Support Service Worker Jobs in Philadelphia, PA (NOW HIRING)

Are you a compassionate, dependable, and service-oriented individual who is passionate about helping others achieve their fullest potential? We are seeking a Residential Service Worker (RSW) to join our team and provide high-quality support to individuals with intellectual, developmental, and behavioral health challenges.

As a valued member of our interdisciplinary clinical team, you will play a critical role in promoting the independence, wellness, safety, and overall quality of life of the individuals we serve. Through compassion, collaboration, and person-centered care, our Residential Service Workers help create supportive environments where individuals can thrive.

Please Note: Residential Service Workers are considered essential personnel and are required to report to work and are authorized to travel in all weather and emergency conditions.

The Residential Service Worker provides direct support and assistance to individuals in a residential setting, helping them develop life skills, maintain their health and well-being, and actively participate in their communities. The RSW works collaboratively with colleagues and care teams to ensure a safe, respectful, and empowering environment for all individuals served.

• High School Diploma or GED required
• Previous experience supporting individuals with intellectual, developmental, or behavioral health challenges preferred
• CPR and First Aid Certification required (or ability to obtain within required timeframe)

• Complete and maintain all trainings, certifications, and competencies required by the organization, regulatory agencies, and contracting entities
• Successful completion of a drug screening

• Assist individuals with activities of daily living, including:
  • Meal preparation
  • Housekeeping and household tasks
  • Personal hygiene and grooming
• Support individuals in maximizing independence and achieving personal goals
• Encourage self-confidence, hope, and personal growth
• Help individuals build meaningful relationships and engage in community activities
• Provide guidance, supervision, and skill-building opportunities that foster greater independence

• Promote and maintain a safe, supportive, and person-centered environment
• Monitor for potential crisis situations and respond appropriately in accordance with established policies and best practices
• Assist in maintaining the health, safety, and well-being of individuals served
• Support medication administration as permitted and assigned
• Report any concerns of abuse, neglect, exploitation, or mistreatment according to organizational policies

• Complete timely and accurate documentation of services, activities, and observations
• Communicate effectively with team members, supervisors, and other stakeholders
• Maintain confidentiality and uphold ethical standards at all times

• Work cooperatively with interdisciplinary team members to ensure high-quality services
• Participate in trainings, team meetings, and professional development opportunities
• Perform other duties as assigned

Successful candidates will demonstrate:

• Strong verbal and written communication skills
• Ability to interact with compassion, patience, and professionalism
• Ability to clearly communicate instructions and advocate for individuals served

• Ability to recognize concerns and respond appropriately
• Sound judgment and ethical decision-making skills
• Ability to anticipate needs and develop effective support strategies

• Ability to remain calm and effective during stressful or crisis situations
• Flexibility in responding to changing circumstances and priorities
• Strong organizational and time-management skills

• Accurate completion of documentation and reports
• Consistent adherence to policies, procedures, and quality standards

• Work is primarily performed in a residential setting
• Regular standing, walking, sitting, driving, and movement throughout shifts
• Travel between assigned locations may be required
• Exposure to stressful situations may occur
• May encounter verbal or physical aggression and must respond professionally and safely

At our organization, we are committed to fostering a culture of compassion, hope, service, and collaboration. When you join our team, you become part of a mission-driven organization dedicated to empowering individuals to live meaningful, independent lives while receiving the support they need to succeed.

If you are passionate about helping others, making a positive impact, and building stronger communities, we encourage you to apply today.