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Job Title: Applications Specialist, Tube and Wire Forming Products
Department: Sales/Marketing
FLSA Status: Non-Exempt
Cost Center: US1000004M - Application Engineering Office
Summary
Under direct supervision of the Applications Manager, Lasertube, Press Brake and Flat Sheet, the Applications Specialist analyzes the customer's application requirements and selects the equipment that would best fit their needs. Serve as a resource on technical expertise to his/her application within the department. Conduct demonstrations, applications tests on behalf of customers for Tube & Wire Forming applications. Provides advanced technical support to sales team members and the Applications Engineer. Makes decisions that influence the flow of work through other departments.
Essential Functions
The duties listed below are the specific duties and tasks that someone in this position must accomplish. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the level and/or class of this position.
• Establish oneself as a subject matter expert in their related field, and be able to provide technical expertise to Applications Engineer, Product Managers, and any other team members as needed.
• Conduct tooling setup on Solutions Center Tube & Wire Forming machines.
• Run sample parts per request of sales team members.
• Provide technical expertise to other departments and teams within the Company to aid with project specifications and completion.
• Development of Sales Tools for new features or machines.
• Conduct customer software/machine demonstrations at the BLM GROUP USA facility (Solution Center) in Novi, MI and customer facilities.
• Conduct training for customers at the Solution Center and customer facilities, including any issues encountered during facility visits.
• Troubleshoot and correct customer applications issues as needed by management, either at the Solution Center or customer facilities.
• Perform run-off acceptance tests, either at the BLM GROUP facility in Novi, MI or travel to the customer site as needed.
• Development of Tube and Wire Forming Products machine/software demonstration parts/strategy.
• Provide machine and software presentations at trade shows and other events as needed.
• Maintain quality condition of Tube & Wire Forming machines.
• Perform time studies and feasibility requests as needed.
• Supports the Applications Engineer and Product Managers by providing advanced technical counsel and solutions to the customer's specific technical issue.
• Maintains a positive rapport, professional appearance, and business relationships with customers by providing outstanding customer service.
• Travel to Italy 1-2 times per year to have continual training in software and hardware of BLM GROUP products.
• Travel up to 50% as needed by management.
• Commitment to this position for a timeframe of 3 - 5 years.
• Overtime as necessary to complete workload as needed by management.
• Other duties as assigned by management.
Qualifications
• Associate's degree in a Technical field. Prior experience or equivalent military training may be substituted for a degree.
• At least two years of tube bender experience across multiple applications including tube bender setup, tube bender service, tube bender maintenance, or CNC tube bender part programming.
Licensing/Certifications
• A clear driving record containing no more than two (2) minor moving violations in three (3) years and no major violations in the last seven (7) years.
Knowledge, Skills, and other Abilities
• Thorough understanding of CAD/CAM software and how they apply to specific machine and part applications
• Thorough understanding of Tube and Wire Forming tool designs and how they apply to specific machine and part applications
• Thorough knowledge and understanding of statistical evaluations
• Thorough knowledge and understanding of robotic cell integration
• Proficiency in Microsoft Office (Word, Excel, and Outlook)
• Able to effectively use the Internet
• Highly organized
• Excellent verbal and written communication skills and must be able to help advise others within the department with respect to technical matters
• Must be able to work effectively with minimal supervision
• Must have excellent time management skills
• Able to effectively work with all levels of team members and all types of customer personalities
Equipment, Machinery, Tools, and Vehicles Used
• General office equipment, including computers, printers, fax machines and telephones.
• Large format CNC machines
• Generalized tools for troubleshooting large format machinery
• Bridge Crane
• Forklift
Physical Demands
The physical demands described here are representative of those that an employee must be able to accomplish to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
While performing the duties of this job, the employee is regularly required to use hands to manipulate (type), stand; talk and hear; walk; sit, and lift or move no more than eighty (80) pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral visions, depth perception and the ability to adjust focus.
Mental Demands
While performing the duties of this position, employees are regularly required to use written and oral communication skills; read and interpret technical data, information, and documents. Analyze and solve problems, use math and mathematical reasoning; observe and interpret situations; learn and apply new information or new skills; work under imposed manufacturing deadlines; interact with staff and other organizations; and frequently deal with dissatisfied or quarrelsome individuals.
Working Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
The incumbent works primarily in a manufacturing facility where the noise level may be moderate to loud. May occasionally work in an office environment.
The position requires approximately up to 50% travel. Travel may be domestic or international as required.
This position is not a remote position.
Reporting Relationships
This position reports directly to the Applications Manager, Lasertube, Press Brake and Flat Sheet, and indirectly to the Applications Engineer, Tube and Wire Forming Products.
Supervisory Responsibility
None
We are an Equal Employment Opportunity ("EEO") Employer. If you need assistance or an accommodation with completing the application, you may contact us at (248) 560-0080.