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Support Services Jobs in Wisconsin (NOW HIRING)

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How much do support services jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for support services in Wisconsin is $18.77, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $20.62 per hour, depending on experience, location, and employer.

What are support services?

Support services refer to a range of roles and functions that provide assistance to ensure the smooth operation of an organization. These services can include administrative support, IT helpdesk, facilities management, customer service, and other roles that help employees and customers with their needs. The main goal of support services is to enable the core business to function efficiently by handling essential tasks and resolving issues as they arise. Support staff are often the first point of contact for troubleshooting problems or providing information, making their role crucial to organizational success.

What are the key skills and qualifications needed to thrive in support services?

To excel in Support Services, you typically need strong organizational skills, attention to detail, and a basic understanding of office procedures, often supported by a high school diploma or relevant experience. Familiarity with office software suites, ticketing systems, or facility management tools is commonly required. Excellent communication, adaptability, and a service-oriented attitude are crucial soft skills for this role. These competencies ensure efficient service delivery, quick problem resolution, and a positive experience for both internal and external customers.

What are some typical challenges faced by support services professionals, and how can they effectively handle them?

Support Services professionals often face challenges such as managing a high volume of service requests, addressing diverse client needs, and maintaining clear communication across departments. To handle these effectively, it's important to prioritize tasks, utilize ticketing systems for tracking issues, and develop strong interpersonal skills. Collaborating closely with IT, HR, or facilities teams can also help resolve problems more efficiently and ensure a seamless support experience for end-users.

What is the difference between Support Services vs Customer Support?

AspectSupport ServicesCustomer Support
CredentialsVaries; often includes certifications in technical or service fieldsTypically requires communication or customer service training
Work EnvironmentOffice, call centers, on-site supportCall centers, online chat, in-person
Employer & Industry UsageBusinesses providing technical, IT, or service supportRetail, tech companies, service industries
Search & Comparison IntentUnderstanding scope of support roles, technical assistanceAssisting customers, resolving inquiries

Support Services generally encompass a broader range of technical or operational assistance, often involving specialized skills and certifications. Customer Support focuses on addressing customer inquiries and resolving issues related to products or services. While overlapping, Support Services may include technical support, maintenance, or field support, whereas Customer Support emphasizes customer interaction and satisfaction.

What are careers in support services?

Careers in support services involve providing assistance to customers, clients, or internal teams through roles such as help desk technician, customer support representative, or technical support specialist. These roles typically require strong communication skills, problem-solving abilities, and familiarity with support tools like ticketing systems or remote access software.

What does a support services worker do?

A support services worker provides assistance to individuals or organizations by addressing their needs, offering guidance, and coordinating resources. They often work in settings such as healthcare, social services, or customer support, utilizing communication and problem-solving skills to ensure effective service delivery.

What are the most commonly searched types of Support Services jobs in Wisconsin?

The most popular types of Support Services jobs in Wisconsin are:

What cities in Wisconsin are hiring for Support Services jobs?

Cities in Wisconsin with the most Support Services job openings:

Support Services jobs near you
Infographic showing various Support Services job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $39,033 per year, or $18.8 per hour.

Service Support Specialist

MARS Solutions Group

Muskego, WI • On-site

Contractor

Re-posted 13 days ago

Job description

Job Description 

MARS Solutions Group is looking for an experienced Service Support Specialist located in Muskego, WI. Our client is an Automatic doors industry Leader looking for high-quality talent to make a difference. They are known to respect a traditional work week and often extend contracts for added job security and stability

Overview:

The Service Support Specialist serves as a primary point of contact for customers seeking technical assistance. This role is responsible for addressing product-related inquiries, troubleshooting issues, and supporting both internal teams and external stakeholders. The position involves resolving technical concerns, documenting interactions, and ensuring a high level of customer satisfaction.

Responsibilities

Respond to customer inquiries via phone, email, or other communication channels

Troubleshoot product-related issues and guide users through solutions

Document customer interactions and maintain accurate records in CRM systems

Collaborate with internal departments such as engineering, production, quality, and sales

Provide technical guidance to distributors, installers, and end users

Assist in developing and maintaining technical documentation, manuals, and bulletins

Support training initiatives for customers and partners

Identify recurring issues and communicate feedback for product or process improvements

Manage multiple priorities while maintaining quality and timeliness of service

Travel occasionally to customer or company sites as needed

Qualifications

Strong problem-solving and analytical skills

Effective written and verbal communication skills

Ability to explain technical concepts to a variety of audiences

Proficiency in Microsoft Office applications (Excel, Word) and general computer skills

Familiarity with CRM or ERP systems preferred

Mechanical and/or basic electrical knowledge preferred

Ability to work in a fast-paced environment and manage multiple tasks

Education and Experience

Associate degree, technical certification, or equivalent experience in a related field preferred

Experience in customer service or technical support preferred

Background in manufacturing, installation, or service environments is a plus

Working Conditions

This position is primarily office-based and requires extended periods of computer and phone use. Occasional exposure to industrial or manufacturing environments may occur. Limited travel may be required.

Additional Details:

Duration: Direct Hire

Location:  Muskego, WI 53150

Shift hours: Mon – Fri; 8 to 5

About MARS Solutions Group:

MARS Solutions Group provides a range of opportunities for meaningful work by understanding that employment fit is a combination of people, process, and technology. We leverage our experienced and compassionate team to bring humanity to matching you with the right advanced technology role, and stay connected with you to help you attain your professional goals.