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Job Title: Surveillance Operator

Location: El Cortez, Downtown Las Vegas

Job Type: Full-Time (In-Person)

Pay: $18.00 - $20.00 per hour (DOE)

About El Cortez:

Located in the heart of the Fremont East Entertainment District, El Cortez has been a staple of Downtown Las Vegas since 1941. As the first major resort in the area and a proud member of the National Register of Historic Places, El Cortez blends its rich history with a modern approach to hospitality. As a family-owned business, we focus on providing a supportive, inclusive environment where employees can grow and thrive. We value diversity and are committed to offering excellent service to our guests. Join us and be part of a team that’s dedicated to delivering a unique and memorable experience for both our guests and employees.

Job Summary:

The Surveillance Operator is responsible for monitoring all activities across the property to protect assets, guests, and team members. This role involves observing both gaming and non-gaming areas, identifying potential threats, and ensuring safety standards are met. The Surveillance Operator will utilize CCTV equipment to document and report any incidents or suspicious activities.

Key Responsibilities:

• Monitor Casino Activity: Observe the casino for illegal activities, procedural violations, or any behaviors detrimental to operations, using surveillance cameras.
• Protect Assets: Monitor employee and customer activities to safeguard company assets.
• Incident Investigation: Assist in investigations by reviewing video footage and collaborating with Security, HR, and Compliance teams. Export footage and complete incident reports as needed.
• Documentation: Maintain accurate logs, documenting incidents, observations, and phone call activities in the Daily Shift Report.
• Report Violations: Immediately report policy or regulatory violations, equipment malfunctions, and other concerns to the Surveillance Supervisor/Manager.
• Professionalism & Safety: Maintain a professional appearance, keep work areas clean, and ensure safety standards are met at all times.
• Adherence to Policies: Follow all department, safety, and timekeeping policies, as well

Qualifications:

• Age Requirement: Must be at least 21 years old, in compliance with gaming industry regulations.
• Drug Testing: Successful completion of both pre-employment hair and urine drug tests to ensure a safe and professional work environment.
• Background Check: Must pass a comprehensive criminal background check and be eligible for Gaming Control registration.
• Surveillance Skills: Ability to work in a controlled, confined surveillance area while simultaneously monitoring multiple video feeds across various areas of the property.
• Gaming Knowledge: Basic understanding of casino table games, including the rules and general gameplay of games like blackjack and CRAPS. Willingness to learn and grow in knowledge of the casino gaming environment.
• Availability: Must have full availability to work across all shifts (Day, Swing, and Grave) and be flexible to work weekends and holidays as required by the operational needs of the casino.

Preferred Qualifications:

• Surveillance Experience: Previous experience in surveillance, security, or loss prevention, with a proven ability to detect and report suspicious or illegal activities.
• Technical Proficiency: Familiarity with surveillance systems, including CCTV, DVR, and digital recording equipment, to operate and troubleshoot systems effectively.
• Multitasking Skills: Strong ability to multitask, maintain focus, and prioritize tasks while monitoring multiple camera feeds and managing incident reporting.
• Software Knowledge: Proficiency in Microsoft Office Suite (Word, Excel) for creating incident reports, tracking data, and maintaining logs.

Disclaimer:

Disclaimer: This is not actually to include every duty or responsibility of the job nor is it intended to be an all-inclusive list of the skills and abilities required to do this job. Nor is this an exhaustive list of requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, workload, rush jobs, or technical developments).

Physical Requirements: Duties for this position require moderate physical exertion, such as sitting for long periods, monitoring CCTV, and being in front of a computer screen for an entire shift. This also includes the use of close vision, color/depth perception, hearing sounds, and communicating with other departments via phone and email. Safety precautions must always be used to avoid injury to oneself and others.

Job Type: Full-time

Benefits:

• Health, Vision, and Dental Insurance
• 401(k) with Matching (3%)
• Free Employee Parking (one of the few downtown properties offering this benefit)
• Free Employee Dining with Rotating Meals Daily
• Life Insurance
• On-the-Job Training
• Opportunities for Growth & Promotion Transfer