence
- Resolve escalated customer concerns when necessary
- Support initiatives designed to improve customer satisfaction, increase appointment quality, and reduce cancellations
Team Development
- Participate in hiring, onboarding, and training new employees
- Assist in developing and implementing ongoing training programs
- Build a culture focused on growth, accountability, teamwork, and continuous improvement
- 3+ years of leadership experience in a call center, sales, appointment-setting, or customer service environment
- Proven ability to coach and develop teams to exceed goals
- Strong understanding of call center KPIs and performance management
- Excellent communication, leadership, and organizational skills
- Ability to thrive in a fast-paced, results-oriented environment
- Home improvement industry experience (preferred)
- Experience leading high-volume outbound appointment-setting teams
- Experience managing teams of 20+ employees (preferred)
- Bilingual English/Spanish a plus
- Competitive base salary
- Performance-based bonus opportunities
- Medical, dental, vision, and life insurance
- Paid time off and company holidays
- Career advancement opportunities
- Ongoing leadership development and training
- A collaborative, growth-oriented culture