Service Technician Job Family - Service Operations This family is dedicated to delivering excellence in all safety servicing activity for the full range of Survitec safety solutions, through the ...
Service Technician Job Family - Service Operations This family is dedicated to delivering excellence in all safety servicing activity for the full range of Survitec safety solutions, through the ...
Survitec Group information
What is the difference between Survitec Group vs Marine Technician?
| Aspect | Survitec Group | Marine Technician |
|---|---|---|
| Certifications | STCW, Marine Safety Certifications | STCW, Marine Safety Certifications |
| Work Environment | Manufacturing, safety equipment, maritime industry | Shipyards, maritime vessels, maintenance |
| Employer & Industry Usage | Marine safety equipment manufacturer, maritime sector | Ship operators, maintenance companies, maritime industry |
Survitec Group is a global manufacturer of safety and survival equipment for the maritime, aerospace, and defense sectors, focusing on manufacturing and safety solutions. Marine Technicians, on the other hand, are skilled professionals responsible for maintaining and repairing maritime equipment and vessels. While both roles require similar certifications and work in maritime environments, Survitec Group employees typically work in manufacturing and safety product development, whereas Marine Technicians are hands-on maintenance specialists on ships or in shipyards.
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Safety Service Technician
Miami, FL
Survitec Group Limited
Full-time
Re-posted 19 days ago
Job description
Service Technician
Job Family - Service Operations
This family is dedicated to delivering excellence in all safety servicing activity for the full range of Survitec safety solutions, through the relentless pursuit of improvement to process, systems, data, standardisation of work and continuous improvement practices
Job Summary
This role installs, maintains or repairs Survitec products across one or more product categories, focusing on delivering Survitec standard work to maintain and uphold right first time and operational efficiency. Success requires completion of technical product training and the demonstration of applying that learning through competence assessment
Duties and responsibilities
Delivers servicing installation, maintenance and repair activity to quality and safety standards and according to standard work routines, focusing on delivering key performance metrics
Actively seeks opportunity to drive controlled continuous improvement, identifying and communication process improvement opportunities, so they can be considered for implementation across the whole service footprint
Represents Survitec professionally during customer interactions and uses extensive product knowledge to understand and answer technical questions regarding service requirements
Help specialists set up and test new products or processes; installs complex systems according to training and competence level, seeking guidance and support where needed
Carries out preventive maintenance inspections, identifying and diagnosing any requirement for equipment and systems emergency repairs
Develops knowledge and understanding of Survitec policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtains authorisation from a supervisor or manager for any exceptions from mandatory procedure
Works with Service Operations Manager to devise own monthly schedule, ensuring appropriate operational manpower
Follows Survitec Health, Safety and Environment policies, procedures and mandatory instructions; identifies and mitigates risks to safeguard the environment and the wellbeing of self and others
Develops own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; works towards competence in multiple product lines, to become part of a flexible service operations workforce
Develops and maintains an understanding of relevant technology, external regulation and industry best practices through ongoing education and reading specialist materials
Follows stores requisition processes to maintain accurate stock levels and records
HKF success profile SSTech FINAL 05_21
Works with business improvement colleagues to implement standard toolkit and uses experience and work knowledge to contribute to problem solving for process variance, identifying root cause and appropriate corrective actions
Creates an environment where everyone in the team can live the Survitec Values
Creates an environment where our people feel valued, appreciated and free to be who they are at work
Understands, upholds and contributes to creating a safety-first culture within Survitec. Ensures a safe and healthy working environment
Skills
Holds self and others accountable to meet commitments
Builds strong customer relationships and delivers customer-centric solutions
Develops and delivers communications that convey a clear understanding of the unique needs of different audiences
Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
Makes good and timely decisions that keep the organization moving forward
Plans and prioritises work to meet commitments aligned with Survitec goals
Consistently achieves results, even under tough circumstances
Knows the most effective and efficient processes to get things done, with a focus on continuous improvement