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Synapse Medical Services Jobs (NOW HIRING)

Synapse Health

Specialist, Resupply

Brentwood, TN · On-site

$17 - $21/hr

At Synapse Health, we're streamlining the durable medical equipment (DME) process. We manage intake ... Provide excellent customer service when interacting with patients, providers, and vendor partners.

Synapse Health

Specialist, Resupply

Brentwood, TN · On-site

$17 - $21/hr

At Synapse Health, we're streamlining the durable medical equipment (DME) process. We manage intake ... Provide excellent customer service when interacting with patients, providers, and vendor partners.

Synapse Health

Specialist, Qualifications

Hoover, AL

At Synapse Health, we're streamlining the durable medical equipment (DME) process. We manage intake ... service, logistics, transitions, or related functions. * Strong proficiency in Microsoft Office ...

Synapse Health

Specialist, Qualifications

Skokie, IL

At Synapse Health, we're streamlining the durable medical equipment (DME) process. We manage intake ... service, logistics, transitions, or related functions. * Strong proficiency in Microsoft Office ...

Synapse Health

Specialist, Qualifications

Hoover, AL · On-site

At Synapse Health, we're streamlining the durable medical equipment (DME) process. We manage intake ... service, logistics, transitions, or related functions. * Strong proficiency in Microsoft Office ...

Synapse Health

Specialist, Qualifications

Skokie, IL · On-site

At Synapse Health, we're streamlining the durable medical equipment (DME) process. We manage intake ... service, logistics, transitions, or related functions. * Strong proficiency in Microsoft Office ...

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Synapse Medical Services information

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$45K

$95.6K

$180K

How much do synapse medical services jobs pay per year?

As of Jul 29, 2026, the average yearly pay for synapse medical services in the United States is $95,625.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,000.00 and $122,500.00 per year, depending on experience, location, and employer.

What is it like to work in the medical billing and coding team at Synapse Medical Services?

Working in the medical billing and coding team at Synapse Medical Services involves close collaboration with healthcare providers and administrative staff to ensure accurate and timely processing of medical claims. Team members typically handle a variety of tasks, from verifying patient information and coding diagnoses to resolving claim discrepancies. The work environment is fast-paced and detail-oriented, emphasizing strong communication and problem-solving skills. Employees often benefit from ongoing training and opportunities to advance into supervisory or specialist roles within the company.

What is the difference between Synapse Medical Services vs Medical Assistant?

AspectSynapse Medical ServicesMedical Assistant
CertificationsVaries by position, often includes medical billing, coding, or specific healthcare certificationsCertified Medical Assistant (CMA) or Registered Medical Assistant (RMA) typically required
Work EnvironmentClinics, hospitals, healthcare facilities, often in administrative or clinical rolesClinics, outpatient settings, hospitals, performing clinical and administrative tasks
Employer & Industry UsageHealthcare staffing agencies, medical facilities, healthcare providersHospitals, clinics, physician offices, healthcare organizations

Synapse Medical Services and Medical Assistants both work in healthcare settings, but Synapse Medical Services often provides staffing and administrative support, while Medical Assistants perform clinical and administrative duties directly with patients. The roles overlap in work environment and certifications, but differ in scope and employment structure.

What key skills and qualifications are needed to excel at Synapse Medical Services, and why are they important?

To excel at Synapse Medical Services, you typically need a background in healthcare administration, medical coding, or clinical support, often with relevant degrees or certifications such as in health information management. Familiarity with medical billing software, coding systems like ICD-10, and electronic health records (EHRs) is crucial. Strong attention to detail, effective communication, and problem-solving skills help professionals thrive in this environment. These competencies are vital to ensure accurate medical records, efficient service delivery, and compliance with healthcare regulations.

What are Synapse Medical Services?

Synapse Medical Services is a healthcare company that provides a range of medical administration and support solutions, including medical billing, coding, transcription, and telehealth services. They work with healthcare providers, hospitals, and clinics to help streamline administrative processes, ensure compliance, and improve revenue management. Their services are designed to reduce the administrative burden on medical professionals, allowing them to focus more on patient care. Synapse Medical Services operates internationally, offering both technology-driven and personalized support tailored to the healthcare industry's needs.
More about Synapse Medical Services jobs
What states have the most Synapse Medical Services jobs? States with the most job openings for Synapse Medical Services jobs include:
What job categories do people searching Synapse Medical Services jobs look for? The top searched job categories for Synapse Medical Services jobs are:
Synapse Medical Services jobs near you
Infographic showing various Synapse Medical Services job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 14% Part Time, and 7% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $95,625 per year, or $46 per hour.

Customer Experience Specialist ($17-$21/hr)

Synapse Health

Brentwood, TN • On-site

$17 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Job description

Who We Are:
At Synapse Health, we're streamlining the durable medical equipment (DME) process. We manage intake, documentation, routing, claims, billing, and patient support. Our model reshapes how DME is delivered and experienced.
Since 2016, with decades of industry and leadership experience, we've delivered tech-based solutions that help our partners to modernize operations, improve coordination, and reduce administrative burdens. By taking on operational and financial complexity, we're redefining how DME works for providers, prescribers, and patients. We are proud to offer work that matters, on a mission that matters
Learn more at SynapseHealth.com and on Synapse Health's LinkedIn.
What We Need:
As a Specialist, Customer Experience at Synapse Health, you are the frontline voice of the organization-serving as a trusted point of contact for patients, prescribers, and partners throughout the order intake and fulfillment process. You play a critical role in ensuring patient orders are processed accurately, compassionately, and efficiently, helping deliver a seamless and supportive experience during every interaction.
In this role, you are responsible for managing incoming order requests, verifying accuracy and completeness, coordinating with prescribing providers as needed, and initiating timely delivery of durable medical equipment (DME). You thrive in a fast-paced, evolving environment and embrace change as Synapse Health continues to grow and enhance systems, workflows, and patient services.
This position is fully onsite in the Synapse Health office in Brentwood, TN (37027).
What You Will Do:
  • Receive, triage, and process incoming communications from multiple channels, handling requests directly or routing them appropriately in accordance with established guidelines.
  • Initiate intake of new orders by gathering and validating patient demographics, prescriber information, and equipment details to ensure accuracy and completeness.
  • Determine whether incoming requests are within scope and apply appropriate workflows for intake, escalation, or follow-up.
  • Respond to general inquiries regarding Synapse Health, its programs, and service offerings with clarity, professionalism, and empathy.
  • Act as a patient advocate, working with urgency to ensure member needs are met and barriers to care are addressed promptly.
  • Deliver a high-quality patient experience while meeting established performance goals, including productivity, call quality, member satisfaction, first call resolution, and attendance.
  • Accurately enter, update, and maintain data within internal systems, tracking tools, and documentation platforms.
  • Maintain strict confidentiality of patient health information and consistently adhere to HIPAA and organizational privacy standards.
  • Partner with program leadership and senior team members to support escalated requests, complex questions, or exceptions.
  • Contribute to continuous improvement efforts by identifying process gaps, inefficiencies, or recurring issues.
  • Perform additional duties as assigned to support team and organizational objectives.

What You Have:
At Synapse Health, we've intentionally built a culture rooted in kindness, collaboration, and creativity, qualities we consider essential for every team member. Additional requirements include:
  • 2+ years of recent experience in customer service or order processing within the healthcare equipment or durable medical equipment (DME) industry, including roles in qualification, logistics, transitions, or related functions.
  • Proficiency with Microsoft Office applications and the ability to quickly learn department-specific systems and technologies.
  • Strong organizational skills with the ability to manage multiple tasks accurately and efficiently.
  • Excellent verbal and written communication skills, including the ability to deliver clear, effective multi-channel communications.
  • Analytical and problem-solving skills to identify issues, perform audits, and resolve concerns in a timely manner.
  • High attention to detail and a strong commitment to accuracy and data integrity.
  • Ability to thrive in a fast-paced environment, adapt to change, and prioritize competing demands effectively.
  • Must live within a commutable distance to Brentwood, TN (37027) as this is a fully onsite position.

What Sets You Apart:
  • Customer-Focused: Builds strong relationships and consistently delivers patient-centered solutions.
  • Effective Communicator: Adapts messaging to meet the needs of diverse audiences across multiple communication channels.
  • Nimble Learner: Embraces learning through experience, using feedback and outcomes to improve performance.
  • Action-Oriented: Approaches challenges with urgency, energy, and a solutions-driven mindset.
  • Process-Minded: Identifies opportunities to optimize workflows and contribute to continuous improvement.
  • Tech-Savvy: Comfortable learning and adopting new systems, tools, and technologies.
  • Adaptable: Responds quickly and positively to changing processes, priorities, and business needs.

Compensation:
The pay range for this position is $17 - $21 per hour. This range reflects the anticipated compensation at the time of posting. Final compensation will be based on factors such as relevant experience, demonstrated skills, internal equity, and prevailing market conditions. Compensation discussions are encouraged throughout the hiring process.
What Sets Us Apart:
Work is a part of life, but at Synapse Health, we believe it should be meaningful and enjoyable. We're committed to helping our team members thrive personally and professionally, which is why our benefits include:
  • Professional growth opportunities with compelling career paths
  • Healthy work-life balance supported by generous paid time off (PTO)
  • Comprehensive benefits package, including medical, dental, vision, STD & LTD insurance for full-time team members
  • 401(k) savings plan with employer matching contributions

Synapse Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Synapse Health, Inc. will never request personal or sensitive information during the recruitment process. Please see our Careers page for more information on how to protect yourself from scammers and to learn more about our recruitment process.
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