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Support Manager Jobs in Phoenix, AZ (NOW HIRING)

Iatinsurancegroup

Manager, Underwriting Support

Scottsdale, AZ · Hybrid

$80K - $127K/yr

  • Medical

  • Retirement

  • PTO

IAT Insurance Group has an immediate opening for a Manager, Underwriting Support to work out of one of the following IAT office locations: * Scottsdale, Arizona * Rolling Meadows, Illinois * Kansas ...

Tory Burch

Support Supervisor

Glendale, AZ · On-site

As the Support Supervisor, you lead by example, managing conflict and identify opportunities to support the team in delivering a transformational customer experience. The consistent thread is that ...

Tory Burch LLC

Support Supervisor

Scottsdale, AZ · On-site

As the Support Supervisor, you lead by example, managing conflict and identify opportunities to support the team in delivering a transformational customer experience. The consistent thread is that ...

Tory Burch LLC

Support Supervisor

Glendale, AZ · On-site

As the Support Supervisor, you lead by example, managing conflict and identify opportunities to support the team in delivering a transformational customer experience. The consistent thread is that ...

Tory Burch

Support Supervisor

Scottsdale, AZ · On-site

As the Support Supervisor, you lead by example, managing conflict and identify opportunities to support the team in delivering a transformational customer experience. The consistent thread is that ...

EchoStar

Manager, Realtime Support and Analytics

Chandler, AZ · On-site

$75K - $85K/yr

  • Medical

  • Retirement

... session Managing an IT technical support team responsible for real-time support of Boost Retail Wireless CXO agents requires resolving complex technical escalations, optimizing operational ...

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Showing results 21-40

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Phoenix, AZ

Support Manager information

See Phoenix, AZ salary details

$22.3K

$67.4K

$120.1K

How much do support manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for support manager in Phoenix, AZ is $67,418.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,700.00 and $90,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are the most commonly searched types of Support jobs in Phoenix, AZ?

The most popular types of Support jobs in Phoenix, AZ are:

What cities near Phoenix, AZ are hiring for Support Manager jobs?

Cities near Phoenix, AZ with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Phoenix, AZ as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $67,418 per year, or $32.4 per hour.

IT Systems and Support Manager

Expert Technology Services

Phoenix, AZ • On-site

Contractor

Re-posted 23 days ago

Job description

IT Systems and Support Manager

Location: Phoenix, AZ (Hybrid – 3 days onsite / 2 days remote)
Duration: 4 months (with intent to convert to FTE)
Hours: Full Time, Day Shift (8:00 AM – 5:00 PM)

Position Overview

Seeking a highly experienced IT Systems and Support Manager to lead the Systems and Support functions within the Information Technology Division. This role is responsible for maintaining the overall health, reliability, and security of the agency’s network infrastructure, cloud systems, and end‑user computing environment.

This position serves in a managerial capacity, including planning work, directing subordinate staff, interpreting policy, and contributing to IT strategic planning. The manager will oversee network systems, cloud platforms, desktop support, and service desk operations while acting as a subject matter expert in network and cloud design and security.

This is a contract‑to‑hire opportunity, and all candidates must be eligible to convert to a State full‑time employee.

Key Responsibilities

The IT Systems and Support Manager is responsible for the following core functions:

  1. Manage Network Systems and Support Desk Teams

    • Lead and manage systems, desktop support, and service desk staff.
    • Ensure high availability, performance, and reliability of agency IT systems.
    • Oversee troubleshooting and resolution of complex technical issues.

  2. IT Leadership & Strategic Planning

    • Serve as a member of the IT Management Team.
    • Participate in strategic planning and contribute to overall IT division success.
    • Ensure adherence to IT governance standards and best practices.

  3. Project Coordination

    • Function as a project coordinator in partnership with the IT PMO.
    • Lead or support technical initiatives related to systems, desktop support, and network projects.
    • Manage timelines, resources, and cross‑functional coordination.

  4. Network & Cloud Subject Matter Expertise

    • Act as the agency’s subject matter expert for network and cloud systems.
    • Design, implement, and secure cloud (Azure) and on‑premise network architectures.
    • Ensure strong security posture across enterprise infrastructure.

  5. Systems & Infrastructure Management

    • Oversee enterprise servers, PCs, storage, virtualized platforms, and communications systems.
    • Lead change control processes and incident response for system outages.
    • Procure and manage IT hardware, software, and vendor relationships.
Required Knowledge & ExperienceManagement & Leadership
  • Deep understanding of management principles, leadership, and employee performance management.
  • Vision for leading enterprise IT Systems and Support operations.
  • Ability to manage multiple complex projects simultaneously.
Technical Knowledge (Strong Understanding Of)
  • Azure cloud infrastructure and services, including cost management best practices.
  • Enterprise TCP/IP networking architectures.
  • Virtualized hardware environments.
  • Enterprise storage solutions.
  • VLANs and Layer 3 switching.
  • Multi‑tiered enterprise security architectures.
  • IT governance frameworks (ITIL, COBIT, MOF).
  • Enterprise data center operations (on‑premise and cloud).
  • Database platforms and AI workloads (general knowledge).
Working Knowledge Of
  • Windows 11 PC imaging and troubleshooting.
  • Microsoft Exchange, Hyper‑V, SharePoint, and SQL Server.
  • Active Directory administration.
  • Cisco switching technologies.
  • Enterprise security best practices.
Required Skills
  • 3+ years of management experience
  • Complex TCP/IP network configurations
  • VLAN design and implementation
  • Layer 3 switching
  • Virtualized hardware and storage environments
Preferred Skills
  • Windows 11 PC imaging and troubleshooting
  • Microsoft Exchange, Hyper‑V, SharePoint, and SQL Server management
  • Cisco switching
Additional Requirements
  • Local candidates only – Must reside in the Phoenix, AZ area at time of submission.
  • Resumes must specify current location.
  • Must be available for in‑person interviews within one week of posting close.
  • Must be able to start within two weeks of offer.
  • Hybrid schedule: 3 days onsite / 2 days remote.
  • No visa sponsorship – Candidate must be eligible to work in the U.S.
  • Background check and drug screening required (HireRight).
  • Security requirements apply.
  • Travel: Not required.