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System Patient Experience Manager Jobs in Virginia

HCHC Inc

Patient Experience Coordinator 1

Harrisonburg, VA · On-site

$16 - $17/hr

Patient Experience Coordinator 1 Stone Port - Harrisonburg, VA 22801 Description Join our mission ... system. * Possess good interpersonal skills. * Able to work effectively with co-workers and the ...

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All JobsSystem Patient Experience JobsSystem Patient Experience Manager JobsSystem Patient Experience Manager Jobs in Virginia

System Patient Experience Manager information

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$15

$39

$69

How much do system patient experience manager jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for system patient experience manager in Virginia is $39.55, according to ZipRecruiter salary data. Most workers in this role earn between $23.37 and $51.01 per hour, depending on experience, location, and employer.

What is a system patient experience manager?

A System Patient Experience Manager is a healthcare professional responsible for overseeing and improving the overall patient experience across multiple facilities or departments within a healthcare system. They develop strategies, implement best practices, and coordinate initiatives to ensure that patients receive high-quality, compassionate care. Their work often involves collaborating with clinical and non-clinical staff, analyzing patient feedback, and measuring performance metrics to drive continuous improvement in patient satisfaction and care outcomes.

How does a system patient experience manager collaborate with clinical and administrative teams to improve patient satisfaction?

A System Patient Experience Manager works closely with both clinical staff (such as nurses and physicians) and administrative teams to identify areas where patient interactions can be enhanced. This often involves facilitating training sessions, analyzing patient feedback data, and leading multidisciplinary meetings to address service gaps. By building strong relationships across departments, the manager ensures that best practices are implemented consistently, and that patient-centered initiatives align with organizational goals. Effective collaboration is essential for driving system-wide improvements in patient satisfaction and care quality.

What are the key skills and qualifications needed to thrive as a system patient experience manager, and why are they important?

To thrive as a System Patient Experience Manager, you need expertise in healthcare administration, patient relations, and data analysis, typically supported by a bachelor's or master's degree in healthcare management or a related field. Familiarity with patient feedback platforms, quality improvement tools, and accreditation systems such as Press Ganey or HCAHPS is essential. Strong leadership, problem-solving, and communication skills distinguish top performers in this role. These competencies are crucial for driving improvements in patient satisfaction, coordinating cross-departmental initiatives, and ensuring a consistently positive patient experience across the organization.

What is the difference between System Patient Experience Manager vs Patient Experience Coordinator?

AspectSystem Patient Experience ManagerPatient Experience Coordinator
CredentialsBachelor's degree in healthcare, healthcare management, or related field; certifications in patient experience preferredAssociate's or Bachelor's degree; certifications in patient relations or customer service beneficial
Work EnvironmentHealthcare facilities, hospitals, clinics, focusing on system-wide patient experience strategiesHospital departments or clinics, directly interacting with patients to improve service quality
Employer & Industry UsageHospitals, healthcare systems, clinics implementing patient experience programsHealthcare providers, outpatient clinics, hospitals focusing on patient satisfaction

The System Patient Experience Manager oversees the overall patient experience strategies across healthcare systems, focusing on policy development and system-wide improvements. In contrast, the Patient Experience Coordinator works directly with patients to address concerns and improve individual service experiences. Both roles are essential but differ in scope and responsibilities within healthcare settings.

What are popular job titles related to System Patient Experience Manager jobs in Virginia?

For System Patient Experience Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching System Patient Experience Manager jobs in Virginia look for?

The top searched job categories for System Patient Experience Manager jobs in Virginia are:

What cities in Virginia are hiring for System Patient Experience Manager jobs?

Cities in Virginia with the most System Patient Experience Manager job openings:

System Patient Experience Manager jobs near you
Infographic showing various System Patient Experience Manager job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $82,255 per year, or $39.5 per hour.

Director of Patient Experience

Alexandria Rehabilitation and Healthcare Center

Alexandria, VA • On-site

$62K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 29 days ago

Job description

Join our team at Alexandria Rehabilitation and Healthcare Center as the Director of Patient Experience. 

Proudly supported by Marquis Health Consulting Services  

$62,000-$65,000/year

At Alexandria Rehabilitation and Healthcare Center, we believe that exceptional experiences for residents and families are at the heart of quality care. Guided by our core values of Passion, Respect, and Excellence, the Director of Patient Experience champions resident satisfaction by fostering meaningful relationships, promoting service excellence, and collaborating with interdisciplinary teams to create a welcoming and compassionate environment.

Responsibilities for Director of Patient Experience:

  • Conduct daily resident and family rounds to gather feedback regarding care, services, and overall satisfaction.

  • Serve as a primary point of contact for residents and families seeking information, assistance, or support.

  • Address resident and family concerns and coordinate timely follow-up with appropriate department leaders.

  • Ensure a welcoming and positive first impression for new admissions, families, and visitors.

  • Lead and oversee Management Ambassador rounding programs to enhance the resident experience.

  • Maintain documentation of resident concerns, grievances, and resolutions in accordance with facility policies.

  • Monitor Guest Service Line utilization, identify feedback trends, and develop strategies for continuous service improvement.

  • Lead resident satisfaction initiatives through recognition programs, testimonials, reviews, and Marquis signature resident engagement activities.

  • Collect, analyze, and present resident and family satisfaction data to identify trends and opportunities for quality improvement.

  • Partner with department leaders to implement service excellence initiatives and improve resident outcomes.

  • Support customer service education, employee recognition, and staff training that reinforces resident-centered care.

  • Promote a culture of professionalism, courtesy, respect, responsiveness, and service recovery throughout the facility.

  • Participate in quality assurance and performance improvement initiatives to enhance the overall patient experience.

Qualifications for Director of Patient Experience:

  • Bachelor’s degree in Healthcare Administration, Business Administration, Social Work, Communications, Public Health, Hospitality Management, or a related field preferred; equivalent education and experience may be considered.

  • Experience in healthcare, long-term care, senior living, hospitality, customer service, or a related field preferred.

  • Experience in a healthcare or hospitality setting preferred.

  • Leadership or supervisory experience preferred.

  • Strong interpersonal, communication, customer service, and conflict-resolution skills.

  • Ability to build positive relationships with residents, families, staff, and visitors.

  • Excellent organizational, documentation, and problem-solving abilities.

  • Ability to collect, analyze, and communicate resident satisfaction data effectively.

  • Proficiency with Microsoft Office applications and electronic healthcare systems preferred.

Our Core Values in Action

Passion – Creating meaningful experiences that enhance resident satisfaction and quality of life.

Respect – Building trusting relationships through compassionate communication, empathy, and responsiveness.

Excellence – Leading continuous improvement initiatives that elevate the patient experience and reinforce a culture of exceptional care.

Benefits of Director of Patient Experience: 

  • Tuition reimbursement

  • Employee referral bonus

  • Health, vision, and dental benefits

  • 401(k) with match

  • Employee engagement and culture committee

  • Company-sponsored life insurance

  • Employee assistance program (EAP) resources

Join our team at Alexandria Rehabilitation and Healthcare Center, a 111-bed Sub-Acute and Long-Term Care facility where compassion and quality care are at the heart of everything we do. Our facility is thoughtfully designed with beautiful common spaces, creating a welcoming, home-like environment not only for our residents but also for our staff. We believe in fostering a positive and supportive workplace where employees feel valued, respected, and empowered to make a difference.
Here, you'll be part of a collaborative and dedicated team that prioritizes professional growth, work-life balance, and a culture of appreciation. If you're passionate about providing exceptional care in a warm, inclusive setting, we would love for you to grow your career with us.

The facility provides equal employment opportunities to all applicants and employees and prohibits discrimination and harassment of any kind. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law. All qualified applicants are encouraged to apply.