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Support Manager Jobs in Waco, TX (NOW HIRING)

Neighborlybrands

Marketing Support Manager

Waco, TX · Hybrid

Marketing Support Manager Are you looking for a place where you can bring your passion for leading the Marketing Support team and overseeing the day-to-day delivery of marketing support services ...

New

mustang

Product Support Sales Manager

Mustang, TX

Product Support Sales Manager - Power Systems Power Systems | Product Support | Engine Parts & Service | Sales Leadership | Houston, TX Mustang Cat is looking for an experienced Product Support Sales ...

Carmax

Production Manager

Killeen, TX · On-site

$61K - $107K/yr

Position Overview As a Service Operations Support Manager in Training, you will play a critical role in supporting operational excellence and associate development within CarMax's Service Operations ...

CarMax, Inc.

Production Manager

Killeen, TX · On-site

Position Overview As a Service Operations Support Manager in Training, you will play a critical role in supporting operational excellence and associate development within CarMax's Service Operations ...

Home Depot

Store Support

Waco, TX · On-site

$13.25 - $16.75/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Premistar

Operations Support

Woodway, TX · On-site

$46K - $61K/yr

Manage payroll workflows to ensure compliance, efficiency, and accuracy. * Process Paid Time Off ... Manage child support orders, wage garnishments, and other state-mandated deductions in compliance ...

Home Depot

Store Support

Waco, TX

$13.25 - $16.75/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Temple, TX · On-site

$14 - $17.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Temple, TX · On-site

$14 - $17.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Waco, TX

$13.25 - $16.75/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Waco, TX · On-site

$13.25 - $16.75/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Baylor University

Testing Support Coordinator

Waco, TX · On-site

This position manages day to day student inquiries, manages the Testing Center email inbox, supports student workers with routine testing questions, coordinates standard testing logistics, and routes ...

chicosfas

Support Associate - Chico's

Waco, TX · On-site

$15 - $19.50/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture ... Alerts store management to cash supply needs. * Assists with visual directives, including floorsets ...

Chico's FAS

Support Associate - Chico's

Waco, TX · On-site

$15 - $19.50/hr

... management to cash supply needs. • Assists with visual directives, including floorsets, window changes, visual presentations, signage placement, etc. as directed. • Assists with boutique ...

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Support Manager information

See Waco, TX salary details

$20K

$60.3K

$107.4K

How much do support manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for support manager in Waco, TX is $60,278.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,300.00 and $80,800.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Waco, TX?

The most popular types of Support jobs in Waco, TX are:

What job categories do people searching Support Manager jobs in Waco, TX look for?

The top searched job categories for Support Manager jobs in Waco, TX are:

What cities near Waco, TX are hiring for Support Manager jobs?

Cities near Waco, TX with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Waco, TX as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $60,278 per year, or $29 per hour.

Marketing Support Manager

Waco, TX • Hybrid

Neighborlybrands
See more jobs at Neighborlybrandsexternal

Full-time

PTO

Posted yesterday

New

Job description

Marketing Support Manager

Are you looking for a placewhere you can bring your passion for leading the Marketing Support team and overseeing the day-to-day delivery of marketing support services across Neighborly brands?

Welcome to Neighborly-the hub of service brands that connects customers to top-notch local experts who repair,maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your ambition to the table as we unlock new doors together, taking your career to the next level.

Bring your experience and be empowered to innovate.

As a Marketing Support Manageron the Marketing team, a typical day for you will include:

  • Lead, coach, and develop a team of Marketing Support Specialists to ensure high performance, engagement, and professional growth

  • Manage team workload, priorities, and resource allocation to ensuretimelyand effective support across multiple brands.

  • Monitor support requests, service trends, and operational performance toidentifyopportunities for process improvement and increased efficiency.

  • Develop, implement, andmaintainstandard operating procedures, workflows, and support documentation to ensure consistency and scalability.

  • Identifyopportunities to automate, standardize, and improve operational processes that enhance team productivity and service quality.

Bring your skills and be inspired to achieve success.

  • Experience:

    • 5+ years of experience in marketing support, customer support, marketing operations, business operations, shared services, or a related operational environment.

    • 3+ years of experience leading, coaching, or supervising employees.

    • Experience developing operational processes, improving workflows, and driving continuous improvement initiatives.

    • Experience collaborating with cross-functional teams to resolve issues and improve service delivery.

  • Skills:

    • Strong written and verbal communication skills with the ability to communicate technical concepts to both technical and non-technical audiences.

    • Demonstrated analytical and critical thinking skills with the ability to interpret data and make informed business recommendations.

    • Ability to evaluate technology solutions, vendor proposals, and business requirements using sound judgment.

    • Ability to manage ambiguity, prioritize competing initiatives, and develop structured solutions to complex business problems

  • Education:

    • Bachelor's degree in a Marketing, Business or a related field

  • Schedule / in-office requirements:

    • Hybrid working model; Monday-Wednesday in office, Thursday/Friday from home.

    • Our office locations are at:

      • 500 E John Carpenter Fwy, Irving, Tx

      • 1010 N University Parks Drive, Waco, Tx

Bring your goals and be enabled to reach them.

  • Competitive Pay: Commensurate with experience

  • Schedule: Full-time M-F - 8 AM to 5 PM

  • Benefits: Check out our benefits offeringsNeighborly | Benefits Guide

  • Financial Benefits: Equity and annual bonus opportunities

  • Perks: Paid time off, Paid holidays, Recess breaks, wellness programs

Neighborly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self.

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Brand:

Neighborly - USA Shared Services

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