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Task Force Front Office Manager Jobs in Tennessee

Makeready LLC

Director of Front Office

Nashville, TN · On-site

Oversee scheduling, staffing levels, payroll management, labor productivity, and departmental ... Monitor Front Office performance metrics including guest satisfaction, loyalty enrollment ...

Gecko Hospitality

Director of Front Office

Nashville, TN · On-site

$80K - $85K/yr

... Manage schedules, workflows, resources, and front office performance Partner cross-functionally to support a cohesive luxury guest journey Maintain a warm, professional, and service-focused culture ...

Addison Group

Director of Front Office

Nashville, TN · On-site

$37 - $38/hr

Qualifications: * 7+ years of experience in front office management, hotel operations, guest services, or hospitality leadership. * Previous leadership experience within a luxury, upscale hotel ...

Holston Medical Group

Front Office I

Kingsport, TN · On-site

$15.25 - $20.35/hr

The Front Office I is responsible for opening the office and ensuring readiness for patients ... Management reserves the right to revise the job or to require that other or different tasks be ...

Hilton Knoxville

Front Desk Agent

Knoxville, TN

$13.50 - $17.25/hr

Your daily tasks will include checking guests in and out, answering inquiries, and providing information about hotel services and local attractions. * You will report to the Front Office Manager or ...

Hospitality Ventures

Front Desk Agent

Knoxville, TN · On-site

$13.50 - $17.25/hr

Your daily tasks will include checking guests in and out, answering inquiries, and providing information about hotel services and local attractions. * You will report to the Front Office Manager or ...

Holston Medical Group, PC

Front Office I

Bristol, TN

$15.25 - $20.35/hr

The Front Office I is responsible for opening the office and ensuring readiness for patients ... Management reserves the right to revise the job or to require that other or different tasks be ...

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Task Force Front Office Manager information

What is a task force front office manager?

A Task Force Front Office Manager is a hospitality professional who temporarily fills in for the front office manager position at hotels or resorts, often during transitions, staff shortages, or to support new openings. Their primary responsibilities include overseeing guest services, supervising front desk staff, ensuring smooth check-in and check-out processes, and maintaining high customer service standards. Task Force Front Office Managers are usually experienced managers who can quickly adapt to new environments and implement best practices. They help maintain continuity and operational efficiency until a permanent manager is in place.

What are the key skills and qualifications needed to thrive as a task force front office manager?

To thrive as a Task Force Front Office Manager, you typically need experience in hospitality management, strong organizational abilities, and proficiency in front office operations. Familiarity with property management systems (PMS) like Opera, as well as knowledge of reservation and billing software, is essential. Excellent communication, leadership, and problem-solving skills help you adapt quickly and support teams during transitions or periods of high demand. These capabilities ensure smooth front desk operations, maintain guest satisfaction, and uphold service standards in dynamic environments.

What are some common challenges faced by task force front office managers when supporting multiple properties?

Task Force Front Office Managers often face the challenge of quickly adapting to different property cultures, systems, and team dynamics. Since they are brought in on a temporary basis, they must rapidly assess operational needs, build rapport with new staff, and implement best practices without disrupting established workflows. Flexibility, strong communication skills, and the ability to lead teams through change are essential for success in this role. While rewarding, the position requires resilience and adaptability to meet the unique demands of each assignment.
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Task Force Front Office Manager jobs near you

Bench / Task Force Manager

Chartwell Hospitality

Franklin, TN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 7 days ago

Job description

Job Description
We are looking for outstanding Bench Managers to be provide guidance and leadership to the supervision and operation of our hotels and teams. Through the guidance and leadership of Regional and/or General Managers, create and nurture a customer-focused, team centered, and entrepreneurial environment necessary to produce a profitable hotel. Additionally, assist to ensure consistent compliance with hotel policies and quality guest services while maximizing departmental profits. Indirectly offer supervision for the entire hotel as well as making policies and developing plans for carrying out work programs.
The ideal candidate will possess a strong initiative and desire for personal achievement, while being an engaged and "best in class" team player.
Travel, commitment and flexibility required.
Job Requirements:
  • The Bench Manager or Task Force Manager will be assist with the overall operation (and opening - where applicable) of the hotel including hiring, training, planning, budgeting, sales, guest satisfaction, associate satisfaction, owner satisfaction, revenue management, and timely reporting. Other responsibilities may include:
  • Ensure implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations and increasing profit and market share
  • Hold property leadership team accountable for strategy execution
  • Provide guidance and professional development of the property leadership team and all team members
  • Assist with ensuring sales engines are leveraged
  • Being active in the local community to build strong relationships with local officials, businesses, and customers
  • Assist with recruiting and onboarding program (interview, hire, train)
  • Communicate both verbally and in writing to provide clear direction to staff.
  • Drive and assist with the budgeting, forecasting, training, motivating and staffing of the rooms department including: telephone, housekeeping, front office, laundry, concierge and guest services.
  • Work closely with the Regional and General Managers in establishing and monitoring policies and guidelines in the day-to-day operation of the hotel to ensure profitability and consistency. Solve problems of detail that come up in the course of the work.
  • Plan, organize, chair, attend and/or participate in various hotel meetings such as: staff meetings, rooms division meetings, front office meetings, BEO meetings, etc. as needed
  • Comply with attendance rules and be available to work on a regular basis
  • Perform any other job-related duties as assigned
Other Requirements
  • Ability to travel extensively on an as-needed basis
  • Reliable transportation and availability 24/7
  • May be required to work nights, weekends, and holidays
  • May be required to be on call when away from work
  • Proven track record of meeting budgets, understanding P&L statements, and cost controls
  • Proven ability to deliver exceptional guest service results as measured through guest satisfaction
  • Excellent problem solving and interpersonal skills
  • Strong leadership skills
  • Ability to read, write, and speak English
  • Proficiency with basic computer (PC) and office technology
  • Degree in Hotel or Hospitality Management a plus
  • Strong oral and written communication skills, inclusive of the ability to listen effectively and to speak clearly
  • Attention to detail
  • Planning and organizational ability
  • Multiple brand experience preferred
  • Accounting knowledge preferred
  • Crisis management - hearing and visual ability to observe performance and detect signs of emergency situations and respond with proper action
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information to resolve conflicts
  • Ability to exercise considerable managerial skills, as the position may involve frequent decisions, meeting of deadlines, negotiations of contracts of vendors, analytical ability and planning, organization development, and coordination of large scale work projects
  • Must be able to effectively work with very little or no supervision
  • Must be a leader, a driver and bottom line oriented
  • Valid driver's license (Real ID or Passport for travel)
Education and Experience:
  • High school diploma required
  • Candidates for this position must have a minimum of 3 years hotel management experience of Department Head or above, experience in multiple rooms departments - preferred
  • Previous experience as a Select-Service or Full-Service Manager with a major hotel brand (i.e. Hilton, Marriott) preferred
Benefits:
  • Hotel and Travel Discounts
  • Medical + HSA
  • Dental
  • Vision
  • Life, Voluntary and Supplemental Insurance
  • Long/Short Term Disability
  • 401-K with Company Match
  • Tuition Reimbursement
  • Professional Development Opportunities
  • Competitive Compensation
Physical Requirements:
While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools or controls; lift boxes (up to 15 pounds); talk and hear. Vision abilities required by this job include close vision to a computer screen.

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