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Support Manager Jobs in Yakima, WA (NOW HIRING)

Home Depot

Store Support

Yakima, WA · On-site

$18.50 - $20.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... while supporting key operational responsibilities. Specific positions may include : Associate ...

Home Depot

Store Support

Yakima, WA

$15 - $18.75/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... while supporting key operational responsibilities. Specific positions may include : Associate ...

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Yakima, WA

Support Manager information

See Yakima, WA salary details

$22.6K

$68.1K

$121.3K

How much do support manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for support manager in Yakima, WA is $68,058.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,100.00 and $91,200.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Yakima, WA?

The most popular types of Support jobs in Yakima, WA are:

What job categories do people searching Support Manager jobs in Yakima, WA look for?

The top searched job categories for Support Manager jobs in Yakima, WA are:

What cities near Yakima, WA are hiring for Support Manager jobs?

Cities near Yakima, WA with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Yakima, WA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $68,058 per year, or $32.7 per hour.

Maternity Support Services Case Manager

Yakima, WA • On-site

Yakima Neighborhood Health Services
Health Care and Social Assistance • 51 - 200 employees
Learn more about Yakima Neighborhood Health Servicesexternal

$22 - $25.30/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

Who We Are:
Established in 1975, Non-Profit Yakima Neighborhood Health Services serves patients in the areas of Behavioral Health, Family Dentistry, Internal Medicine, Women's Health, Primary Care, Pediatrics, Vision Care and Pharmacy. Our mission is to improve the quality of life and equity in our communities by providing accessible and integrated health and social services, ending homelessness and offering unique learning opportunities for students of health professions.
Why Work at Yakima Neighborhood Health Services?
YNHS offers great compensation for this position, with a starting wage of $22-25.30 an hour, along with high value benefits of employer provided medical, dental, vision, life, disability and retirement insurances. To support our team, we also provide ten paid holidays, flexible amounts of paid leave and/or cash-out options, and retention bonuses to reward commitment to our mission.
Our Ideal Candidate: We are looking for a team member that is passionate about serving our community of patients and enjoys working in a team! Some technical requirements for this position are:
  • Bachelor's or higher degree in a social service-related field and at least on year of full-time experience working in a social service field. Associate degree in behavioral or health sciences or related field and two years closely related work experience may be substituted.
  • Good Attention to detail; good written and verbal communication skills.
  • Required bilingual in English/Spanish; convenient if ability to sign.
  • Candidate must not have been sanctioned or excluded from participation in federal or state health care programs by a federal or state law enforcement, regulatory, or licensing agency.
  • Ability to successfully pass a background check in relation to the position applied for.

Day to Day:
  • Provide pregnant/postpartum clients with resources and referrals to become self-sufficient.
  • Conduct Maternity Case Management Intake/Assessment to identify client needs.
  • Attend case conference on a regular basis with YNHS MSS team member to address the comprehensive needs of clients.
  • Assist in development of quality assurance standards for maternity case management.
  • Develop and maintain appropriate linkages with community agencies, prenatal providers, and Maternity Support team members.
  • Participate in staff in-service meetings.
  • Participate in quality assurance activities and peer review as requested.
  • Maintain organized, clean, efficient and confidential work area.
  • Represent YNHS in local meetings as requested.
  • Perform related work and other tasks as requested.

Apply