ZipRecruiter

Log In

1

Support Services Jobs in Michigan (NOW HIRING)

Daikin

Hearth Support Services Scheduler

Grand Rapids, MI · On-site

$16.25 - $21/hr

Position Summary The Customer Service Representative supports the Kitchen & Bath and Hearth divisions by providing exceptional customer service, processing customer orders, coordinating with internal ...

Daikin

Hearth Support Services Scheduler

Grand Rapids, MI · On-site

$16.25 - $21/hr

Position Summary The Customer Service Representative supports the Kitchen & Bath and Hearth divisions by providing exceptional customer service, processing customer orders, coordinating with internal ...

Daikin

Hearth Support Services Scheduler

Grand Rapids, MI · On-site

$16.25 - $21/hr

Position Summary The Customer Service Representative supports the Kitchen & Bath and Hearth divisions by providing exceptional customer service, processing customer orders, coordinating with internal ...

Elara Caring

Director Hospice Support Services

Jackson, MI · On-site

$100K - $120K/yr

This means you have countless ways to make a difference as a Director Hospice Support Services . Being a part of something this great starts by carrying out our mission every day through your true ...

Corewell Health

Support Services Technician

Zeeland, MI · On-site

$16 - $22/hr

Job Summary You can make a difference in patients' lives as a Support Services Technician with Corewell Health. Showcase your adaptability and versatility by working in multiple locations and ...

previous pagenext page

Showing results 21-40

All JobsSupport Services JobsSupport Services Jobs in Michigan

Support Services information

See Michigan salary details

$10

$16

$22

How much do support services jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for support services in Michigan is $16.20, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $17.79 per hour, depending on experience, location, and employer.

What are support services?

Support services refer to a range of roles and functions that provide assistance to ensure the smooth operation of an organization. These services can include administrative support, IT helpdesk, facilities management, customer service, and other roles that help employees and customers with their needs. The main goal of support services is to enable the core business to function efficiently by handling essential tasks and resolving issues as they arise. Support staff are often the first point of contact for troubleshooting problems or providing information, making their role crucial to organizational success.

What are the key skills and qualifications needed to thrive in support services?

To excel in Support Services, you typically need strong organizational skills, attention to detail, and a basic understanding of office procedures, often supported by a high school diploma or relevant experience. Familiarity with office software suites, ticketing systems, or facility management tools is commonly required. Excellent communication, adaptability, and a service-oriented attitude are crucial soft skills for this role. These competencies ensure efficient service delivery, quick problem resolution, and a positive experience for both internal and external customers.

What are some typical challenges faced by support services professionals, and how can they effectively handle them?

Support Services professionals often face challenges such as managing a high volume of service requests, addressing diverse client needs, and maintaining clear communication across departments. To handle these effectively, it's important to prioritize tasks, utilize ticketing systems for tracking issues, and develop strong interpersonal skills. Collaborating closely with IT, HR, or facilities teams can also help resolve problems more efficiently and ensure a seamless support experience for end-users.

What is the difference between Support Services vs Customer Support?

AspectSupport ServicesCustomer Support
CredentialsVaries; often includes certifications in technical or service fieldsTypically requires communication or customer service training
Work EnvironmentOffice, call centers, on-site supportCall centers, online chat, in-person
Employer & Industry UsageBusinesses providing technical, IT, or service supportRetail, tech companies, service industries
Search & Comparison IntentUnderstanding scope of support roles, technical assistanceAssisting customers, resolving inquiries

Support Services generally encompass a broader range of technical or operational assistance, often involving specialized skills and certifications. Customer Support focuses on addressing customer inquiries and resolving issues related to products or services. While overlapping, Support Services may include technical support, maintenance, or field support, whereas Customer Support emphasizes customer interaction and satisfaction.

What are careers in support services?

Careers in support services involve providing assistance to customers, clients, or internal teams through roles such as help desk technician, customer support representative, or technical support specialist. These roles typically require strong communication skills, problem-solving abilities, and familiarity with support tools like ticketing systems or remote access software.

What does a support services worker do?

A support services worker provides assistance to individuals or organizations by addressing their needs, offering guidance, and coordinating resources. They often work in settings such as healthcare, social services, or customer support, utilizing communication and problem-solving skills to ensure effective service delivery.

What are the most commonly searched types of Support Services jobs in Michigan?

The most popular types of Support Services jobs in Michigan are:

Support Services jobs near you
Infographic showing various Support Services job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $33,705 per year, or $16.2 per hour.

Hearth Support Services Scheduler

Grand Rapids, MI • On-site

Daikin
See more jobs at Daikinexternal

$16.25 - $21/hr

Full-time

Re-posted 15 days ago

Daikin rating

7.6

Company rating: 7.6 out of 10

Based on 127 frontline employees who took The Breakroom Quiz

251st of 499 rated machine equipment manufacturers

Job description

Position Summary
The Customer Service Representative supports the Kitchen & Bath and Hearth divisions by providing exceptional customer service, processing customer orders, coordinating with internal teams and vendors, and ensuring timely resolution of customer inquiries. This role serves as a key point of contact for customers, builders, contractors, and sales representatives while maintaining accurate documentation and supporting daily operational activities. The ideal candidate is highly organized, customer-focused, and able to manage multiple priorities in a fast-paced environment.
Key Responsibilities
Customer Service & Order Support
  • Provide outstanding customer service by responding to customer inquiries via phone and email.
  • Enter, process, and maintain customer orders accurately and efficiently.
  • Review orders for completeness and resolve discrepancies prior to processing.
  • Communicate order status, product availability, pricing, and lead times to customers and internal teams.
  • Coordinate with vendors, suppliers, and internal departments to ensure timely order fulfillment.
  • Build and maintain positive relationships with customers, contractors, builders, and sales representatives.

Order Management & Administrative Support
  • Process purchase orders, customer orders, and related documentation.
  • Maintain accurate customer records, files, and system documentation.
  • Assist with warranty claims, product returns, credits, and service-related requests.
  • Run reports and perform data entry to support department operations.
  • Monitor open orders and follow up to ensure timely completion.

Team & Operational Support
  • Collaborate with Sales, Purchasing, Warehouse, and Operations teams to resolve customer concerns.
  • Participate in team meetings and ongoing training to remain knowledgeable of products, systems, and processes.
  • Support additional administrative duties and special projects as assigned.
Qualifications
  • Minimum of one year of customer service or administrative experience preferred.
  • Strong verbal and written communication skills.
  • Excellent customer service and problem-solving abilities.
  • High attention to detail with strong organizational and time management skills.
  • Ability to prioritize multiple tasks in a fast-paced environment.
  • Proficient with Microsoft Office and the ability to quickly learn new systems.
  • Ability to work independently while contributing to a collaborative team environment.
Education
  • High School Diploma or GED required.
People Management
  • None
Physical Requirements / Work Environment
  • Ability to sit, stand, and walk throughout the workday.
  • Frequent use of computers, telephones, and other standard office equipment.
  • Occasional movement between office, showroom, and warehouse areas.
  • Ability to lift up to 25 pounds occasionally.

Williams Distributing Co. and Shoemaker Inc., part of Daikin Comfort Technologies North America, Inc., a leading wholesale distributor in Michigan, Ohio, and Indiana, specializing in HVAC equipment and residential products like Kitchen and Bath, Hearth, and Garage Doors. Our mission is to enhance living environments through quality products and services while working closely with dealers, builders, contractors, designers, and architects. Learn More About Williams Distributing
Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

What Daikin employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply