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The IT Procurement Associate is responsible for sourcing, purchasing, receiving, and managing hardware, software, cloud services, and telecommunications solutions for both managed services and project-based clients. This role ensures cost-effective procurement, accurate asset tracking, timely order fulfillment, and compliance with client requirements, company standards, and service level agreements (SLAs).

The ideal candidate is highly organized, process-driven, and experienced in working with technology vendors, distributors, and PSA platforms within an MSP environment.

Key Responsibilities

Procurement & Purchasing

• Source and procure hardware, software, cloud subscriptions, licensing, telecommunications services, and other IT-related products.
• Generate and manage quotes, sales orders, purchase orders, invoices, renewals, and related procurement documentation.
• Process purchase orders accurately and efficiently.
• Coordinate product availability, lead times, shipping schedules, and delivery timelines.
• Provide procurement timelines and alternative solutions when items are backordered or unavailable.

Vendor & Contract Management

• Build and maintain relationships with vendors, distributors, and manufacturer partners.
• Manage software licensing, subscription renewals, maintenance agreements, and warranty programs.
• Ensure compliance with licensing agreements and client contractual obligations.
• Stay informed on vendor programs, incentives, certifications, and partner requirements.
• Coordinate renewal schedules to prevent service interruptions.

Order Fulfillment & Logistics

• Track orders from placement through delivery and ensure timely fulfillment.
• Coordinate equipment deployments for client projects and service requests.
• Accept and inspect incoming shipments to verify quantities, quality, condition, and accuracy against purchase orders.
• Resolve shipping discrepancies, invoicing issues, damaged shipments, and order-related concerns.
• Prepare shipments for client deployments, returns, warranty replacements, and vendor exchanges.

Inventory & Asset Management

• Record detailed product information including part descriptions, model numbers, serial numbers, and warranty expiration dates within the company's PSA system.
• Track serialized assets and maintain accurate asset documentation.
• Label, organize, and store equipment for efficient access by service and project teams.
• Maintain accurate procurement, inventory, and vendor records.

Internal Collaboration & Coordination

• Work closely with Sales, Account Management, Service, and Engineering teams to support client needs.
• Coordinate equipment deployment schedules and related service tickets.
• Communicate order statuses, delays, and procurement updates to internal stakeholders.
• Support continuous improvement of procurement processes and operational efficiency.

Systems & Documentation

• Maintain procurement records, contracts, and vendor documentation.
• Ensure data accuracy within PSA, ERP, inventory management, and procurement systems.
• Generate reports and documentation related to purchasing activities, renewals, and asset tracking.

Required Qualifications

• Bachelor's degree in Business, Supply Chain Management, Information Technology, or a related field; equivalent work experience may be considered.
• 2-5 years of procurement, purchasing, or supply chain experience, preferably within an IT, technology, or MSP environment.
• Strong knowledge of IT hardware, software, cloud services, licensing, and telecommunications solutions.
• Experience working with distributors and vendors such as TD SYNNEX, D&H, Ingram Micro, Microsoft, Dell, HP, Cisco, Barracuda, Kaseya, and similar technology providers.
• Experience creating quotes, managing purchase orders, tracking contracts, and coordinating billing processes.
• Experience using Professional Services Automation (PSA) platforms to manage procurement workflows, purchasing activities, asset tracking, and service delivery coordination.
• Proficiency with PSA, ERP, or procurement platforms such as HaloPSA, ConnectWise Manage, Autotask, or similar systems.
• Strong organizational skills with exceptional attention to detail.
• Excellent communication, problem-solving, and time-management skills.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Experience working in a Managed Services Provider (MSP) environment.
• Familiarity with inventory management and IT asset lifecycle processes.
• Understanding of software licensing models, cloud subscriptions, and vendor partner programs.
• Knowledge of Microsoft CSP, cybersecurity solutions, and managed services procurement.

Benefits

• Competitive salary
• Health, dental, and vision insurance
• Paid time off and holidays
• Professional development and training opportunities
• Career growth within a rapidly expanding technology organization

Starfish Computer Corporation is an Equal Opportunity Employer and values diversity in the workplace.