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Support Services Jobs in Michigan (NOW HIRING)

As the Service Support Specialist, you will work directly with customers and internal departments ... Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical ...

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Support Services information

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$10

$16

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How much do support services jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for support services in Michigan is $16.20, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $17.79 per hour, depending on experience, location, and employer.

What is the difference between Support Services vs Customer Support?

AspectSupport ServicesCustomer Support
CredentialsVaries; often includes certifications in technical or service fieldsTypically requires communication or customer service training
Work EnvironmentOffice, call centers, on-site supportCall centers, online chat, in-person
Employer & Industry UsageBusinesses providing technical, IT, or service supportRetail, tech companies, service industries
Search & Comparison IntentUnderstanding scope of support roles, technical assistanceAssisting customers, resolving inquiries

Support Services generally encompass a broader range of technical or operational assistance, often involving specialized skills and certifications. Customer Support focuses on addressing customer inquiries and resolving issues related to products or services. While overlapping, Support Services may include technical support, maintenance, or field support, whereas Customer Support emphasizes customer interaction and satisfaction.

What are support services?

Support services refer to a range of roles and functions that provide assistance to ensure the smooth operation of an organization. These services can include administrative support, IT helpdesk, facilities management, customer service, and other roles that help employees and customers with their needs. The main goal of support services is to enable the core business to function efficiently by handling essential tasks and resolving issues as they arise. Support staff are often the first point of contact for troubleshooting problems or providing information, making their role crucial to organizational success.

What does a support services worker do?

A support services worker provides assistance to individuals or organizations by addressing their needs, offering guidance, and coordinating resources. They often work in settings such as healthcare, social services, or customer support, utilizing communication and problem-solving skills to ensure effective service delivery.

What are the key skills and qualifications needed to thrive in support services?

To excel in Support Services, you typically need strong organizational skills, attention to detail, and a basic understanding of office procedures, often supported by a high school diploma or relevant experience. Familiarity with office software suites, ticketing systems, or facility management tools is commonly required. Excellent communication, adaptability, and a service-oriented attitude are crucial soft skills for this role. These competencies ensure efficient service delivery, quick problem resolution, and a positive experience for both internal and external customers.

What are careers in support services?

Careers in support services involve providing assistance to customers, clients, or internal teams through roles such as help desk technician, customer support representative, or technical support specialist. These roles typically require strong communication skills, problem-solving abilities, and familiarity with support tools like ticketing systems or remote access software.

What are some typical challenges faced by support services professionals, and how can they effectively handle them?

Support Services professionals often face challenges such as managing a high volume of service requests, addressing diverse client needs, and maintaining clear communication across departments. To handle these effectively, it's important to prioritize tasks, utilize ticketing systems for tracking issues, and develop strong interpersonal skills. Collaborating closely with IT, HR, or facilities teams can also help resolve problems more efficiently and ensure a seamless support experience for end-users.

What are the most commonly searched types of Support Services jobs in Michigan?

The most popular types of Support Services jobs in Michigan are:

Infographic showing various Support Services job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 1% Temporary, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $33,705 per year, or $16.2 per hour.

COORDINATOR / COMPLIANCE SUPPORT SERVICES

Central Michigan University

Mount Pleasant, MI • On-site

$19 - $24/hr

Full-time

Re-posted yesterday


Central Michigan University rating

7.1

Company rating: 7.1 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

409th of 618 rated colleges and universities


Job description

Position Information
Position Information
Posting Number
S-3920
Position Number
32220
Type of Recruitment
External
Position Title
COORDINATOR / COMPLIANCE SUPPORT SERVICES
Position Summary
The Coordinator of Compliance Support Services at CMU supports the university's state and federal compliance requirements in the delivery of educational activities. This includes researching relevant regulations, standards, and guidelines and being able to apply these requirements to university compliance activities. A strong sense of professional curiosity (being able to ask the right questions and searching for answers) and the desire to complete matters professionally and thoroughly will contribute to success in this position. The Coordinator will be expected to use high-level organizational and critical thinking skills to assist in accomplishing compliance matters such as state authorization, professional certification/licensure, military, and university accreditation. In addition, this role may assist in coordinating contracts, agreements, MOUs and MOAs that contribute to the delivery of education and education-related activities in Michigan and beyond.
Required Qualifications
Bachelors degree or (4) years equivalent combination of education and work experience.
One (1) year of professional/administrative work experience preferably related to compliance, regulatory, or contractual functions.
Demonstrated success in coordinating special projects under limited supervision.
Demonstrated ability to learn and effectively use university systems and software.
Strong proficiency in Microsoft Excel.
Effective interpersonal, verbal, and written communication skills.
Strong presentation and organizational skills.
Demonstrated ability to work successfully in a team environment.
Must present a positive, professional, and credible image.
Ability to work full-time from the designated on-site work location during standard 8am-5pm office hours.
Ability to perform the essential functions of the job.
Preferred Qualifications
Professional work experience in a legal or regulatory environment.
Demonstrated experience with, and knowledge of, state and federal regulatory environments.
Demonstrated experience with, and knowledge of, a non-traditional, higher education environment.
Knowledge of specific software and/or mainframe/systems skills including Excel, Access, Visio, SIS, SAP, FRS, and Document Imaging.
Duties & Responsibilities
Assists in the research of relevant regulations, standards, and guidelines and applying these requirements to university compliance activities. This will include anticipating broader impacts and proposing solutions and actions as appropriate.
Assists with preparation and maintenance of various reports related to university compliance items including but not limited to those pertaining to state authorization, professional licensure disclosures, new and changing academic programs, and scheduled reports on a monthly, quarterly, annual, and bi-annual basis.
Assists in the research, collection, and organization of data necessary to support compliance for educational program delivery, which may consist of licensure applications, state authorization documents, materials required to submit to regulatory bodies (i.e. university accrediting body, U.S. Department of Education, etc.) and other compliance-related documents.
Compiles and analyzes relevant data into digestible, easy-to-understand reports and spreadsheets.
Assists with military compliance through data collection, report-building/maintenance, and other support activities as needed.
Coordinates and conducts training for relevant staff and academic partners regarding applicable compliance requirements and initiatives.
Collaborates with key stakeholders to facilitate compliance and completion of requirements pursuant to established guidelines and practices.
Assists with professional certification/licensure matters in collaboration with academic partners, including appropriate documentation, to meet regulatory requirements.
Serves as first line of review to proofread accuracy of compliance documents before submission.
Assists in coordinating contracts, agreements, MOUs and MOAs that contribute to the delivery of education and education-related activities in Michigan and beyond.
Handles special projects and assignments as directed.
Performs other duties as assigned.
Supervision Exercised
None.
Message to Applicants
Central Michigan University is dedicated to fostering an environment that is reflective of the communities we serve. We are especially interested in highly qualified candidates who will advance and promote CMU's mission, vision, and leadership standards.
You must submit an on-line application in order to be considered as an applicant for this position.
Cover letters may be addressed to the Hiring Committee.
This position will remain open until filled. The university reserves the right to close the recruitment process once a sufficient applicant pool has been identified. For best consideration, please submit application materials by August 3, 2026.
Employee Group
Professional & Administrative -Hourly
Staff Pay Level
Pay Range
$19.00 - $24.00 per hour
Division
Academic Affairs
Department
Licensure / Regulatory Services & Human Capital
Position Status
Regular
Position End Date
Employment Status
Full-Time
FTE
1.0
Position Type
12 month
Weekly Work Schedule
Mon-Fri, 8:00 a.m. - 5:00 p.m. / weekends and evenings as needed
Location
Mount Pleasant, MI
About the Department
About CMU
Central Michigan University has a more than 125-year legacy of preparing students to become leaders and changemakers in their communities and in their personal and professional lives.
We serve nearly 15,500 students on our Mount Pleasant campus, in satellite locations around the state and throughout the country, and through flexible online programs. Many of our approximately 300 undergraduate, master's, specialist and doctoral programs in the arts, media, business, education, human services, health professions, liberal arts, social sciences, medicine, science and engineering are nationally ranked for excellence.
CMU leads the nation in leadership development programming through our Sarah R. Opperman Leadership Institute, and we are proud to be among only 5% of U.S. universities in the top two Carnegie research classifications. Our faculty work with graduate and undergraduate students in areas such as Great Lakes research, medical innovation, engineering technology and more.
Central is home to 17 men's and women's Division 1 sports including football, basketball, gymnastics, baseball, wrestling and more. Our student-athletes achieve great success in competition and in the classroom, capturing Mid-American Conference championships and maintaining an average cumulative GPA of 3.17.
CMU is located in Mount Pleasant, a community that blends the best of small-town living with big-city amenities. It's part of the culturally varied and vibrant Great Lakes Bay Region that also includes Saginaw, Bay City, Midland and the state's largest Native American community, centered on the Saginaw Chippewa Isabella Reservation in Mount Pleasant.
Area residents enjoy the mix of outdoor activities, cultural events, shopping and dining options, and family attractions. Other major Michigan destinations and attractions - Lansing, Grand Rapids, Detroit, Traverse City, wineries, beaches, golf and ski resorts, and many more - are within easy reach of the city's central location in Michigan's Lower Peninsula.
CMU employees enjoy access to a nationally recognized wellness program along with health care and benefits that exceed regional, state and national norms.
CMU Leadership Standards
Central Michigan University is a place where we value students and work for their success, where we act as family, and where employees are engaged, appreciated and have extraordinary opportunities to make a difference.
We intentionally maintain and strengthen the hallmark CMU culture that sets us apart from our peers by expecting CMU leaders and employees to model the following Leadership Standards and develop them within their teams.
Please review the Leadership Standards before applying for this position.
EEO Statement
CMU is an Equal Opportunity Employer and institution. CMU does not discriminate against persons based on age, color, disability, ethnicity, familial status, gender, gender expression, gender identity, genetic information, height, marital status, national origin, political persuasion, pregnancy, childbirth or related medical conditions, race, religion, sex, sex-based stereotypes, sexual orientation, transgender status, veteran status, or weight.
If you wish to see "Know Your Rights " posters, please click here.
CMU does not discriminate on the basis of sex in the education program or activity that it operates, including admission and employment, and is required by Title IX of the Education Amendments of 1972 not to discriminate in such a matter.
Inquiries about the application of Title IX can be made to CMU's Title IX Coordinator, the US Department of Education's Assistant Secretary, or both.
CMU's Title IX Coordinator can be reached at:
Phone: 989-774-3253
Office: 103 E. Preston St.
Bovee University Center, suite 306
Mount Pleasant, MI 48858
Email: titleix@cmich.edu
Posting Ends
Open Until Filled
Yes

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