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Support Worker Jobs in Springfield, MA (NOW HIRING)

18 Degrees

Family Support Worker

West Springfield, MA · On-site

$22.02/hr

This full-time position at our West Springfield location is for a Family Support Worker providing home visits for families in Hampden, Hampshire and Franklin Counties who have been referred by the ...

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$17

$24

How much do support worker jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for support worker in Springfield, MA is $17.23, according to ZipRecruiter salary data. Most workers in this role earn between $15.10 and $19.66 per hour, depending on experience, location, and employer.

What is a support worker?

Support Workers are professionals who assist individuals with physical, mental, or social challenges to live independently and improve their quality of life. They often work with people who have disabilities, mental health conditions, or are elderly, providing help with daily activities, personal care, and emotional support. Support Workers may work in clients' homes, care facilities, or community settings, and their duties can vary depending on the needs of those they support. Their goal is to empower clients to achieve their personal goals and participate fully in society.

What are some common challenges support workers face when assisting clients with diverse needs?

Support Workers often encounter challenges such as balancing the varying needs of multiple clients, managing emotional or behavioral difficulties, and maintaining professional boundaries. Adapting support strategies to suit each individual's unique circumstances requires patience, flexibility, and strong communication skills. Additionally, collaborating effectively with families, healthcare professionals, and other team members is essential to ensure comprehensive care and positive outcomes for clients.

What are the key skills and qualifications needed to thrive as a support worker, and why are they important?

To thrive as a Support Worker, you need a foundational understanding of care principles, safeguarding, and often a relevant qualification such as a Level 2 or 3 Diploma in Health and Social Care. Familiarity with care planning systems, risk assessment tools, and basic first aid or medication administration certifications is typically required. Compassion, patience, and strong interpersonal skills help build trust and rapport with clients facing various challenges. These skills are crucial for delivering safe, person-centered support that enhances clients' well-being and independence.
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What cities near Springfield, MA are hiring for Support Worker jobs?

Cities near Springfield, MA with the most Support Worker job openings:

Support Worker jobs near you
Infographic showing various Support Worker job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 22% Part Time, and 6% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $35,796 per year, or $17.2 per hour.

Family Support Worker

West Springfield, MA • On-site

18 Degrees
Individual, Family and Community Social Assistance • 51 - 200 employees
Learn more about 18 Degreesexternal

$22.02/hr

Other

Re-posted 6 days ago

Job description

18 Degrees is where new beginnings come to light for children and families – and could be where your new career does the same! At 18 Degrees, we cultivate teams and leaders to embrace the principles of diversity, equity and inclusiveness to support the needs of our community.

This full-time position at our West Springfield location is for a Family Support Worker providing home
visits for families in Hampden, Hampshire and Franklin Counties who have been referred by the
Department of Children and Families. This position also includes facilitating Family Time Supervised
Visitation referred by the Department of Children and Families, Family and Probate Court, and Post
Adoption.

To be a good fit for this position you have:

  • A knowledge of strengths-based engagement with at-risk children and families. You’re able to
    support families in identifying their goals & strengths, track and document progress; coordinate needed services; provide warm referrals, individualized support advocacy
  • Good skills in collaboration and communication
  • Solid understanding of community-based resources
  • Experience working with Transitional- Aged Youth
  • The ability to build trusting relationships while maintaining appropriate boundaries
  • Dependable transportation
  • Excellent organizational skills and good writing/computer skills

Qualifications:

  • Bachelor’s degree preferred or 5 years of relevant experience
  • Must be available to work an occasional evening or Saturday
  • Multicultural/multilingual candidates encouraged to apply
  • Successful candidate will have EOHHS CORI, National SORI, Driving Record Authorization and DCF Background Check run

Send cover letter and resume to Attn: Human Resources, 18 Degrees, Inc., 480 West Street, Pittsfield, MA 01201 or apply online. AA/EOE

Apply