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Switchboard Jobs in Washington (NOW HIRING)

UVA Health

Switchboard Operator

Manassas, VA

$16 - $21.65/hr

Switchboard Operator Job Code: TE5588 Schedule: 18 hours weekly; Sunday 8a-2p, Monday, Tuesday and Friday: 12pm-4pm ABOUT US We are ushering in a new era of healthcare where achieving good health is ...

MedStar Health

Switchboard Operator

Clinton, MD · On-site

$18.40 - $29.74/hr

Operates telephone switchboard and routes calls to the proper area in the hospital. * Contact necessary persons involved in a code Rapid Response C-Port or Stroke. * Provides general information to ...

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Switchboard information

See Washington salary details

$10

$18

$27

How much do switchboard jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for switchboard in Washington is $18.97, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.67 per hour, depending on experience, location, and employer.

What is a switchboard operator?

A switchboard operator is a professional responsible for managing telephone communications within an organization or facility. They operate a switchboard or telephone console to route incoming, outgoing, and interoffice calls, providing information and connecting callers to the appropriate departments or individuals. In addition to handling calls, switchboard operators may also perform administrative tasks such as taking messages, paging staff, and maintaining call logs. This role requires excellent communication skills, attention to detail, and the ability to remain calm under pressure.

What are the key skills and qualifications needed to thrive as a switchboard operator, and why are they important?

To thrive as a Switchboard Operator, you need strong verbal communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with telephone systems, computer-based switchboards, and customer relationship management (CRM) software is often required. Excellent interpersonal skills, patience, and the ability to multitask under pressure make someone stand out in this position. These abilities ensure efficient call routing, positive caller experiences, and smooth operation of organizational communications.

What are some typical challenges faced by switchboard operators, and how can they be managed effectively?

Switchboard operators often handle a high volume of calls, which can be challenging during peak hours or emergencies. Staying organized, maintaining a calm demeanor, and using efficient note-taking methods can help manage these demands. Operators must also quickly route calls to the correct departments, so strong attention to detail and clear communication skills are essential. Building familiarity with the organization's structure and regularly updating contact information can further streamline the process and reduce errors.

What is the difference between Switchboard vs Receptionist?

AspectSwitchboardReceptionist
Primary RoleManages incoming calls and directs them to appropriate departments or personnelGreets visitors, manages front desk, and handles general administrative tasks
Work EnvironmentCall centers, corporate offices, hospitalsOffice reception areas, corporate front desks
Required SkillsExcellent communication, multitasking, basic technical skillsCustomer service, communication, organizational skills
Common CertificationsNone typically required, but communication or switchboard training can helpCustomer service certifications or administrative training

While both roles involve interaction with visitors and callers, a Switchboard primarily handles incoming calls and directs them efficiently, often in larger organizations or call centers. A Receptionist focuses on greeting visitors, managing appointments, and performing administrative duties at the front desk. Understanding these differences helps organizations assign the right responsibilities and candidates to each role.

Did switchboard operators make good money?

Switchboard operators historically earned wages that varied by location and era, with median pay often comparable to other administrative roles. In recent years, the role has become less common due to technological advances, and pay rates have generally declined or become obsolete. Compensation depended on experience, employer, and the complexity of the switchboard system used.

Is it hard to be a switchboard operator?

Being a switchboard operator involves handling multiple phone lines, often requiring good communication skills, attention to detail, and the ability to work in a fast-paced environment. The job can be physically and mentally demanding, especially during busy periods, but it generally requires basic technical knowledge and customer service skills.

What are popular job titles related to Switchboard jobs in Washington?

For Switchboard jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Switchboard jobs in Washington look for?

The top searched job categories for Switchboard jobs in Washington are:

Switchboard jobs near you
Infographic showing various Switchboard job openings in Washington as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 19% Part Time, and 2% Contract. Highlights an 96% Physical, and 4% Remote job distribution, with an average salary of $39,461 per year, or $19 per hour.

Switchboard Operator

Manassas, VA

UVA Health
Health Care and Social Assistance • 501 - 1,000 employees

7.1

Company rating: 7.1 out of 10

Based on 185 frontline employees who took The Breakroom Quiz

379th of 894 rated healthcare providers

People enjoy working here

Good employer

Recommended by students

Learn more about UVA Healthexternal

$16 - $21.65/hr

Full-time

Re-posted 3 days ago

Job description

Switchboard OperatorJob Code: TE5588 

Schedule: 18 hours weekly; Sunday 8a-2p, Monday, Tuesday and Friday: 12pm-4pm

 ABOUT US

We are ushering in a new era of healthcare where achieving good health is just the beginning. At UVA Community Health, part of the world-class UVA Health academic health system, we are committed to caring for the whole person by building meaningful connections with our patients in the local setting of UVA Health's community hospitals, outpatient locations, and provider offices. By combining our team's talent and expertise, the breadth of capabilities across the entire UVA Health system, and our dedication to community wellness, we are bringing expert care close to home. As a member of the UVA Community Health team, individuals contribute to patient care decisions, support advanced medical technologies, and experience the satisfaction of making a difference in people's lives every day.
 

JOB TYPE

Classification: Non Exempt

Supervises Positions:

JOB SUMMARY

Operates computerized switchboard console, monitors fire panel, and implements all emergency procedures.

QUALIFICATIONS

Education: High School Diploma or GED required.

Experience: Minimum of 1 year of experience as switchboard operator preferred. Refer to the Life Support Training Policy for additional details.

Licensure: N/A

Additional Skills/Requirements Required: Must be able to communicate effectively with people of diverse backgrounds and all levels of authority. Ability to maintain confidentiality. Must be flexible and able to respond to changing priorities in a fast-paced environment. Manual dexterity necessary to operate computerized switchboard console and keyboard. Ability to work alone during day, evening, and night. Ability to see and read. Must possess a clear, pleasant, and professional telephone voice and manner. Ability to hear and understand phone calls.

Additional Skills/Requirements Preferred: N/A

Competencies

  • Communication: Communicates effectively with people of diverse backgrounds and all levels of authority.
    • Provides communication and updates to patients and guests and ensures their needs are being met, when applicable.
    • Responds quickly and properly to irregular and emergency situations.

The incumbent may be asked to perform additional duties as assigned.

PHYSICAL DEMANDS

Physical Demand Code: Medium to Heavy Physical Demand: The job requires constant standing, frequently walking, and bending/stooping. Proficient communicative, auditory, and visual skills. Attention to detail and ability to write legibly. Ability to lift/push/pull 100 lbs. For any weight over 35 lbs., use Safe Handling Equipment. This job description may not include all assigned duties, responsibilities, or aspects of the job described. It may be amended at any time at the sole discretion of UVA Community Health.

OTHER

  • May require the use of safety equipment, such as HEPA mask, for infection prevention: Yes

  • On call responsibilities as directed: Yes

  • Ability to travel between campus buildings, remote facilities, and out of town as needed: No

The base compensation range for this role is $16.00 - $21.65 hourly.
 

Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education.  Please note that the pay range does not include any applicable incentive compensation programs such as shift differentials, clinical ladders, and other incentives that may be available for those in eligible positions.

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