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Support Manager Jobs in Portland, TN (NOW HIRING)

Umusic

Manager, Tech Support

Nashville, TN · Hybrid

$36K - $45K/yr

Universal Music Group is hiring a Tech Support Manager providing technical support is to provide day-to-day management of the Tech Support team providing professional and timely support for a wide ...

Dutchbros

Broista -Mount Juliet, TN

Mount Juliet, TN

$16/hr

Ready to support your crew, no matter what's needed. * Committed to a growth mindset . Because greatness doesn't come easy. What You'll Do: * Positivity . Make genuine connections, and ensure every ...

TRIMEDX Holdings

Sales Support Specialist

Nashville, TN · On-site

$21.75 - $29.50/hr

This role will work closely with Sales Leadership, Account Managers, Marketing, and Legal to ... Support new contract and contract renewal administration, ensuring proper documentation, tracking ...

3LS, Inc

Case Manager - Support Services

Nashville, TN · On-site

$19.25 - $24.75/hr

Case Manager - Support Services Join the Family Do you want to be a part of a team that improves lives, empowers people, and strengthens communities? Want to be a thought leader and changemaker? If ...

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Portland, TN

Support Manager information

See Portland, TN salary details

$20.4K

$61.6K

$109.8K

How much do support manager jobs pay per year?

As of Jul 27, 2026, the average yearly pay for support manager in Portland, TN is $61,626.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,100.00 and $82,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a Support Manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

Is a CSA job stressful?

A Customer Service Associate (CSA) job can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. Managing difficult interactions and meeting performance metrics are common sources of pressure in this role.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What are high paying manager jobs?

High paying manager jobs include executive roles such as Chief Executive Officer, Chief Operating Officer, and Vice President, as well as specialized managerial positions in industries like finance, technology, and healthcare. These roles typically require extensive experience, leadership skills, and often advanced certifications or degrees, with salaries often exceeding six figures annually.

What does a Support Manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience, strong communication skills, and leadership abilities are often more important for this role than formal education alone.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.
What cities near Portland, TN are hiring for Support Manager jobs? Cities near Portland, TN with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Portland, TN as of July 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $61,626 per year, or $29.6 per hour.

Customer Support Manager

Alphabe Insight Inc

Nashville, TN • On-site

Full-time

Posted 21 days ago

Job description

Company Description
Skillbridge Academy is a forward-thinking organization dedicated to building strong operational foundations through people, structure, and service excellence. We believe that outstanding customer experiences are driven by empowered teams and effective leadership. As we continue to grow, we are looking for professionals who are motivated, detail-oriented, and ready to contribute to a dynamic and supportive work environment.
Job Description
We are seeking a Customer Support Manager to lead and enhance our customer support operations. This role is ideal for a professional who thrives in a structured environment, values clear communication, and is passionate about delivering high-quality service. The Customer Support Manager will oversee daily support activities, ensure service standards are met, and support the continuous improvement of internal processes.
Responsibilities
  • Oversee daily customer support operations and ensure service excellence
  • Lead, guide, and support the customer support team
  • Monitor performance metrics and ensure quality standards are maintained
  • Develop and implement efficient support workflows and procedures
  • Handle escalated customer inquiries with professionalism and discretion
  • Collaborate with internal teams to improve customer experience and operational efficiency
  • Prepare reports and provide insights to support decision-making

Qualifications
  • Strong leadership and organizational skills
  • Excellent written and verbal communication abilities
  • Ability to manage multiple priorities in a fast-paced environment
  • Strong problem-solving and decision-making skills
  • High attention to detail and commitment to quality
  • Ability to work independently and as part of a team
  • Professional demeanor and customer-focused mindset

Additional Information
  • Competitive salary
  • Growth opportunities within the organization
  • Skill development and leadership exposure
  • Supportive and professional work environment
  • Stable full-time position
  • Opportunities to contribute to process improvement and team development

Apply