System Coordinator Jobs in Rochester, NY (NOW HIRING)

SUMMARY The Donor Stewardship Coordinator plays a critical role in supporting the cultivation and stewardship of individual donors across all giving levels-both within and outside of Workplace Campaigns-with the goal of increasing engagement and growing giving year over year. This role ensures a consistent, donor-centered experience that moves individuals through the donor giving pyramid by strengthening relationships, enhancing communications, and executing meaningful engagement opportunities. Reporting to the Associate Director of Individual Giving, the Donor Stewardship Coordinator provides input into donor engagement and communication strategies and is responsible for executing key stewardship initiatives across the Individual Giving program.

ESSENTIAL FUNCTIONS Donor Stewardship & Engagement Execution: Executes donor stewardship strategies that support retention, engagement, and increased giving across all individual donor segments Supports cultivation and stewardship efforts for donors at all levels, ensuring a consistent and positive donor experience Contributes to moving donors up the giving pyramid through intentional engagement and recognition activities Leadership Giving Network Support: Executes two annual Leaders United newsletters, ensuring timely, engaging, and donor-centered content Coordinates and executes Leadership Giving Network engagement events and activities throughout the year Manages weekly welcome letters to new Leadership Giving Network members Coordinates community award congratulatory outreach to donors and prospects Donor Communications & Acknowledgement: Assists the Executive Assistant to the Chief Development Officer with donor acknowledgment communications, including general and specialized thank-you messaging Maintains donor data base ensuring integrity and accuracy of donor demographics, contact information and donor gift records Provides input on donor engagement and communication strategies across all giving levels Event Coordination & Stewardship Activities: Coordinates logistics for donor cultivation and stewardship events, including invitation lists, RSVPs, and event materials Coordinates with Marketing and Communications to produce invitations, electronic messaging, event signage, video content and event photography Manages registration and donor experience elements at events, ensuring a welcoming and organized experience Data, Systems & Reporting: Maintains accurate and timely donor data within CRM systems Coordinates with IT to prepare segmented donor lists for communications and events Tracks engagement activities and supports reporting on donor stewardship efforts Ensures data integrity to support strategic decision-making Cross-Functional Collaboration: Works closely with Individual Giving, Marketing & Communications, and Community Impact teams to align donor engagement efforts Supports integration of stewardship activities across Workplace Campaigns and individual giving strategies Serves as a connector across donor segments to ensure consistency in messaging and experience ROLE CLARITY WITHIN INDIVIDUAL GIVING STRUCTURE Senior Director of Individual Giving and Strategic Fundraising Initiatives: Oversees all Individual Giving activities and Gift Officers Leads strategy across all donor segments and strategic fundraising initiatives Responsible for growth in asset-based giving, planned giving, legacy, and endowment gifts Associate Director of Individual Giving (Donors under $10,000): Develops strategy for donors under $10,000 Oversees execution across annual and mid-level giving segments Responsible for achieving or exceeding fundraising goals within assigned portfolio Associate Director of Major Giving (Donors $10,000+): Develops strategy for major and leadership-level donors Oversees execution of major gift strategies Responsible for achieving or exceeding fundraising goals within assigned portfolio Mid-Level Gift Officer: Provides input into strategy for donors $1,000-$9,999 Leads execution of strategy for this portfolio Accountable for relationship management and revenue outcomes Donor Stewardship Coordinator: Supports execution of donor engagement and stewardship strategies across all giving levels Provides input into communication and engagement strategies Responsible for consistent donor experience, recognition, and engagement activities that support donor growth SKILLS AND COMPETENCIES Strong organizational and project management skills Excellent written and verbal communication skills Attention to detail and commitment to accuracy Relationship-oriented with strong interpersonal skills Ability to manage multiple priorities and deadlines Proficiency with CRM systems and data management Collaborative team player with a proactive mindset Passion for mission-driven work EDUCATION AND EXPERIENCE Associate's or Bachelor's degree in a related field preferred, or equivalent experience 2-4 years of experience in administrative support, event coordination, fundraising, or customer engagement Experience working with CRM systems and donor communications preferred REPORTS TO: Associate Director of Individual Giving SUPERVISORY RESPONSIBILITY: May supervise interns, volunteers, or temporary staff WORK SCHEDULE AND TRAVEL: Hybrid. Some Nights and Weekend Events. Local travel may be required FLSA CLASSIFICATION: Non-Exempt SALARY RANGE: $58,000-$65,000 * The expected rate of pay for this position is shown above.

Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained. Market and organizational factors are also considered. JOIN THE TEAM.

United Way of Greater Rochester and the Finger Lakes is a dynamic and collaborative work environment comprised of dedicated professionals who are driven to make our community a better place. Join our team and make an impact serving our region with your time and talent. OUR MISSION Mobilize the goodwill and resources of our community so that everyone can thrive.

OUR VALUES Within our organization and the communities we serve, we act consistently with... Integrity - We do what we say Action - We work to make something better today Caring - We remember the human connection Teamwork - We believe in the power of collaboration CULTURE STATEMENT We are committed to creating a welcoming environment that embraces, values, respects, and encourages people to show up as their authentic selves to produce their best work. Together we ensure that processes, policies, and practices foster fairness, belonging, and equity that reflect the views and values of all people within all levels of our organization

WHAT WE OFFER Competitive financial and wellness benefits Generous paid time off, retirement plan, and other fringe benefits Hybrid working arrangements Opportunities to give back to the community in life-changing ways Paid professional development Team events and internal committees for connection opportunities and fun. This job description lists only the responsibilities and qualifications deemed essential to the position in support of the ADA. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.

United Way of Greater Rochester and the Finger Lakes is an Equal Opportunity Employer. This policy prohibits discrimination based on sex, race, color, religion, creed, national origin, age, marital status, sexual orientation, gender expression, disability, genetic predisposition, veteran status, or status as a member of any other protected group or activity.