System Associate Jobs in Illinois (NOW HIRING)

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Patient Access Leadership

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:30:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $63.10 - $106.01 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Under the leadership of the System Associate Vice President, Patient Access, the System Director will provide operational oversight of Financial Counseling functions for Rush University Medical Center, Rush Oak Park Hospital, and Rush Copley Medical Center. The System Director will ensure operational alignment between all financial counseling functions across all facilities. The System Director will be responsible for staff members' training and education in evaluating the financial situations of patients by arranging methods of payment for services rendered in accordance with hospital policies. This role assists with the development of policies and processes to monitor employee productivity, quality assurance, and accelerated point-of-service collections management.
The System Director will also establish and lead a quality improvement program for Patient Access Operations. This entails developing and maintaining quality metrics, audits, and performance dashboards. These responsibilities require strategic partnership with our Epic D&IS team, compliance, and Revenue Cycle operational leaders to identify and resolve process inefficiencies, including performing root cause analyses for recurring billing, registration, and eligibility issues. All responsibilities will be performed while ensuring compliance with all applicable laws (HIPAA, EMTALA, CMS Regulations, etc.).
The System Director ensures effective system operations, participates in strategic planning initiatives, drives the implementation of plans, and oversees daily workflows. The candidate exemplifies the Rush mission, vision, and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•Education: Bachelor’s degree in Business, Healthcare Administration, or a related field required; Master’s degree (MBA, MHA, or equivalent) highly preferred.
•Experience: Minimum of seven to ten years of progressive experience in patient access or revenue cycle, with at least five years in a significant leadership or "System-level" capacity.
•Leadership: Proven track record of leading large, multi-disciplinary teams and managing complex organizational change.
Preferred Job Qualifications:
•Professional certification (NAHAM (National Access of Healthcare Access Management), HFMA, Epic system or similar) and/or master's degree (Business Administration, Healthcare Administration, or similar)
•Strong understanding of payer contracts and insurance plans and their impact on patient liabilities
•Excellent verbal and written communication skills due to direct interaction with all levels of management.
•Excellent coaching skills
•Successful development of teams
•Successful experience in leading change within a team
•Strong time management and organizational skills.
•Strong problem solving and financial analytical skills
•Ability to interact professionally with all levels of employees
•Improves technical skills through professional development efforts
•Upholds Rush’s mission and values, high level of integrity
•Timeliness and accountability
Physical Demands:
Hospital/Office Environment
Competencies:
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
•In collaboration with System Leadership, establishes performance metrics for functional areas of responsibility. Monitors performance in connection with these metrics and Revenue Cycle overall performance, proactively identifying opportunities for improvement.
•Direct all aspects of patient financial counseling including:
oPre-service and point-of service collection, and cost estimates.
oFinancial Assistance and payment plan management
oMedicaid eligibility screening and enrollment assistance.
oMonitor key metrics (e.g., conversion rates, collection rates, and bad debt.
•Collaborates with other Revenue Cycle Directors on relevant activities and ensures interdependencies between specific area of functional oversight and other areas within Patient Access and Revenue Cycle have appropriate hand-offs. Proactively communicates to achieve seamless workflows and achievement of overall Revenue Cycle objectives.
•Participates in strategic planning initiatives and drives effective execution of planning relevant to functional areas.
•Develops, implements, and maintains functional specific administrative and operating policies and procedures ensuring consistency within other areas of Revenue Cycle.
•Leverages technology to ensure that automated solutions and applications (Epic and non-Epic) support functional objectives. Remediates gaps where necessary.
•Identifies, develops, and maintains reporting tools vital to sound management over the functional area(s) of responsibility.
•Effectively manages a departmental budget for functional area(s) of responsibility.
•Recruits for and guides the activities of direct reports ensuring optimization of human capital.
•Drives employee developmental programming including annual performance evaluation, employee engagement, and talent management.
•Consistently promotes and supports a team approach to innovation in programs and problem solving both within functional area of responsibility and in collaboration with other Revenue Cycle and non-Revenue Cycle stakeholder departments.
•Develops and maintains effective working relationships with vendors and peer managers both internal and external to the organization.
•Stays abreast of industry changes impacting functional area and Revenue Cycle to promote best practices.
•Ensures adherence to state and federal regulatory statutes as it pertains to Revenue Cycle.
•Adheres to and supports Revenue Cycle departmental administrative policies.
Functional Specific Duties and Responsibilities:
Primary roles and responsibilities collectively comprise the Patient Access functions within Revenue Cycle. Specific managerial oversight includes:
•Maintains and develops policies and procedures related to patient registration, admission, and financially securing the patient account.
•Manages effective work processes to register/admit patients through the various entry points.
•Collaborate with other hospital departments, Provider Based Clinics (PBC), non-PBC clinics, physician practices, and other clinical areas to ensure consistent and accurate demographic and patient financial information is obtained.
•Develops and maintains tools to track patient registration accuracy, using data to improve policies and increase the patient "financially secure" rate.
•Works collaboratively with other areas to ensure communication to patients about insurance and patient liabilities is consistent throughout the system.
•Participates in system-wide initiatives to improve the patient’s financial experience and operational excellence.
•Other duties, as assigned

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.