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Support Services Jobs in Wisconsin (NOW HIRING)

Lutheran Social Services

Support Professional

Waukesha, WI · On-site

$15 - $18.25/hr

Lutheran Social Services (LSS) is a private, non-profit, human service agency providing a variety ... Description Adult Residential Support Professional - Aspen Center (2nd Shift) Lutheran Social ...

Lutheran Social Services

Support Professional

Appleton, WI · On-site

$14.25 - $17.25/hr

Lutheran Social Services (LSS) is a private, non-profit, human service agency providing a variety ... Description Adult Residential Support Professional - 3rd Shift Location: Grandstone/Eastwood ...

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$18

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How much do support services jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for support services in Wisconsin is $18.77, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $20.62 per hour, depending on experience, location, and employer.

What are support services?

Support services refer to a range of roles and functions that provide assistance to ensure the smooth operation of an organization. These services can include administrative support, IT helpdesk, facilities management, customer service, and other roles that help employees and customers with their needs. The main goal of support services is to enable the core business to function efficiently by handling essential tasks and resolving issues as they arise. Support staff are often the first point of contact for troubleshooting problems or providing information, making their role crucial to organizational success.

What are the key skills and qualifications needed to thrive in support services?

To excel in Support Services, you typically need strong organizational skills, attention to detail, and a basic understanding of office procedures, often supported by a high school diploma or relevant experience. Familiarity with office software suites, ticketing systems, or facility management tools is commonly required. Excellent communication, adaptability, and a service-oriented attitude are crucial soft skills for this role. These competencies ensure efficient service delivery, quick problem resolution, and a positive experience for both internal and external customers.

What are some typical challenges faced by support services professionals, and how can they effectively handle them?

Support Services professionals often face challenges such as managing a high volume of service requests, addressing diverse client needs, and maintaining clear communication across departments. To handle these effectively, it's important to prioritize tasks, utilize ticketing systems for tracking issues, and develop strong interpersonal skills. Collaborating closely with IT, HR, or facilities teams can also help resolve problems more efficiently and ensure a seamless support experience for end-users.

What is the difference between Support Services vs Customer Support?

AspectSupport ServicesCustomer Support
CredentialsVaries; often includes certifications in technical or service fieldsTypically requires communication or customer service training
Work EnvironmentOffice, call centers, on-site supportCall centers, online chat, in-person
Employer & Industry UsageBusinesses providing technical, IT, or service supportRetail, tech companies, service industries
Search & Comparison IntentUnderstanding scope of support roles, technical assistanceAssisting customers, resolving inquiries

Support Services generally encompass a broader range of technical or operational assistance, often involving specialized skills and certifications. Customer Support focuses on addressing customer inquiries and resolving issues related to products or services. While overlapping, Support Services may include technical support, maintenance, or field support, whereas Customer Support emphasizes customer interaction and satisfaction.

What are careers in support services?

Careers in support services involve providing assistance to customers, clients, or internal teams through roles such as help desk technician, customer support representative, or technical support specialist. These roles typically require strong communication skills, problem-solving abilities, and familiarity with support tools like ticketing systems or remote access software.

What does a support services worker do?

A support services worker provides assistance to individuals or organizations by addressing their needs, offering guidance, and coordinating resources. They often work in settings such as healthcare, social services, or customer support, utilizing communication and problem-solving skills to ensure effective service delivery.

What are the most commonly searched types of Support Services jobs in Wisconsin?

The most popular types of Support Services jobs in Wisconsin are:

What cities in Wisconsin are hiring for Support Services jobs?

Cities in Wisconsin with the most Support Services job openings:

Support Services jobs near you
Infographic showing various Support Services job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $39,033 per year, or $18.8 per hour.

Supervisor of Winnebago County Safety Services and Youth Support Services

Professional Services Group

Oshkosh, WI

$58K - $60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Professional Services Group is now hiring for the position of Supervisor to lead the In-Home Safety Services (IHSS) and Youth Support Services (YSS) teams!

Professional Services Group (PSG) is a dynamic community-based organization dedicated to helping families reach their full potential through innovative programming that is responsive to diverse communities. Apply today to join us in our mission of empowering youth and families!

JOB SUMMARY:

The In-Home Safety Services program works with families referred to our services by the Winnebago County Human Services Department to maintain safety in homes where children are at-risk for removal or are in the process of reunification. Staff within these programs emphasize helping families develop systems of support and resources to promote safety and stability, and enhance the parent-child relationship.

The Youth Support Services program is a multi-faceted initiative that serves at-risk youth and their families. Youth Support Specialists work closely with the Winnebago County Youth Justice Social Workers to assess the various needs of clients, including: mental health concerns, emotional regulation, social skills, education, and truancy prevention.

As the Supervisor, it will be your responsibility to direct and monitor all aspects of the IHSS and YSS programs.

KEY RESPONSIBILITIES OF THE SUPERVISOR:

  • Hire, train, and manage program staff.
  • Carry out objectives set by management.
  • Monitor and be accountable for program budgets.
  • Set and monitor employee caseloads.
  • Maintain a light caseload as an IHSS and YSS Worker.
  • Prepare required reports and all other program documentation accurately and on time.
  • Review staff case notes, safety assessments, and safety plans.
  • Ensure quality assurance through file reviews.
  • Conduct weekly staffing.
  • Act as a resource for workers in emergency and crisis situations.
  • Safely transport clients as needed.

LOCATION: Oshkosh, WI. Some local travel may be required to meet with clients and staff at client homes or other community spaces, with mileage reimbursement. Some flexibility for hybrid work scheduling, dependent on programming needs.

SCHEDULE: Monday-Friday 8:00am-5:00pm, with occasional evening and/or weekend hours required to support staff working evening/weekend shifts.

SALARY: $58,000-60,000 annually

WHY WORK WITH PSG/CIP?

  • Be part of a passionate team dedicated to making a difference in the community!
  • Mileage Reimbursement
  • Work culture that values not only the health and well-being of the clients we serve, but also our staff
  • Opportunities for advancement and professional development
  • Competitive benefits package, including: paid time off and paid company holidays; health, vision, dental, and life insurance; short- and long-term disability insurance; 401k and profit sharing; pet insurance; and Employee Assistance Program (EAP)
    • One of our medical insurance plan options with employee-only coverage is offered with no monthly premium!

REQUIREMENTS:

  • Must possess a valid Driver's License, personal automobile insurance, and reliable transportation on a daily basis.
  • Bachelor's Degree in Social Work, Psychology, Criminal Justice, or related is required.
  • Must have a minimum of two years' experience working with at-risk youth and families.
  • Prior supervisory/management experience is preferred.

Equal Employment Opportunity/M/F/disability/protected veteran status

Apply