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Switchboard Operator Jobs in Raleigh, NC (NOW HIRING)

Concord Hospitality

Phone Operator

Durham, NC · On-site

$14.75 - $18.25/hr

As a Phone Operator at Concord Hospitality, you will be the voice of the hotel, providing courteous and professional service to guests while supporting front office operations. Your role ensures ...

CaptiveAire

Machine Operator

Youngsville, NC · On-site

$18/hr

We are currently hiring for Machine Operators in our Youngsville, NC Manufacturing Facility. Join us if you are interested in working in a fast paced, financially sound, climate-controlled ...

GardenCore

Machine Operator

Louisburg, NC · On-site

$15.25 - $18.25/hr

As a GardenCore Machine Operator , you will operate manual and/or automated machinery in a fast-pace, covered and uncovered manufacturing environment, perform preventive maintenance, set up ...

General Shale

Pugmill Machine Operator

Moncure, NC · On-site

$23.41/hr

Pugmill Machine Operator Moncure, NC General Shale, Inc., the nation's leading manufacturer of brick and masonry materials, is seeking a Pugmill Machine Operator to support manufacturing operations ...

Sonic

Crew Member

Wake Forest, NC

$10.25 - $13.50/hr

You'll work Fountain & Frozen, Food Production, Grill, Fryer, Switchboard and, if applicable, Drive ... Preparing food orders, cooking on the grill, operating the fry station as needed * Cleaning the ...

Sonic Drive-In

Crew Member

Raleigh, NC

$8 - $12/hr

You'll work Fountain & Frozen, Food Production, Grill, Fryer, Switchboard and, if applicable, Drive ... Preparing food orders, cooking on the grill, operating the fry station as needed * Cleaning the ...

Sonic Drive-In

Crew Member

Zebulon, NC · On-site

$8 - $12/hr

You'll work Fountain & Frozen, Food Production, Grill, Fryer, Switchboard and, if applicable, Drive ... Preparing food orders, cooking on the grill, operating the fry station as needed * Cleaning the ...

Sonic Drive-In

Crew Member

Creedmoor, NC

$8 - $12/hr

You'll work Fountain & Frozen, Food Production, Grill, Fryer, Switchboard and, if applicable, Drive ... Preparing food orders, cooking on the grill, operating the fry station as needed * Cleaning the ...

Sonic Drive-In

Crew Member

Wake Forest, NC

$8 - $12/hr

You'll work Fountain & Frozen, Food Production, Grill, Fryer, Switchboard and, if applicable, Drive ... Preparing food orders, cooking on the grill, operating the fry station as needed * Cleaning the ...

Sonic Drive-In

Crew Member

Rolesville, NC

$8 - $12/hr

You'll work Fountain & Frozen, Food Production, Grill, Fryer, Switchboard and, if applicable, Drive ... Preparing food orders, cooking on the grill, operating the fry station as needed * Cleaning the ...

Sonic Drive-In

Crew Member

Wake Forest, NC

$8 - $12/hr

You'll work Fountain & Frozen, Food Production, Grill, Fryer, Switchboard and, if applicable, Drive ... Preparing food orders, cooking on the grill, operating the fry station as needed * Cleaning the ...

UFP Industries

Machine Operator I

Butner, NC · On-site

$12.75 - $15.25/hr

Job Summary Machine Operator I is responsible for the set up and operation of a production machine in accordance with established procedures and guidelines. Secures and maintains material and ...

UFP Industries

Machine Operator I

Butner, NC

$12.75 - $15.25/hr

Job Summary Machine Operator I is responsible for the set up and operation of a production machine in accordance with established procedures and guidelines. Secures and maintains material and ...

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All JobsSwitchboard Operator JobsSwitchboard Operator Jobs in Raleigh, NC

Switchboard Operator information

See Raleigh, NC salary details

$8

$16

$23

How much do switchboard operator jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for switchboard operator in Raleigh, NC is $16.28, according to ZipRecruiter salary data. Most workers in this role earn between $14.04 and $17.74 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a switchboard operator, and why are they important?

To thrive as a Switchboard Operator, you need excellent verbal communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call routing software, and office communication tools is typically required. Strong interpersonal skills, patience, and the ability to remain calm under pressure help operators manage high call volumes and diverse inquiries. These abilities ensure efficient communication flow and a positive experience for callers and staff.

What are some common challenges faced by switchboard operators and how can they be managed effectively?

Switchboard operators often manage a high volume of calls and must handle multiple tasks simultaneously, such as transferring calls, taking messages, and providing information. One common challenge is maintaining focus and composure during busy periods or when dealing with difficult callers. Effective time management, strong communication skills, and familiarity with the organization's directory can help operators respond efficiently. Additionally, teamwork and clear protocols ensure smooth coordination with other departments, making the role more manageable and rewarding.

What is the difference between Switchboard Operator vs Receptionist?

AspectSwitchboard OperatorReceptionist
CredentialsMinimal; often basic communication skillsMinimal; often basic communication skills
Work EnvironmentCall centers, hotels, hospitalsOffice front desks, corporate buildings, clinics
Employer & IndustryTelecommunications, hospitality, healthcareCorporate, healthcare, hospitality

While both roles involve communication and customer service, a Switchboard Operator primarily manages incoming calls and directs them within organizations like hospitals or hotels. A Receptionist handles visitor interactions, administrative tasks, and front desk duties. The roles overlap in communication skills but differ in focus and responsibilities.

What does a switchboard operator do?

A switchboard operator answers the phone and directs calls at an organization. They are often trained to answer general, company-related questions from incoming callers. Switchboard operators are usually the first point of contact at a sizable corporation and are expected to transfer calls to the appropriate department or individual in a polite and timely manner. A switchboard operator’s primary job description consists of answering and transferring calls, though they may have many other job duties as well. They are trusted with numerous phone lines and extensions and are instructed to keep a detailed record of all incoming and transferred call information. Switchboard operators may be called upon to perform clerical and administrative tasks or even receptionist duties, such as checking in clients for appointments. In hospital settings, switchboard operators are required to learn the use of pager systems to alert doctors of incoming messages. They may also be asked to register patients into facility rooms before an examination. In some cases, switchboard operators are even required to act as emergency first responders and direct urgent medical or safety-related calls to the appropriate party.

What does a switchboard operator do?

A Switchboard Operator is responsible for managing incoming and outgoing calls in an organization, often using a telephone switchboard or computer system. They answer calls, direct them to the appropriate departments or individuals, and may also take messages, provide information, or handle basic customer service inquiries. Switchboard Operators play a key role in ensuring effective communication within businesses, hospitals, hotels, or other institutions. Strong communication skills and the ability to multitask are essential for this position.
More about Switchboard Operator jobs
What are the most commonly searched types of Switchboard Operator jobs in Raleigh, NC? The most popular types of Switchboard Operator jobs in Raleigh, NC are:
What job categories do people searching Switchboard Operator jobs in Raleigh, NC look for? The top searched job categories for Switchboard Operator jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Switchboard Operator jobs? Cities near Raleigh, NC with the most Switchboard Operator job openings:
Switchboard Operator jobs near you
Infographic showing various Switchboard Operator job openings in Raleigh, NC as of August 2026, with employment types broken down into 48% Full Time, 49% Part Time, 2% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $33,868 per year, or $16.3 per hour.

Phone Operator

Concord Hospitality

Durham, NC • On-site

$14.75 - $18.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 21 days ago

Concord Hospitality rating

7.2

Company rating: 7.2 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

20th of 108 rated hotels

Job description

As a Phone Operator at Concord Hospitality, you will be the voice of the hotel, providing courteous and professional service to guests while supporting front office operations. Your role ensures smooth communication, accurate information, and exceptional guest experiences.
Responsibilities:
• Maintain complete knowledge of hotel amenities, layout, local attractions, and transportation options.
• Provide accurate directions and information regarding the immediate and metro area.
• Read logbooks and memos daily; stay updated on in-house groups and functions.
• Follow security procedures regarding room keys and related systems.
• Assist with reservations, pre-registration, and blocking of rooms when necessary.
• Handle guest check-ins and check-outs courteously and professionally.
• Promote guest-related programs such as Marriott Rewards and comment cards.
• Maintain neatness and order in the work area; balance cashiering transactions consistently.
• Handle multiple tasks during peak times and use slow periods efficiently (stocking, cleaning, etc.).
• Record and resolve guest complaints in the Guest Response Program with timely follow-up.
• Take and process room service orders accurately; use sales dialogue to promote menu items.
• Operate the Room Service POS system and understand payment procedures.
• Prepare and manage wake-up call requests; ensure accuracy and proper handling.
• Handle mail, messages, and TTY/TDD calls per outlined procedures.
• Attend scheduled department meetings and complete Service Excellence training.
Qualifications:
• Prior hospitality or front office experience preferred.
• Strong communication and customer service skills.
• Ability to multitask and remain calm during high-volume periods.
• Knowledge of hotel reservations, credit policies, and emergency procedures.
• Familiarity with culinary terminology and beverage service standards a plus.
• Flexible schedule availability, including nights, weekends, and holidays.
Benefits (Full-Time Associates Only):
• Competitive wages
• Medical, dental, and vision insurance
• Life insurance and short/long-term disability options
• 401(k) program with company match
• Tuition assistance
• Discounted room rates at Concord-managed hotels
• Training, development, and career advancement opportunities
Why Join Concord?
Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our "Associate First" culture supports and inspires personal development both within the workplace and beyond.
We value work-life balance, diversity, and a commitment to providing the best customer service and quality accommodations in every market we serve. Built on five cornerstones-Quality, Integrity, Community, Profitability, and FUN!-our associates proudly cheer:
"We Are Concord!"
We support diversity and inclusion through our mission to be a Great Place to Work for All.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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