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Support Manager Jobs in Washington, NJ (NOW HIRING)

Planet Fitness

Assistant Manager

Hackettstown, NJ · On-site

$21 - $23/hr

Provides operational support to General Manager through team development and analysis of key business metrics that drive profit. * Exhibit flexibility with your schedule. This leader must be willing ...

Planet Fitness

Assistant Manager

Hackettstown, NJ

$21 - $23/hr

Provides operational support to General Manager through team development and analysis of key business metrics that drive profit. * Exhibit flexibility with your schedule. This leader must be willing ...

Innovative Control Systems

Be Seen First

Tier 1 Support Technician

Bethlehem, PA · On-site

$21/hr

Contributes to support team effort by accomplishing related results as needed. * Identifies problem ... Notifies Floor Manager if COA hasn't been achieved within allowable time limit. * Follows schedule ...

Primrose School

Support Teacher

Florham Park, NJ · On-site

$18 - $23/hr

Support a nurturing and stimulating classroom environment for children * Assist with age ... Manage classroom behavior and ensure a safe learning space * Communicate effectively with children ...

Exalta Group

Senior Support Specialist

Bethlehem, PA · On-site

Manage and resolve service tickets in the ITSM platform in accordance with SLAs, escalating to the US DIS Infrastructure Administrator or US DIS Support Services Lead as appropriate. * Maintain high ...

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Showing results 21-40

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Washington, NJ

Support Manager information

See Washington, NJ salary details

$21.8K

$65.8K

$117.2K

How much do support manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for support manager in Washington, NJ is $65,790.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,700.00 and $88,200.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What job categories do people searching Support Manager jobs in Washington, NJ look for?

The top searched job categories for Support Manager jobs in Washington, NJ are:

What cities near Washington, NJ are hiring for Support Manager jobs?

Cities near Washington, NJ with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Washington, NJ as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $65,790 per year, or $31.6 per hour.

Senior Manager, Biologics Manufacturing Technical Support

Celldex Therapeutics

Hampton, NJ • On-site

$133K - $173K/yr

Other

Medical, Retirement, PTO

Posted 3 days ago

New

Job description

Overview
The Senior Manager Biologics Manufacturing Technical Support works cross-functionally with internal and external teams to lead technology transfer, provide manufacturing technical support, manage Contract Development Manufacturing Organization (CDMO) manufacturing deviations and investigations, process validation (PV), and continuous process verification (CPV) while adhering to Good Manufacturing Practices, company policies and procedures.
Responsibilities
  • Lead technology transfer, scale-up, risk assessment, facility and process fit in partnership with CDMO.
  • Track and analyze CDMO batch data using statistical tools, provide oversight as a technical expert for manufacturing investigations (OOS/OOT) and implementation of corrective actions.
  • Serve as a person-in-plant (PIP) when required to monitor manufacturing (upstream/downstream processing) operations. Review manufacturing batch records, protocols, and reports.
  • Lead process validation for commercialization of biologics drug substance or continuous Process Verification (CPV) program for commercial biologics manufacturing.
  • Collaborate closely with internal and external cross-functional teams like manufacturing sciences and technology, manufacturing operations, analytical and quality assurance to support tech-transfer, scale-up, manufacturing investigations, process validation, and technology development.

Qualifications
  • Bachelor's degree in Life Sciences, Pharmacy, Engineering, Chemistry, Microbiology, or related discipline. Advanced degree is a plus.
  • 6+ years of progressive experience within biotechnology, pharmaceutical, or biologics manufacturing environments.
  • 3+ years of experience in managing or working with biologics CDMOs.
  • 3+ years of experience in working with late-phase biologics programs
  • Interpersonal skills to effectively manage internal and external communications.
  • Strong scientific data-driven decision-making skills.
  • Able to travel 30 % of time.
  • Proficient in the use data analysis tools (JMP/ Minitab), MS office, Visio.

Compensation Statement
The expected base salary for this position is: $133579.00 to $173480.00. We are committed to compensating employees equitably based on several factors including experience, education, licensure/certifications, skill level, location of the position, and availability of similar talent in a competitive market.
Subject to eligibility and applicable plan terms, compensation includes base salary, annual discretionary bonus, long term incentive, 401(K) plan with employer contribution, health care and other insurance benefits (for employee and family), paid holidays, vacation, and sick days. A summary of our benefits can be found on our careers page
Celldex is proud to be an equal opportunity employer that strives to foster a culture of diversity, equity, and inclusion. We are committed to promoting a diverse environment through development, recruiting and community outreach.

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