Surveillance Coordinator Jobs in Bothell, WA (NOW HIRING)

Kline Galland Hospice is seeking an organized, detail-oriented, and compassionate Hospice Team Coordinator to support our interdisciplinary hospice team. This is a non-clinical administrative role that plays a key part in ensuring smooth daily operations, regulatory compliance, quality initiatives, and coordinated patient care delivery.

If you thrive in a fast-paced healthcare environment, enjoy problem-solving, and take pride in keeping processes organized and efficient, we'd love to hear from you.

The Hospice Team Coordinator provides administrative, operational, quality, and compliance support to hospice leadership and team members. This role assists with scheduling coordination, onboarding activities, reporting, documentation management, quality improvement initiatives, and regulatory compliance monitoring.

The Coordinator maintains key tracking systems, supports workflow efficiency, facilitates communication across the hospice program, and serves as a backup resource for Intake and selected Office Manager responsibilities to help ensure continuity of operations.

• Provide day-to-day administrative support to hospice leadership and team members.
• Maintain operational tracking systems, reports, departmental resources, and shared tools.
• Prepare hospice invoices and support billing-related administrative functions.
• Provide backup support for payroll-related processes.
• Assist with special projects and workflow coordination.

• Assist with scheduling visit requests across hospice disciplines.
• Coordinate and communicate daily schedule changes.
• Support care coordination activities to ensure efficient service delivery.
• Collaborate with team members to resolve scheduling and workflow concerns.

• Prepare clinical bags, forms, and orientation materials for new employees.
• Coordinate orientation schedules in partnership with hospice leadership.
• Initiate technology access requests and onboarding processes.
• Track onboarding requirements, including TB compliance.
• Assist with onboarding logistics and scheduling.

• Create hospice aide and comfort therapy assignments and service orders as directed.
• Maintain hospice aide and comfort therapy census tracking.
• Follow up regarding hospice aide care plans and required documentation.
• Conduct care plan audits and support corrective actions.
• Monitor visit-order compliance and MatrixCare task completion.
• Track recertification documentation, medication audits, and IDT signatures.
• Assist with documentation accuracy and operational workflow support.

• Complete HOPE tool audits and submissions.
• Support QAPI activities, data collection, tracking, and follow-up.
• Assist with CAHPS processes, caregiver information collection, and feedback tracking.
• Support infection surveillance and end-of-life reporting activities.
• Track unmet needs reporting and extended respite reporting.
• Ensure compliance with HIPAA and organizational policies.

• Generate and maintain reports including:
  • Interdisciplinary team caseload reports
  • Hospice aide caseload reports
  • Monthly triage reports
  • Tuck-in reports
  • Visit-help tracking reports
• Create weekly IDT lists and supporting documentation.
• Manage discharge, census, and active patient reports.
• Update Bellevue Healthcare discharge tracking.
• Audit billing summary reports for accuracy.

Provide backup assistance with:

• Payroll administration
• Relias training tracking
• TB compliance tracking
• Performance evaluation tracking
• Non-clinical QAPI activities

• Support effective communication among hospice team members and departments.
• Coordinate and prepare materials for IDT meetings.
• Distribute reports and care coordination communications.
• Provide timely follow-up on operational and administrative needs.

Position Qualifications

• High school diploma or equivalent required; additional healthcare or administrative education preferred.
• Experience in hospice, home health, healthcare administration, or a related setting preferred.
• Strong organizational, time management, and multitasking skills.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office applications and electronic medical record systems (e.g., MatrixCare).
• Ability to prioritize competing responsibilities and meet deadlines in a fast-paced environment.

Skills Required

• Strong attention to detail and accuracy.
• Effective communication and interpersonal skills.
• Strong organizational and follow-through abilities.
• Ability to work independently while supporting interdisciplinary team workflows.
• Ability to identify issues, prioritize concerns, and escalate appropriately.
• Strong critical thinking and problem-solving skills, including the ability to analyze information, identify workflow barriers, and support timely resolution of operational and compliance-related issues.
• Ability to manage multiple priorities while maintaining accuracy and confidentiality.

Working Conditions

• Office-based position.
• Frequent computer use and administrative coordination activities.
• Regular communication with staff, providers, referral sources, patients, families, and external partners.

Role Clarification

This is a non-clinical position and does not provide direct patient care. The Hospice Team Coordinator supports the hospice program through:

• Administrative and operational coordination
• Intake and Office Manager back-up support
• Documentation and compliance monitoring
• Quality tracking and reporting
• Interdisciplinary team and workflow support

This role contributes to the organization, consistency, and regulatory compliance of hospice services while supporting timely, compassionate care delivery.

Why Join Kline Galland?

We offer one of the most comprehensive benefit packages in the industry, including:

• Competitive compensation  
• Eligibility for the Public Service Loan Forgiveness (PSLF) Program providing relief on your Student loans!
• Comprehensive Medical, dental, and vision insurance
• Generous paid time off (PTO)
• 403(b) retirement plan with employer contribution
• Employee assistance program (EAP)
• Supportive team environment
• Opportunities for professional growth and development