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System Support Manager Jobs in Indiana (NOW HIRING)

CYNET SYSTEMS

System Support Analyst

Indianapolis, IN · On-site

$41/hr

Ai team, candidates will be responsible for managing service operations that support digital health software and data systems. * This includes monitoring and completing CAPA (Corrective and ...

BCSP

System Support Specialist

Indianapolis, IN · Hybrid

Manage and resolve roughly 50-60 support tickets per month * Troubleshoot system, application, and data-related issues using critical thinking and problem-solving skills * Use intermediate SQL to ...

Dow Jones

System Support Specialist

Lagrange, IN

... supporting the maintenance and operation of electronic and electromechanical systems that are ... You will be based in LaGrange, GA and report to the Technology Services Manager. You Will:

Dow Jones

System Support Specialist Sr

Lagrange, IN

... supporting the maintenance and operation of electronic and electromechanical systems that are ... You will be based in LaGrange, GA and report to the Production Manager. You Will: * Breakdown ...

Parkview Health

RN - System Support

Fort Wayne, IN · On-site

Responsible for working collaboratively with management, physician, and coworkers to provide excellent service to our patients and co-workers. Maintains confidentiality of information regarding ...

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System Support Manager information

What does a system support manager do?

A System Support Manager oversees the technical support team responsible for maintaining and troubleshooting an organization's computer systems and networks. They ensure that IT systems run efficiently and that issues are resolved quickly to minimize downtime. Their role includes managing support staff, developing support policies, implementing new technologies, and coordinating with other departments to meet business needs. System Support Managers also analyze system performance, recommend upgrades, and ensure compliance with IT standards.

What are the key skills and qualifications needed to thrive as a system support manager, and why are they important?

A System Support Manager requires strong technical troubleshooting skills, in-depth knowledge of IT infrastructure, and a relevant degree in computer science or information systems. Familiarity with ticketing systems, network monitoring tools, and ITIL or similar certifications is common. Problem-solving ability, leadership, and effective communication are crucial soft skills for managing teams and addressing complex user issues. These skills ensure efficient system operations, timely issue resolution, and high levels of user satisfaction.

How does a system support manager typically collaborate with other IT and business teams?

As a System Support Manager, you'll regularly coordinate with IT departments, such as network administrators, software developers, and help desk staff, to ensure smooth system operations and timely resolution of technical issues. You’ll also interact with business units to understand their system needs, prioritize support requests, and communicate solutions or changes effectively. This role often requires leading cross-functional meetings, managing escalations, and translating technical issues into business terms for non-technical stakeholders. Building strong relationships across departments is essential for success in this collaborative environment.

What is the difference between System Support Manager vs Network Support Specialist?

AspectSystem Support ManagerNetwork Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA Network+, Cisco CCNA
Work EnvironmentOversees support teams, manages IT systemsFocuses on network troubleshooting and maintenance
Industry UsageIT departments, tech companies, large organizationsTelecommunications, network service providers, IT firms

The System Support Manager typically manages support teams and oversees overall IT systems, while the Network Support Specialist concentrates on network-specific issues and infrastructure. Both roles require similar certifications and are common in IT environments, but their focus areas differ, with the manager handling broader support functions and the specialist focusing on networks.

What cities in Indiana are hiring for System Support Manager jobs?

Cities in Indiana with the most System Support Manager job openings:

Infographic showing various System Support Manager job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution.

System Support Analyst

Indianapolis, IN • On-site

CYNET SYSTEMS
IT Services • 501 - 1,000 employees
Learn more about CYNET SYSTEMSexternal

$41/hr

Contractor

Re-posted 3 days ago

Job description

Job Description:
Responsibilities:
  • As a System Support Analyst within the Magnol.
  • Ai team, candidates will be responsible for managing service operations that support digital health software and data systems. 
  • This includes monitoring and completing CAPA (Corrective and Preventive Action) items, coordinating access management and account secret rotations, supporting operational needs, initiating change requests, generating usage and change metrics, and maintaining validation documentation. 
  • Candidates will also utilize Jira tools to track tasks, ensure requirements, tasks are accurately captures,  and use ServiceNow to capture and timely resolution of service-related issues. 
  • The role requires a detail-oriented and proactive approach to ensure compliance, service continuity, and audit readiness.
  • Monitor and complete CAPA items, including:
  • Access management and periodic access reviews
  • Coordination of account secret rotations
  • Maintain and update validation documentation to ensure alignment with regulatory and quality standards.
  • Provide operational support to the Magnol.ai team across service workflows.
  • Create and manage change requests for system updates and improvements.
  • Generate and analyze usage and change metrics to support service performance and reporting.
  • Use Jira /ServiceNow tools to manage service tasks, track CAPA progress, and coordinate change requests.
  • Collaborate with internal teams to support compliance, security, and continuous improvement initiatives.
Qualifications:
  • 1-3 years of experience required.
  • Bachelor’s degree in Information Technology, Computer Science, or a related field.
  • Experience in service management within regulated or enterprise environments.
  • Familiarity with CAPA processes, access control, and change management.
  • Knowledge of validation documentation practices and audit requirements.
  • Experience in cloud resource provisioning and configuration in multi-cloud environments (AWS, Azure), with strong understanding of networking, identity management, and application deployment workflows.
  • Proficiency in Jira or similar task management tools.
  • Strong analytical skills and experience with metric reporting tools.
  • Excellent communication and coordination abilities.
  • Ability to work independently and collaboratively across technical and operational teams.

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading staffing and recruiting powerhouse. Proudly recognized as a nationally and locally certified diversity firm, Cynet delivers agile, scalable talent solutions across industries. With an active footprint in all 50 U.S. states and Canada, we support thousands of consultants through our expansive, high-performing recruitment engine operating across North America and Asia—ensuring speed, quality, and consistency in every hire.
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About Cynet Systems

Sourced by ZipRecruiter

Cynet Systems Inc is a staffing and recruiting corporation nestled in Ashburn, VA, USA. Established in 2010, the company operates within the Information Technology and Services sector, specializing in providing effective workforce solutions to different business needs, including IT consulting, direct hire, and contract staffing services. Through the years, Cynet Systems has built an impressive portfolio, going beyond borders and expanding its operations internationally in Canada and India. Rooted in its core values of teamwork, leadership, and commitment, Cynet Systems helps businesses unlock their full potential by providing versatile and competent professionals that perfectly align with their needs. Fueled by their unwavering mission to deliver top-tier talent to businesses worldwide, Cynet Systems garnered various recognitions including SIA's fastest-growing staffing firms and Best Place to Work in Virginia for 2019.

Industry

It services

Company size

501 - 1,000 Employees

Headquarters location

Sterling, VA, US

Year founded

2010

Social media

Twitter

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