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System Support Manager Jobs in Indiana (NOW HIRING)

Sharetec

Device Support Technician

Fort Wayne, IN · Hybrid

$50K - $55K/yr

... our CRM system * Troubleshoot by researching the source of the issue - reading technical ... Support daily backups and modify custom Bash scripts for automated file transfers to third-party ...

Sharetec

Device Support Technician

Fort Wayne, IN · On-site

$50K - $55K/yr

... our CRM system * Troubleshoot by researching the source of the issue - reading technical ... Support daily backups and modify custom Bash scripts for automated file transfers to third-party ...

Allied Solutions, LLC

Senior HRIS Analyst

Carmel, IN · On-site

$89K - $114K/yr

Manage and resolve HRIS support tickets, ensuring timely issue resolution and strong end-user support.* Maintain system security, including roles, security groups, and domain policies in compliance ...

Allied Solutions LLC

Senior HRIS Analyst

Carmel, IN · On-site

$90K - $114K/yr

Manage and resolve HRIS support tickets, ensuring timely issue resolution and strong end-user support. * Maintain system security, including roles, security groups, and domain policies in compliance ...

Allied Solutions LLC

Senior HRIS Analyst

Carmel, IN · On-site

$90K - $114K/yr

Manage and resolve HRIS support tickets, ensuring timely issue resolution and strong end-user support. * Maintain system security, including roles, security groups, and domain policies in compliance ...

Aep

Functional System Analyst Sr

Fort Wayne, IN · On-site

The Customer Processes & Systems team is a centralized group that manages the business support required for the development, enhancement, maintenance and operation of MACSS/OPS/CCS, AEP's Customer ...

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System Support Manager information

What does a system support manager do?

A System Support Manager oversees the technical support team responsible for maintaining and troubleshooting an organization's computer systems and networks. They ensure that IT systems run efficiently and that issues are resolved quickly to minimize downtime. Their role includes managing support staff, developing support policies, implementing new technologies, and coordinating with other departments to meet business needs. System Support Managers also analyze system performance, recommend upgrades, and ensure compliance with IT standards.

What are the key skills and qualifications needed to thrive as a system support manager, and why are they important?

A System Support Manager requires strong technical troubleshooting skills, in-depth knowledge of IT infrastructure, and a relevant degree in computer science or information systems. Familiarity with ticketing systems, network monitoring tools, and ITIL or similar certifications is common. Problem-solving ability, leadership, and effective communication are crucial soft skills for managing teams and addressing complex user issues. These skills ensure efficient system operations, timely issue resolution, and high levels of user satisfaction.

How does a system support manager typically collaborate with other IT and business teams?

As a System Support Manager, you'll regularly coordinate with IT departments, such as network administrators, software developers, and help desk staff, to ensure smooth system operations and timely resolution of technical issues. You’ll also interact with business units to understand their system needs, prioritize support requests, and communicate solutions or changes effectively. This role often requires leading cross-functional meetings, managing escalations, and translating technical issues into business terms for non-technical stakeholders. Building strong relationships across departments is essential for success in this collaborative environment.

What is the difference between System Support Manager vs Network Support Specialist?

AspectSystem Support ManagerNetwork Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA Network+, Cisco CCNA
Work EnvironmentOversees support teams, manages IT systemsFocuses on network troubleshooting and maintenance
Industry UsageIT departments, tech companies, large organizationsTelecommunications, network service providers, IT firms

The System Support Manager typically manages support teams and oversees overall IT systems, while the Network Support Specialist concentrates on network-specific issues and infrastructure. Both roles require similar certifications and are common in IT environments, but their focus areas differ, with the manager handling broader support functions and the specialist focusing on networks.

What cities in Indiana are hiring for System Support Manager jobs?

Cities in Indiana with the most System Support Manager job openings:

Infographic showing various System Support Manager job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution.

Onsite & Software Support Technician

Greenwood, IN

Five Star Technology Solutions
See more jobs at Five Star Technology Solutionsexternal

$40K - $45K/yr

Full-time, Part-time

Re-posted 12 days ago

Key responsibilities

  • Provide onsite technical support during scheduled visits and on-call dispatches, responding to issues submitted by school staff and students.

  • Support software platforms by troubleshooting and resolving issues via ticketing system, phone, and email.

  • Perform computer imaging, software installations, technology inventory, and maintenance/repair during scheduled site visits.

Job description

Onsite amp; Software Support Technician
This full-time position blends two of Five Star's part-time functions into a single role: on-demand onsite technical support for school buildings within a two-hour drive of the technician's home address, and remote software support for Five Star's software platforms and client districts.
The technician splits time flexibly between on-call/scheduled onsite dispatches and the remote software support ticket queue — weekly hours shift based on onsite dispatch volume and software ticket demand, totaling a full-time schedule. The role reports jointly to the Head of Onsite Services (onsite/on-call functions) and the Product Support Manager (software support functions).
The individual in this role must be equally comfortable in the field and at a desk — troubleshooting hardware and devices onsite one day, and resolving software and data-support tickets remotely the next. Strong communication, prioritization, and self-direction are essential, since workload and channel shift week to week.
Essential Functions
  • Provide Tier I onsite technical support during scheduled visits and on-call dispatches, responding to issues submitted by school staff and/or students.
  • Coordinate availability and visit scheduling with the Head of Onsite Services, confirming visit windows, on-call windows, and expected response times.
  • Perform computer imaging, software installations, technology inventory, and technology maintenance/repair during scheduled site visits.
  • Troubleshoot and repair various devices and peripheral equipment, including but not limited to iPads, MacBooks, Chromebooks, Windows laptops, Windows desktop PCs, and interactive whiteboards.
  • Support seasonal spikes — such as device deployment/collection or back-to-school setup — on an as-needed, scheduled basis.
  • Provide technical support services for Five Star's software platforms via ticketing system, phone, and email.
  • Work closely with school district personnel and team members to ensure timely, process-driven resolution of software issues.
  • Access client assessment data from vendor sites and import files into Pivot; troubleshoot data file import issues on a client-by-client basis.
  • Relay client feedback to the Product Support Manager to inform product enhancements.
  • Participate in quality assurance testing of software solutions.
  • Work within Five Star's ticketing system to log detailed notes for every interaction — onsite or remote — and escalate issues to higher-level support when necessary, collaborating until problems are fully resolved.
  • Communicate clearly with school personnel regarding ticket/visit status, and with Five Star leadership regarding completed work and recurring issues.
  • Attend software team meetings, weekly Experience team meetings, and Five Star's annual in-person conference.
  • Experience troubleshooting hardware, software, and connectivity issues; a problem-solving mindset and customer service background with excellent communication skills.
  • Previous experience working with data files from Microsoft Excel, including CSV files, and Google Apps (Gmail, Drive, Docs, Sheets) preferred.
  • A valid driver's license and reliable transportation to travel within a two-hour radius of home address.
  • Fulfill other duties as directed by the Head of Onsite Services or Product Support Manager.

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