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How much do support services coordinator jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for support services coordinator in the United States is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $26.20 per hour, depending on experience, location, and employer.

What does a support services coordinator do?

A Support Services Coordinator is responsible for organizing and overseeing various support services within an organization, such as administrative assistance, facilities management, or client support. They ensure that daily operations run smoothly by coordinating staff, managing schedules, and troubleshooting issues as they arise. Their role often involves communicating with different departments to address needs, implementing policies, and maintaining records. Ultimately, they help create an efficient and supportive environment for both employees and clients.

What are the key skills and qualifications needed to thrive as a support services coordinator, and why are they important?

To thrive as a Support Services Coordinator, you need strong organizational skills, attention to detail, and experience in administrative support, often coupled with a relevant associate's or bachelor’s degree. Familiarity with office management software, scheduling tools, and customer relationship management (CRM) systems is typically required. Excellent communication, problem-solving abilities, and adaptability are crucial soft skills that help in managing client needs and coordinating between teams. These skills ensure smooth operations, efficient service delivery, and high levels of client satisfaction.

How does a support services coordinator typically interact with other departments to ensure seamless service delivery?

A Support Services Coordinator regularly collaborates with departments such as human resources, facilities management, and IT to address staff needs and resolve service issues efficiently. This role often acts as a liaison, coordinating communication and ensuring that requests are handled promptly and effectively. Building strong relationships with colleagues in different departments is essential for anticipating challenges and delivering high-quality support. Open communication and organizational skills are key for success in this collaborative environment.

What is the difference between Support Services Coordinator vs Customer Service Representative?

AspectSupport Services CoordinatorCustomer Service Representative
CredentialsRelevant certifications (e.g., support certifications), experience in support rolesBasic customer service training, high school diploma or equivalent
Work EnvironmentOffice, support centers, healthcare or social service settingsCall centers, retail, online support
Employer & IndustryHealthcare, social services, nonprofit organizationsRetail, telecommunications, service industries
Search & Comparison IntentUnderstanding support roles, job requirements, career pathCustomer interaction, service skills, job opportunities

The Support Services Coordinator typically handles more specialized support functions within organizations like healthcare or social services, requiring relevant certifications and experience. Customer Service Representatives focus on direct customer interactions, often with basic training. While both roles involve support, the Coordinator role is more specialized and often involves coordination and case management, whereas the Representative primarily provides frontline customer assistance.

What cities are hiring for Support Services Coordinator jobs? Cities with the most Support Services Coordinator job openings:
What are the most commonly searched types of Support Services jobs? The most popular types of Support Services jobs are:
Who are the top companies hiring for Support Services Coordinator jobs? The top employers for Support Services Coordinator jobs are:
What states have the most Support Services Coordinator jobs? States with the most job openings for Support Services Coordinator jobs include:
Infographic showing various Support Services Coordinator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $47,983 per year, or $23.1 per hour.

Support Services Coordinator - Blue Ash OH Full-Time

CareStar, Inc.

Cincinnati, OH • On-site

$20.50 - $26.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description

Support Services Coordinator - Hamilton County
Company: CareStar, Inc.
Location: Hamilton Co. OH
Job Type: Full-Time | Office-Based
Industry: Healthcare / Social Services / Case Management
About the Opportunity at CareStar
Founded in 1988 in Cincinnati, Ohio, CareStar, Inc. is a recognized leader in long-term care case management and population health. With a mission to Improve Communities by Improving Lives, we proudly serve individuals across Ohio through compassionate, high-quality care coordination. We are currently seeking Support Services Coordinator to join our Support Services department. This is a meaningful opportunity for professionals who are passionate about helping others live healthier, more independent lives. As a Support Services Coordinator, you'll work directly with individuals to assess their needs, develop personalized care plans, and connect them with essential services and supports. You'll be part of a mission-driven team that values your expertise, supports your growth, and empowers you to make a real difference in your community.
Key Responsibilities
  • Completes calls to assess eligibility of participants according to program-specific criteria and timeframes. Refers non-eligible participants to appropriate community resources.
  • Explains criteria and application process for applicable waiver programs, Medicaid Services and other community programs to callers in need of services.
  • Adheres to all HIPAA (Health Insurance Portability and Accountability Act) regulations to ensure confidentiality of both consumer and employee information.
  • Sends documents to consumers, home care team members, and callers with 100% accuracy to ensure HIPAA compliance; this includes all clinical documentation, waiver applications and instructions.
  • Investigates returned documents for correct addresses; updates consumer database and/or notifies case manager of needed changes or inability to obtain correct information; notifies provider management of changes needed in the provider database.
  • Emails accurate, complete information from callers to company employees as needed; accurately documents all calls in company electronic Caller Log per protocol.
  • Participates in, and occasionally leads, cross-training efforts to ensure adequate coverage for all administrative services tasks.

Minimum Qualifications
  • High School Graduate or GED equivalent, with knowledge of medical terminology.
  • At least one (1) year of experience in telephone customer service (multi-line, high call volume) and data entry preferred.
  • Ability to provide excellent customer service, including effective interpersonal, verbal and written communication skills, independently and as part of a team

Why Join CareStar?
  • Remote flexibility with meaningful community engagement
  • Competitive salary based on experience and education
  • Comprehensive benefits: Medical, dental, vision, life insurance
  • 401(k) with a generous company match
  • Paid time off + 10 paid holidays
  • Employee Stock Ownership Plan (ESOP) - become a part-owner in the company
  • Supportive, mission-driven culture focused on improving lives

Apply Today
Ready to make a difference? Visit https://www.carestar.com/about-carestar/careers/ to apply and learn more about joining our team.
Department Administrative Services Locations Hamilton County

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