Support Services Jobs in Michigan (NOW HIRING)

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Job Summary

The Engagement Support Services Specialist is responsible for completing tasks/projects including preparation of template-based documents. This position performs basic routine specified tasks at an entry to intermediate level with supervision. Position will work within a team responsible for a strong service culture that ensures delivery of accurate, timely repeatable and quality-driven service to multiple internal and external stakeholders. This is a seasonal position for busy season with a determined end date.

Position Responsibilities

• Providing support to internal Firm clients using a service mindset with a sense of urgency, while maintaining accuracy and having pride in your work.

• Routing and processing client requests; reviewing peer work and completion processes.

• Interacting with both in-office and remote staff, including domestic and international groups on various time zones.

• Effectively partnering with engagement teams to clarify inquiries, address needs, and set clear expectations related to task processing.

• Resolving problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved or complex problems.

• Assisting with specialized projects, including reporting and data research, deliverable formatting and editing, process design, and additional tasks as assigned.

• Maintaining an environment of continuous learning for yourself and others by completing all training related to client requests, supporting peers in their learning, and enhancing task training resources whenever possible while ensuring alignment with subject matter experts.

Qualifications

• 0-1 years customer service experience or equivalent coursework

• Knowledge of accounting (basic) is helpful

• Experience with Outlook, Excel, and Word

• Experience with Adobe Acrobat is helpful

• Must be able to remain in a stationary sitting position for at least 75% of the time.

• Must be able to lift at least 15 lbs- specific job duties may require additional lifting to move, transport, position and install equipment.

• Frequently positions self to bend and lift packages.

• Occasional moving & lifting of equipment; bending, lifting, climbing required to position self to maintain computers during engagements.

• Person in position needs to occasionally move about the inside of the office to access machinery, cabinets, etc.

• Person in position frequently communicates with individuals who have inquires. Must be able to exchange information in these situations.

• Ability to work in a high stress environment.

• Reliable transportation and valid driver's license are required including a clean driving record.

• Minimum levels of auto insurance coverage are required.

• Ability to travel locally, work overtime and weekends is required.

• Ability to travel overnight or internationally may be required.

• HS Diploma required

• Strong organization and prioritization skills

• Ability to use a variety of resources to learn new tasks

• Ability to proofread with strong attention to detail to ensure accuracy

• Ability to easily adapt to changes and challenges

• Ability to work in a fast-paced environment

• Capacity to work within a team environment and assist peers as needed

• Some overtime and weekend work required

This is a non-exempt position that could be on a part-time basis based on a candidate's flexibility. Expected schedule would be between 20 hours minimum or hours that exceed the standard 40-hour work week.

What makes us different?

On the surface, we're one of the nation's largest audit, tax, consulting, and wealth management firms. But dig a little deeper, and you'll see what makes us different: we're a relatively jerk-free firm (hey, nobody 's perfect) with a world-class culture, consistent recognition as one of Fortune Magazine's "100 Best Companies to Work For," and an endless array of opportunities.At Plante Moran, diversity, equity and inclusion means that all staff members have equitable and fair opportunities to succeed, in an inclusive environment, with their individual, unique identities. So,what are you waiting for? Apply now.

Plante Moran enjoys a "Workplace for Your Day" model which, simply put, means we strive for flexibility and balance while staying true to our principally in-person model. We believe that face-to-face interactions are paramount for individual and collective development, but also encourage individuals to work with their supervisor and team to determine their optimal working environment each day.

Plante Moran is committed to a diverse workplace.We strive to create a culture where each person feels accepted and valued. We believe that each person's ultimate potential begins with first acknowledging their inherent dignity. When we can recognize - and celebrate - our many human differences, we're able to create a workplace where all staff feel a sense of belonging and an opportunity to succeed. This allows us to attract and retain the best talent, serve clients through diverse thinking, and better represent and support the various communities in which we live and work.Plante Moran is an Equal Opportunity Employer.

Plante Moran maintains a drug-free workplace.

Interestedapplicantsmust submit their resume for consideration using our applicant tracking system. Due to the high volume of interest in our positions, only candidates selected for interviews will be contacted. Candidates must be legally authorized to work in the United States without sponsorship, with the exception of qualified candidates who are bilingual in either Japanese and English or Chinese and English. Unsolicited resumes from search firms or employment agencies, or similar, will not be paid a fee and become the property of Plante Moran.

The specific statements above are not intended to be all-inclusive.

For Colorado & Illinois Applicants:

We are pleased to offer eligible staff a robust benefits package. Eligibility and contribution requirements for some of these benefits vary based on the number of hours staff work per week. Highlights include health, dental, vision, disability and life insurance. These standard offerings are effective on the first of the month following your start date. In addition to this, eligible staff are able to take advantage of our Flexible Time Off and various pre-determined holidays as well as a 401(k) plan, flexible benefits plans, business-related travel expense, lodging and meal reimbursement for business-related use. A Pension plan is also available for eligible administrative and paraprofessional staff. A discretionary bonus plan is available for eligible staff. Plante Moran also offers Interns and Contractors the option to elect health insurance under our contingent staff medical plan as of the 1st of the month following 60 days of employment in addition to limited paid time sick time. Seasonal staff are not eligible for benefits.

Compensation is commensurate with technical skills and experience is provided in accordance with applicable state requirement. Compensation information posted is based on a position being located in the state of CO or IL. Please review theposition location for theapplicable geographic location.

Under Colorado's Job Application Fairness Act, you have the right to redact from any documents that you submit in connection with your application information that identifies your age, date of birth, or dates of attendance at or graduation from an educational institution. Should you wish to exercise your right to redact such information, please redact it prior to submitting documentation.

Colorado hourly rate range is as follows: $31.00 - $36.00
Illinois hourly rate range is as follows: $31.00 - $36.00