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Symitar Support Analyst Jobs (NOW HIRING)

Citadel

Business Technical Analyst

Exton, PA · On-site

Be the point person on all support related tasks, such as managing the support queue, resolving ... Experience with Symitar, Jack Henry product suite, Terafina, or job automation software.

EECU

IT Systems Analyst - Lending

Fort Worth, TX · On-site

EECU is seeking an IT Systems Analyst - Lending with proven experience supporting and optimizing ... Experience supporting lending technology platforms such as: * Temenos * Symitar * MeridianLink

Citadel

Business Technical Analyst

Exton, PA · On-site

Be the point person on all support related tasks, such as managing the support queue, resolving ... Experience with Symitar, Jack Henry product suite, Terafina, or job automation software.

Municipal Credit Union

Business Analyst I

NY · Remote

$66K - $100K/yr

This position supports the delivery of technology initiatives that enable the credit union to ... Experience with Office 365, SQL, Symitar, and other financial system tools. Familiarity with ...

Jack Henry & Associates

Technical Business Analyst

Under general supervision, supports the software development lifecycle by gathering, analyzing, and ... Leverages experience with Symitar, Core Director, SilverLake, and CIF 20/20 within financial ...

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Symitar Support Analyst information

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How much do symitar support analyst jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for symitar support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What is a Symitar Support Analyst?

Symitar Support Analysts are IT professionals who specialize in providing technical support and troubleshooting for the Symitar core processing system, which is widely used by credit unions. They assist end users with software issues, system updates, and configuration, ensuring the system runs smoothly and securely. Their role often includes problem resolution, user training, and collaborating with other IT staff to maintain optimal system performance. They play a key part in supporting daily financial operations and implementing new features or upgrades within the Symitar environment.

What are some common challenges faced by Symitar Support Analysts when assisting credit union clients?

Symitar Support Analysts often encounter challenges such as troubleshooting complex core processing issues, adapting to frequent software updates, and communicating technical solutions to non-technical users. Additionally, they must juggle multiple support tickets while maintaining a high level of accuracy and service. Successful analysts develop strong problem-solving skills and build collaborative relationships with both internal teams and credit union staff to resolve issues efficiently.

What are the key skills and qualifications needed to thrive as a Symitar Support Analyst, and why are they important?

To thrive as a Symitar Support Analyst, you need a solid understanding of Symitar Episys core processing systems, banking operations, and troubleshooting skills, often supported by experience in IT or financial services. Familiarity with SQL, Symitar PowerOn programming, and ticketing systems like ServiceNow is typically required, and certifications in Symitar or related technologies are beneficial. Strong problem-solving abilities, attention to detail, and effective communication are vital soft skills for resolving user issues and collaborating with cross-functional teams. These skills are crucial for ensuring efficient system support, minimal downtime, and high-quality service to credit union clients.

What is the difference between Symitar Support Analyst vs Symitar Systems Administrator?

AspectSymitar Support AnalystSymitar Systems Administrator
CertificationsSymitar certifications, basic networkingIT certifications, network management
Work EnvironmentSupport desk, client interactionServer management, internal IT teams
Employer & IndustryCredit unions, financial servicesFinancial institutions, credit unions

The Symitar Support Analyst primarily provides technical support and troubleshooting for Symitar systems, focusing on client assistance. In contrast, the Symitar Systems Administrator manages and maintains the IT infrastructure, including servers and networks. Both roles are essential in credit unions using Symitar, but they differ in scope and responsibilities.

What are popular job titles related to Symitar Support Analyst jobs?

For Symitar Support Analyst jobs, the most frequently searched job titles are:

Infographic showing various Symitar Support Analyst job openings in the United States as of June 2026, with employment types broken down into 5% Internship, 42% As Needed, 11% Part Time, 26% Temporary, 5% Contract, and 11% Nights. Highlights an 81% Physical, 7% Hybrid, and 12% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.

IT Applications Analyst

Albuquerque, NM • On-site

First Financial Credit Union
See more jobs at First Financial Credit Unionexternal

Full-time

Re-posted yesterday

Job description

Job Type
Full-time
Description
Summary
The IT Applications Analyst provides support to ensure that the Credit Union's core system (Symitar) and associated applications are properly configured, maintained and supporting key business processes as intended. Work involves performing system administration and configuration management activities, facilitating the implementation of system upgrades and service packs, and responding to and resolving system incidents/break-fix conditions and end user requests.
Essential Functions
20% 1. Incident/Break-fix Support - Work with FFCU stakeholders and business partners to resolve system incidents/break fix conditions in a timely manner. Perform root-cause analysis activities to prevent the reoccurrence of system failures/service outages and document identified solutions.
20% 2. Process Monitoring and Execution - Monitor and execute IT operational processes and procedures required to facilitate ongoing operations. This includes monitoring and ensuring the successful completion of automated IT processes and executing processes/procedures that require manual intervention. Document new processes/procedures and update existing ones as required.
20% 3. System Administration Support - Perform designated IT system administration functions for the Credit Union's core (Symitar) and ancillary systems. This includes system configuration activities, parameter updates, form maintenance, maintenance of system jobs and associated job scheduler, setup and configuration of non-production application environments (ie test syms).
20% 4. Request Fulfillment and Technical Support - Provide FFCU stakeholders technical support through the fulfillment of service requests associated with Credit Union's core and ancillary systems. Service Requests must be triaged and resolved in a timely manner in accordance with established SLAs. Independent research, collaboration with cross-functional FFCU teams, interaction with FFCU business partners and the development of advanced core system skills is required.
10% 5. Upgrade Support - Provide support to facilitate the implementation of required core and ancillary system updates. This includes executing technical procedures required for system updates and facilitating User Acceptance Testing with FFCU stakeholders.
Non-essential Functions
10% 1. Perform any other duties as requested by the VP of IT, IT Applications Manager, or other IT Team Members. Embody CU's mission, vision, and core values. Abide by First Financials policies, procedures and standards.
Expectations
  1. Perform essential functions of the position, special projects and other work assignments within timeframes and quality standards established by the VP of IT & IT Applications Manager.
  2. Possess the ability to work independently within deadlines and manage multiple tasks and projects.
  3. Must demonstrate good analytical/problem solving, verbal and written communication skills.
  4. Must be able to multi-task and be a team player and have good time management and prioritization skills.

Requirements
Qualifications
Education: Bachelor's degree in related technical or business area or 5 years directly related experience.
Experience: Minimum of 2 years experience as an application analyst or related position in the financial services industry, preferably with credit union experience. Experience utilizing Symitar in a technical capacity.
Knowledge, Skills, Abilities: Must have good working knowledge and understanding of the technologies and concepts supporting the essential functions of the position listed above. Must be able to lift up to 50 lbs. Normal office conditions, but hours & days worked must be flexible based on needs of position; highly concentrated mental & visual alertness, majority of day may be spent sitting, typing & reading computer screen for extended periods, frequent up/down activity, position involves a great deal of physical activity involved w/ maintaining & working on computers.

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