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How much do support services coordinator jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for support services coordinator in the United States is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $26.20 per hour, depending on experience, location, and employer.

What does a support services coordinator do?

A Support Services Coordinator is responsible for organizing and overseeing various support services within an organization, such as administrative assistance, facilities management, or client support. They ensure that daily operations run smoothly by coordinating staff, managing schedules, and troubleshooting issues as they arise. Their role often involves communicating with different departments to address needs, implementing policies, and maintaining records. Ultimately, they help create an efficient and supportive environment for both employees and clients.

What are the key skills and qualifications needed to thrive as a support services coordinator, and why are they important?

To thrive as a Support Services Coordinator, you need strong organizational skills, attention to detail, and experience in administrative support, often coupled with a relevant associate's or bachelor’s degree. Familiarity with office management software, scheduling tools, and customer relationship management (CRM) systems is typically required. Excellent communication, problem-solving abilities, and adaptability are crucial soft skills that help in managing client needs and coordinating between teams. These skills ensure smooth operations, efficient service delivery, and high levels of client satisfaction.

How does a support services coordinator typically interact with other departments to ensure seamless service delivery?

A Support Services Coordinator regularly collaborates with departments such as human resources, facilities management, and IT to address staff needs and resolve service issues efficiently. This role often acts as a liaison, coordinating communication and ensuring that requests are handled promptly and effectively. Building strong relationships with colleagues in different departments is essential for anticipating challenges and delivering high-quality support. Open communication and organizational skills are key for success in this collaborative environment.

What is the difference between Support Services Coordinator vs Customer Service Representative?

AspectSupport Services CoordinatorCustomer Service Representative
CredentialsRelevant certifications (e.g., support certifications), experience in support rolesBasic customer service training, high school diploma or equivalent
Work EnvironmentOffice, support centers, healthcare or social service settingsCall centers, retail, online support
Employer & IndustryHealthcare, social services, nonprofit organizationsRetail, telecommunications, service industries
Search & Comparison IntentUnderstanding support roles, job requirements, career pathCustomer interaction, service skills, job opportunities

The Support Services Coordinator typically handles more specialized support functions within organizations like healthcare or social services, requiring relevant certifications and experience. Customer Service Representatives focus on direct customer interactions, often with basic training. While both roles involve support, the Coordinator role is more specialized and often involves coordination and case management, whereas the Representative primarily provides frontline customer assistance.

What cities are hiring for Support Services Coordinator jobs? Cities with the most Support Services Coordinator job openings:
What are the most commonly searched types of Support Services jobs? The most popular types of Support Services jobs are:
Who are the top companies hiring for Support Services Coordinator jobs? The top employers for Support Services Coordinator jobs are:
What states have the most Support Services Coordinator jobs? States with the most job openings for Support Services Coordinator jobs include:
Infographic showing various Support Services Coordinator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $47,983 per year, or $23.1 per hour.

Donation Support Services Coordinator (Weekends | 12pm-12am)

Network For Hope (NFH)

Cincinnati, OH • On-site

$20.50 - $26.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

At Network for Hope (NFH), we don't just talk about saving lives - we live it every day. As a Donation Support Services Coordinator (DSSC), you'll be on the front lines of hope and healing, helping ensure that the gift of organ, eye, and tissue donation reaches those who need it most.

This is more than just a job - it's a mission.

Full-Time Weekend Schedule

  • Training: Monday–Friday, 9:00am–5:00pm for approximately 3 weeks
  • Regular Schedule: Friday, Saturday, and Sunday, 12:00pm–12:00am

What You'll Do:

At Network for Hope (NFH), we are dedicated to maximizing donation outcomes and ensuring that all potential organ, tissue, and eye donors and their families are offered the opportunity to give the gift of life with care and compassion. As a Donation Support Services Coordinator, you'll be a key part of our 24/7 response team, serving as the first line of communication between hospitals, donor families, and clinical partners. You'll answer incoming calls from hospitals and healthcare partners, evaluate potential donor referrals, and help guide the donation process with precision and compassion. Your work will involve:

  • Evaluating referrals for potential donors in real time.
  • Communicating with donor families through the donation process by compassionately discussing tissue and eye donation opportunities, obtaining consent, and ensuring accurate documentation.
  • Coordinating logistics for organ, tissue, and eye donations.
  • Collaborating with clinical teams to support time-sensitive decision-making.
  • Communicating with compassion, clarity, and precision.
  • Documenting and tracking critical information in fast-paced environments.

What Sets You Apart:

  • Excellent communication and critical thinking skills.
  • Calm, collected, and detail-oriented-even in fast-paced moments.
  • Some medical knowledge or background in healthcare, EMS, or a related field (preferred).
  • Comfort working overnight shifts, weekends, and holidays as needed.
  • A passion for serving others - even during life's most difficult moments.

Are you ready to make a real difference in the lives of others? Ready to be the voice on the line when it matters most? Apply now!

Qualifications:

Education: High School Diploma, or equivalent required. Associates degree, medical-related certification, or some post-secondary education strongly preferred.

Experience: Experience working in a call center environment, dispatch such as EMS, social work, nursing, or medical assistant roles are highly desirable. Requires excellent typing and data entry skills, ability to multi-task, experience using multi-line phone systems, and intermediate medical terminology specific to critical care healthcare.

Licensure, Certification, and/or Registration: Medical Assistant, LPN, or similar preferred.

Why Join Us?

At Network for Hope, we recognize the importance of compassion in every aspect of our work. As a DSSC, you will play a vital role in supporting families during some of their most difficult moments, offering them the opportunity to give the gift of life. Join our dedicated team and help make a lasting impact on the lives of others.

About Us

Network for Hope is a nonprofit organization dedicated to saving and enhancing lives through organ and tissue donation. We work tirelessly to provide exceptional care to our donor families, facilitate organ and tissue recovery, and educate the communities we serve. The dynamic field of organ and tissue donation offers exciting and rewarding employment opportunities for those looking to make a meaningful difference in others' lives.

Benefits

Network for Hope offers comprehensive benefits, including health, dental, and vision insurance, paid time off, 401K, life and disability insurance, pet insurance discounts, and wellness programs like Calm. We also provide education reimbursement, flexible schedules, and on-the-job training to support personal and professional growth.

To learn more about NFH, please visit our website at http://www.networkforhope.org.

Network for Hope is an Equal Opportunity Employer and a participant of E-Verify.