Manage the ticket queue in remedy system and ensure they are resolved and closed within the defined ... Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for ...
Quick apply
Manage the ticket queue in remedy system and ensure they are resolved and closed within the defined ... Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for ...
Senior Manager Technical Support - Remote
Basking Ridge, NJ · Remote
$117K - $161K/yr
As a Senior Manager of Technical Support within the Optum Insight Engineering team, you will lead technical support teams responsible for operational stability, service restoration, and enterprise ...
Senior Manager Technical Support - Remote
Basking Ridge, NJ · Remote
$117K - $161K/yr
As a Senior Manager of Technical Support within the Optum Insight Engineering team, you will lead technical support teams responsible for operational stability, service restoration, and enterprise ...
Store Support
East Stroudsburg, PA · On-site
$14.50 - $18.25/hr
... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...
Store Support
East Stroudsburg, PA · On-site
$14.50 - $18.25/hr
... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...
Store Support
Bethlehem, PA · On-site
$14.75 - $18.50/hr
... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...
Store Support
Bethlehem, PA · On-site
$14.75 - $18.50/hr
... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...
Technical Support
Basking Ridge, NJ · On-site
They are seeking a Technical Support professional who will contribute to knowledge sharing, adapt ... manage multiple priorities effectively • Willingness to learn and adapt to new technologies and ...
Technical Support
Basking Ridge, NJ · On-site
They are seeking a Technical Support professional who will contribute to knowledge sharing, adapt ... manage multiple priorities effectively • Willingness to learn and adapt to new technologies and ...
Store Support
$14.75 - $18.50/hr
... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...
Store Support
$14.75 - $18.50/hr
... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...
Store Support
Hackettstown, NJ · On-site
$15.50 - $19.25/hr
... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...
Store Support
Hackettstown, NJ · On-site
$15.50 - $19.25/hr
... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...
Store Support
Flemington, NJ · On-site
$17 - $19/hr
... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...
Store Support
Flemington, NJ · On-site
$17 - $19/hr
... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...
Store Support
Newton, NJ · On-site
$17 - $19/hr
... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...
Store Support
Newton, NJ · On-site
$17 - $19/hr
... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...
Store Support
Bridgewater, NJ · On-site
$17 - $19/hr
... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...
Store Support
Bridgewater, NJ · On-site
$17 - $19/hr
... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...
Store Support
Roxbury, NJ · On-site
$17 - $19/hr
... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...
Store Support
Roxbury, NJ · On-site
$17 - $19/hr
... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...
Store Support
$14.25 - $17.75/hr
... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...
Store Support
$14.25 - $17.75/hr
... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...
Store Support
Hackettstown, NJ · On-site
$17 - $19/hr
... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...
Store Support
Hackettstown, NJ · On-site
$17 - $19/hr
... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...
Store Support
Phillipsburg, NJ · On-site
$17 - $19/hr
... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...
Store Support
Phillipsburg, NJ · On-site
$17 - $19/hr
... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...
Store Support
Phillipsburg, NJ · On-site
$14.25 - $17.75/hr
... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...
Store Support
Phillipsburg, NJ · On-site
$14.25 - $17.75/hr
... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...
Store Support
Bridgewater, NJ · On-site
$15.25 - $19.25/hr
... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...
Store Support
Bridgewater, NJ · On-site
$15.25 - $19.25/hr
... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...
Store Support
Newton, NJ · On-site
$15.50 - $19.50/hr
... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...
Store Support
Newton, NJ · On-site
$15.50 - $19.50/hr
... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...
Store Support
$15.25 - $19.25/hr
... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...
Store Support
$15.25 - $19.25/hr
... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...
Store Support
Flemington, NJ · On-site
$15.25 - $19/hr
... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...
Store Support
Flemington, NJ · On-site
$15.25 - $19/hr
... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...
Store Support
Succasunna, NJ · On-site
$14.75 - $18.50/hr
... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...
Store Support
Succasunna, NJ · On-site
$14.75 - $18.50/hr
... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...
Support Manager information
See Washington, NJ salary details
$21.8K - $30.5K
9% of jobs
$30.5K - $39.2K
15% of jobs
$40.2K is the 25th percentile. Wages below this are outliers.
$39.2K - $47.8K
14% of jobs
$47.8K - $56.5K
9% of jobs
The median wage is $60.8K / yr.
$56.5K - $65.2K
9% of jobs
$65.2K - $73.9K
10% of jobs
$73.9K - $82.5K
11% of jobs
$83.3K is the 75th percentile. Wages above this are outliers.
$82.5K - $91.2K
6% of jobs
$91.2K - $99.9K
14% of jobs
$99.9K - $108.6K
2% of jobs
$108.6K - $117.2K
3% of jobs
$21.8K
$65.8K
$117.2K
How much do support manager jobs pay per year?
As of Sep 6, 2026, the average yearly pay for support manager in Washington, NJ is $65,790.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,700.00 and $88,200.00 per year, depending on experience, location, and employer.
What does a support manager do?
A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.
What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?
Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.
What are the key skills and qualifications needed to thrive as a support manager, and why are they important?
To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.
What is the difference between Support Manager vs Customer Service Supervisor?
| Aspect | Support Manager | Customer Service Supervisor |
|---|---|---|
| Responsibilities | Oversees support teams, manages escalations, develops support strategies | Supervises customer service representatives, handles daily customer interactions |
| Required Skills | Leadership, technical knowledge, problem-solving | Communication, conflict resolution, customer focus |
| Work Environment | Support centers, technical environments | Call centers, retail, service industries |
| Common Certifications | ITIL, customer service management certifications | Customer service certifications, leadership training |
The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.
How much do support managers make in the US?
Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.
What is the role of a support manager?
A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.
What job categories do people searching Support Manager jobs in Washington, NJ look for?
The top searched job categories for Support Manager jobs in Washington, NJ are:
What cities near Washington, NJ are hiring for Support Manager jobs?
Cities near Washington, NJ with the most Support Manager job openings:
Contractor
Re-posted 23 days ago
Job description
Key Responsibilities:
§ Provide customer facing end-user support that includes
§ Break-fix support for Laptop, desktop, tablets and associated hardware peripherals
§ IMAC support including large scale/bulk office moves/re-stack activities (all moves)
§ Support for Operating System, base load software, MS Office suite and other business application
§ Support for the Imaging devices (print/scan/copy/fax) that includes printers and MFDs
§ Access related issues with smart card, password and security, application configuration and troubleshooting, and general inquiries
§ Support for the Mobility devices (IOS/iPhone/IPads)
§ VIP and home-based office (HBO) user support
- Manage the ticket queue in remedy system and ensure they are resolved and closed within the defined service level maintenance
- Respond to end-user requests for updates on ticket status and promptly follow up as needed.
- Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
- Perform managed print service invoicing/meter read/polling report verification
- Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs
- Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.
- Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support
- Provide IT support for disaster recovery and emergency response activities in the event of emergency situations at local sites.
- Provide On-call support if required outside business hours on a rotational basis
Desired Skillsets
- Strong understanding of Client based Operating Systems
- Strong ticketing system experience
- Proficient understanding of level 1 Helpdesk services
- Strong understanding of end user hardware
- Strong knowledge of client based applications
- Proficient with common network protocols (TCP/IP) for device connectivity issues
- Excellent communication skills (English & Local language)
- Excellent customer engagement and customer service skills
- Strong desire to help, share, and assist others
- Excellent analytical skills, Work Ethic and Problem-solving skills
- Basic Safety knowledge in order to assist users with ergonomic equipment
- Ability to lift heavy equipment’s within stockroom
- Customer experience - CSAT focused with Customer is #1 Attitude
- Professional and courteous and Ability and patience to work in a high dense client environment
- Flexible for travelling to remote sites/Colocations
- Technical Certification (Microsoft/HP/Dell) in the similar field will be an added advantage
About Infoways
Sourced by ZipRecruiter
Whatever your ultimate Infor Platform destination, Infoways is vested in delivering support services that are scalable, and flexible, to your organization’s specific requirements. We create client centric teams that replicate your methodology and processes supported by our network of over 40,000 resources we deliver to meet your organization's requirements. Our tailored Service,Support scenarios include Customizations, Integration, implantation, migrations, and testing, across multiple GEOs.
Industry
It services and software development
Company size
51 - 200 Employees
Headquarters location
Langhorne, PA, US