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Support Manager Jobs in Ware, MA (NOW HIRING)

Imperial

Sales Support Merchandiser

Springfield, MA · On-site

$20 - $22.50/hr

Additional duties include generating sales orders, managing inventory levels, interpreting ... IDI supports over 50 regional and independent retail grocery banners with products from major ...

Berlin Steel, Inc.

Toolhouse Support/Driver

Oxford, MA · On-site

$16.75 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... management of projects. We are a 100% employee-owned company (ESOP) with a desire for growth. We ... We're looking for a reliable Toolhouse Support/Driver to join our team. In this hands-on role, you ...

DSI

Field Support Representative

Chicopee, MA · On-site

$65K/yr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

We believe in empowering our Field Support Representatives to build strong relationships with store management, deliver exceptional customer experience, and uphold the highest standards of ...

DSI

Field Support Representative

Springfield, MA · On-site

$65K/yr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

We believe in empowering our Field Support Representatives to build strong relationships with store management, deliver exceptional customer experience, and uphold the highest standards of ...

DSI

Field Support Representative

Westfield, MA · On-site

$65K/yr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

We believe in empowering our Field Support Representatives to build strong relationships with store management, deliver exceptional customer experience, and uphold the highest standards of ...

DSI

Field Support Representative

Holyoke, MA · On-site

$65K/yr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

We believe in empowering our Field Support Representatives to build strong relationships with store management, deliver exceptional customer experience, and uphold the highest standards of ...

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Showing results 41-60

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Ware, MA

Support Manager information

See Ware, MA salary details

$23.2K

$69.9K

$124.6K

How much do support manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for support manager in Ware, MA is $69,920.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,200.00 and $93,700.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What cities near Ware, MA are hiring for Support Manager jobs?

Cities near Ware, MA with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Ware, MA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $69,920 per year, or $33.6 per hour.

Office Manager, Leominster

Clinical & Support Options

Leominster, MA • On-site

$46K - $60K/yr

Other

Medical, Dental, Retirement, PTO

Re-posted 11 days ago

Clinical & Support Options rating

9.3

Company rating: 9.3 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Office Manager, Leominster
CSO is looking for an Office Manager for our clinic in Leominster.
This position is responsible for working collaboratively with the billing department, administrative support staff and Program Managers in gathering pertinent information, verification and data entry of insurance information, as well as streamlining operations for maximum efficiency and output. The Office Manager will also supervise daily activities of onsite support staff.
Starting salary: $46,000-$60,000/year
As an Office Manager:
You Will:
  • Provide daily administrative supervision for onsite administrative support staff
  • Supervise the scheduling of clients for medication management services, ensuring support staff book clients immediately, follow up inquiries, and refer clients when necessary
  • Oversee client records and medical chart archives, ensuring records are up-to-date and accurately filed
  • Ensure support staff comply with HIPAA confidentiality rules and regulations
  • Serve as the onsite contact person for facilities maintenance issues
  • Work with Human Resources to ensure initial new hire and other required employee paperwork is completed and returned to HR when necessary
  • Verify insurance eligibility daily and enter new/updated client data in computer database
  • Generate and distribute insurance authorization as needed
  • Terminate database files in accordance with agency policy
  • Obtain new patient prior authorizations (PA)
  • Provide data entry for all billable and non-billable services
Your Background:
  • High School diploma
  • 2 years of office experience
  • Supervisory experience (preferred)
  • Computer proficiency
  • Valid driver's license and reliable transportation
Bilingual candidates are strongly encouraged to apply.
We also seek applicants who embody CSO's values by being:
  • Positive -- maintaining resiliency and focusing on solutions
  • Respectful -- collaborating and effectively communicating
  • Insightful -- demonstrating self-awareness and effectively priority setting
  • Conscientious -- taking accountability and applying feedback

What We Offer:
Competitive salaries, full health and dental coverage, free CEUs for in-house training, ample paid time off, a 403B retirement savings plan, employee referral bonuses, group rate supplemental insurances, a premier employee assistance program, personal cell phone plan discounts, and a flexible, supportive work environment fostering collaboration.
Our Agency:
Clinical & Support Options, Inc. is a dynamic behavioral health organization serving Western Massachusetts for over 50 years. With offices across Springfield, Northampton, Greenfield, and beyond, we're dedicated to providing comprehensive support to individuals and families. Join our team of over 650 multi-disciplinary staff and become part of a collaborative environment where excellence is fostered internally and partnerships are forged externally with community organizations. At CSO, you'll find a flexible and supportive work environment that encourages collaboration and growth. Join us and make a positive impact on thousands of lives in our communities!
CSO was voted a "Healthcare Industry Top Workplace" in 2023, 2024 and 2025. We are the fastest-growing Behavioral Health agency in Western Massachusetts. CSO has consistently received high marks on their internal employee satisfaction survey, noting that over 90% of CSO staff would recommend CSO as a great place to work. We encourage you to check us out!
CSO offers Training in: Trauma Informed Care, Motivational Interviewing, Mindfulness Skills and more.
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