Synchrony Accounts Manager Jobs (NOW HIRING)

Be part of something great!

Synchrony Group is an independently owned network of companies, headquartered in West Chester, PA.

At Synchrony, we are dedicated to providing the highest quality products and services in the medical communications industry. Our vision is to create the highest value for our clients and the most opportunity for our team members, while working together to improve the lives of patients. Collectively, we are leaders in strategic planning, development, and execution of best-in-class programs that address medical needs, maximize strategic objectives, and make significant scientific and clinical contributions. Our passion and commitment to improving outcomes for our clients, healthcare professionals, and patients drives us to exceed expectations in everything we do.

Synchrony consists of integrated groups of medical-scientific, clinical, creative, commercial, and industry experts. Synchrony Healthcare Communications specializes in branded and disease state marketing/promotional campaigns and initiatives. Our teams reflect our commitment to excellence-we're smart, enthusiastic, and driven. We align the skills, experiences, and perspectives of diverse individuals to achieve unparalleled results in an environment of respect and mutual support. Above all, we are passionate about changing the world and improving the lives of patients.

Our success is built on the foundation of our team, and we're always striving to strengthen our foundation. More than just seeking out the best and brightest to join us, we also create a work environment in which employees are respected and encouraged to grow.

Are you looking to be part of something great? We'd like to meet you!

Under the direction of the SVP, Account Services, and working closely with the Account Services, Editorial and Medical Services, and Creative Services departments, the Associate Director, Project Management, supervises and facilitates day-to-day operations of the Project Management team. The Associate Director provides support for Project Managers in the development of marketing and promotional materials/activities; assesses workflow and resources to efficiently allocate responsibilities; and provides input to and ensures adherence to processes and procedures to increase the efficiency and effectiveness of the department. The Associate Director takes a proactive approach to problem-solving to assist Project Managers in implementing tactics according to predetermined timelines and budgets.

Job Duties

Project Management

• Provide leadership support for Project Managers in the development of educational and promotional materials/activities
• Perform all Project Manager duties for assigned accounts and provide oversight/support in these areas for department personnel. These areas include but are not limited to:
  • Develop and execute project timelines, budgets, and billing checklists
  • Drive weekly internal and client status, new project kick-off, and post-project meetings
  • Communicate with assigned clients regarding project status when applicable
• Fulfill lead role in resource allocation, scheduling, and prioritization based on business unit objectives defined by Account Services
• Assess workflow and resources in the department to efficiently allocate responsibilities
• Maintain high-level knowledge of the project status, billing status, and timelines to support execution for all projects across product teams
• Review pre-/post-project documentation, and approve when appropriate
• Assume/allocate/arrange coverage for temporary responsibilities for out-of-office team members
• Assist Project Managers in problem-solving and prioritization to ensure timely execution of deliverables
• Assist Project Managers with coordination of vendor/freelance selection
• Review proposals and statements of work (SOWs) with Account Managers to ensure accuracy regarding department resources, allocated hours, and timelines
• Assess and continually monitor projects for maintenance of budget and scope as detailed in SOW; recommend change of scope or modification of internal process as needed
• Assist the Account Services team in the fulfillment and delivery of RFI/RFP (new-business) opportunities

SOP and Systems Development and Implementation

• Assess, improve, and ensure adherence to processes, procedures, and systems to increase the efficiency and effectiveness of the department
• Train direct reports and other department staff, as required, on the use of department procedures and systems/software

Quality and Risk Control

• Ensure that all quality control measures (eg, editorial review, graphics review) are completed as designated in the department procedures
• Review detail reports with Project Managers to identify incorrectly recorded project hours, potential performance issues, and potentially out-of-specification/scope project hours
• Analyze potential out-of-specification/scope hours and make corrective recommendations to the team

Project Billing and Reconciliation

• Serve as the primary Project Management team contact with Finance department
• Ensure that submission of all reconciliations and invoices is timely and is occurring at appropriate project milestones

Key Competencies

• Professional behavior and confidence
• Ability to manage outcomes to win-win resolution
• Experience managing cross-functional teams
• Proactive, solution-oriented approach to project management
• High level of integrity, confidentiality, and accountability
• Well-developed professional communication skills, including written and interpersonal
• Well-defined sense of diplomacy, including solid negotiation, conflict resolution, and management skills
• Highly developed organizational skills and attention to detail and timelines
• Ability to coordinate and execute multiple tasks in a fast-paced environment to serve many therapeutic teams and meet project goals
• Ability to identify key issues; creatively and strategically overcome challenges or obstacles
• Sound analytical thinking, planning, prioritization, and execution skills
• Strong presentation and persuasion skills: Can develop a clear point of view and tell a meaningful "story"; is effective in a variety of settings and group sizes with clients, peers, subordinates, and management; confidently expresses both data/facts and more controversial topics; commands attention and can manage group dynamics
• Proficiency in Microsoft (MS) Word, Excel, and PowerPoint applications
• Ability to master various electronic project management systems
• Desire to meet professional goals and acquire new skills

Requirements

• 5 years' related experience in project management at a medical communications-related agency
• Experience managing >$3m annual brand marketing budgets
• Ability to attend and conduct client meetings and presentations

Working Conditions

• Ability to commit to extra and/or nontraditional hours as client needs require
• Ability to travel as client needs require

Synchrony places high value on the well-being of its employees; therefore, Synchrony team members are eligible for a comprehensive array of benefits, including competitive salaries, generous paid time off, excellent health insurance, family leave, and a 401(k) plan with employer matching.

All your information will be kept confidential according to EEO guidelines.

EOE. Synchrony is not able to provide visa sponsorship for this role.