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As of Jun 4, 2026, the average hourly pay for susan in the United States is $19.58, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $22.60 per hour, depending on experience, location, and employer.

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'Susan' is not a recognized job title in the workforce. It may refer to a person's name or could be a typographical error. If you intended to ask about a specific career or profession, please provide the correct job title for more accurate information.

What is the difference between Susan vs Customer Service Representative?

AspectSusanCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require specific certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice settings, retail stores, call centersCall centers, retail stores, online support platforms
Industry UsageUsed across various industries including retail, healthcare, and financePrimarily in retail, telecommunications, and service industries
Common Search & ComparisonOften compared based on communication skills and problem-solving abilitiesCompared based on patience, communication skills, and product knowledge

While both Susan and Customer Service Representatives work in customer-facing roles, Susan may refer to a specific individual or a role within a company, whereas Customer Service Representative is a common job title across industries. The roles share similar credentials and work environments, making them closely related in the customer support field.

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Susan jobs near you
Infographic showing various Susan job openings in the United States as of May 2026, with employment types broken down into 2% As Needed, 75% Full Time, 22% Part Time, and 1% Temporary. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $40,733 per year, or $19.6 per hour.
Manager, Programs, United States - Austin, TX

Manager, Programs, United States - Austin, TX

The Michael & Susan Dell Foundation

Austin, TX • On-site

Full-time

Posted 18 days ago

Job description

The Michael & Susan Dell Foundation
The Michael & Susan Dell Foundation (www.dell.org) builds pathways that change lives for families around the world. With offices in Austin, New Delhi, Cape Town, Nairobi, and Tel Aviv, the foundation supports programs that advance quality public education, promote children's health, and strengthen family economic stability. Since its inception, the foundation has committed over $3 billion to initiatives that expand opportunities and improve outcomes for families globally.
Current Opportunity: Manager, Programs, United States - Austin, TX
Are you passionate about making a real impact in health and economic outcomes?
The Michael & Susan Dell Foundation is seeking a dynamic Manager, Programs, US to join our team onsite in Austin, Texas. This role is designed for a strategic, analytical, and purpose-driven leader who thrives on solving complex challenges and enabling change at scale. This person will be instrumental in driving measurable results and applying innovative solutions to improve health and economic outcomes for individuals and families, particularly those from under-resourced communities. We're especially interested in candidates who have driven measurable results in complex environments and now want to apply those skills critical social challenges.
About the Role
You will act as a strategic operator and cross-functional partner, identifying and scaling innovative models in health and healthcare workforce while contributing to broader U.S. portfolios such as economic stability and supporting our health efforts in east Africa. This is not a back-office role-you'll be on the front lines working with mission-aligned partners to co-create and implement solutions that have the potential to shift family trajectories at scale and influence policy and systems priorities. Our team values rigorous thinking, data-driven decision-making, and delivering meaningful outcomes. We're looking for someone with a builder's mindset, who brings strong strategic intuition and thrives in ambiguous, high-stakes environments.
What You'll Do
Drive Strategic Program Development
  • Identify, assess, and shape opportunities for grants and investments aligned to the foundation's strategy.
  • Co-create scalable solutions with partners to deliver measurable outcomes and reallocate public and private capital more effectively.
  • Serve as a strategic partner to grantees and stakeholders, drawing insights from other sectors (e.g., finance, tech, education) to unlock innovation in health.
  • Stay informed about market trends and sector developments, anticipating opportunities and identifying them early. By staying ahead of the curve, you can proactively identify potential opportunities for innovation and collaboration, ensuring the foundation remains at the forefront of addressing health challenges.

Lead Project and Portfolio Execution
  • Manage end-to-end project implementation with a relentless focus on outcomes and sustainability.
  • Actively support grantees and investees in scaling successful models, with an eye toward developing financial sustainability beyond philanthropy.
  • Translate strategy into execution with precision-ensuring goals, milestones, and KPIs are met across complex engagements.

Own Strategic Partnerships
  • Build and maintain high-trust, results-oriented relationships with diverse stakeholders -from district leaders and social entrepreneurs to data scientists and funders.
  • Surface opportunities for course correction and adaptive management through consistent feedback loops, rigorous analysis, and transparent communication.

Evaluate and Optimize the Portfolio
  • Partner with the Insights & Impact team to use data, evidence, and evaluation to assess impact. Leverage these insights to support grantees in optimizing their models, make investment decisions, and sunset underperforming initiatives.
  • Synthesize lessons learned across the portfolio and share insights internally and externally to influence broader change.

Represent and Influence
  • Partner with the Communications team to elevate high-impact work and amplify learning.
  • Represent the foundation at conferences, working groups, and partner engagements as a credible, mission-aligned thought leader.

Who You Are
  • Experienced Strategist: 10+ years of experience leading high-stakes, integrated health projects-ideally in management consulting, public private partnerships, or start-ups-with a demonstrated ability to drive results amid complexity.
  • Analytical Problem Solver: You think in frameworks, see connections others miss, use data to make decisions, and communicate insights and recommendations clearly and succinctly.
  • Mission-Driven Builder: You're motivated by impact, undeterred by ambiguity, and energized by the opportunity to tackle hard problems with curiosity, creativity, and humility.
  • Cross-Sector Operator: You understand how to navigate different systems-public, private, nonprofit-and can translate insight into action across them.
  • Collaborative Leader: You influence without authority, manage up and across, and bring people together to move work forward.
  • Bridge Builder: You have experience building or working with organizations that bridge both frontline execution and systems-level change, accelerating proven solutions across multiple communities.

Key Skills and Traits
  • Strategic thinking and conceptual rigor
  • Detail-oriented project execution
  • Strong communication and synthesis skills
  • High comfort with data, Excel, and technology tools (including AI)
  • Strong relationship-building instincts and abilities
  • Bias toward action with humility and empathy

Travel Requirement
  • Up to 30% domestic travel

Why This Role? Join a team that operates with urgency and optimism to drive real change. Our Health portfolio reaches millions of individuals, and we're looking for someone who brings both precision and purpose to scaling what works. If you're ready to bring your multi-sector experience into a mission-driven environment and help reimagine what's possible in health transformation-we'd love to meet you.

Apply