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Support Manager Jobs in Mohawk, NY (NOW HIRING)

Arc Herkimer

Supports Manager

Herkimer, NY · On-site

$22.50 - $24/hr

  • Medical

  • Dental

  • Vision

  • PTO

Lead & manage operations of the home ... Ensure and provide quality care and support to individuals * Supervise employees with hands-on ...

Arc Herkimer

Supports Manager

Herkimer, NY · On-site

  • Medical

  • Dental

  • Vision

  • PTO

Lead & manage operations of the home ... Ensure and provide quality care and support to individuals * Supervise employees with hands-on ...

Arc Herkimer

Supports Manager STEPS

Ilion, NY · On-site

$21.50 - $23/hr

  • Medical

  • Dental

  • Vision

  • PTO

Supervise, coach, and support Employment Services Specialists * Develop engaging daily activities ... as a Supports Manager STEPS you can receive: * Tuition assistance * Professional development ...

Arc Herkimer

Supports Manager STEPS

Ilion, NY · On-site

$21.50 - $23/hr

  • Medical

  • Dental

  • Vision

  • PTO

Supervise, coach, and support Employment Services Specialists * Develop engaging daily activities ... as a Supports Manager STEPS you can receive: * Tuition assistance * Professional development ...

Home Depot

Store Support

New Hartford, NY · On-site

$14.25 - $18/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Riverhawk

Sales Support Specialist

New Hartford, NY · On-site

$19 - $22/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

... ) system and other electronic databasesAssist in the preparation and submission of commercial ... support customer communications throughout the sales processReview incoming purchase orders to ...

Riverhawk

Sales Support Specialist

New Hartford, NY · On-site

$19 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Coordinate shipping logistics and work closely with the Shipping and Receiving Manager to support ... on-time delivery requirements * Enter and maintain customer and prospect information obtained ...

Arc Herkimer

Direct Support Professional

Middleville, NY · On-site

$19 - $22/hr

  • Medical

  • Dental

  • Vision

  • PTO

Direct Support Professional At Arc Herkimer, company culture is everything! The more we can support ... Empower individuals through skill-building, including independent living, money management, and ...

RCIL

Direct Support Professional

Utica, NY · On-site

$18.20/hr

  • Retirement

  • PTO

Provide support with activities such as: cooking, cleaning, shopping, money management, personal hygiene and social activities. * Assist with physical transfer within the home or to vehicle.

Sitrin

TECHNOLOGY SUPPORT TECHNICIAN

New Hartford, NY · On-site

$20 - $24/hr

Technology Support Technician SUPERVISOR: Vice President of Human Resources and Information ... Manages hardware and software inventory. Maintains records on machine performance and contacts ...

Indium Corporation

Technical Support Engineer III

Clinton, NY · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Technical Support Engineer III will provide Indiums' multinational and/or regional customers ... Works directly with customers and/or collaborates with Product Specialists/Managers, R&D, Sales and ...

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Mohawk, NY

Support Manager information

See Mohawk, NY salary details

$19.8K

$59.7K

$106.4K

How much do support manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for support manager in Mohawk, NY is $59,704.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,900.00 and $80,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What cities near Mohawk, NY are hiring for Support Manager jobs?

Cities near Mohawk, NY with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Mohawk, NY as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $59,704 per year, or $28.7 per hour.

Supports Manager

Arc Herkimer

Herkimer, NY • On-site

$22.50 - $24/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 3 days ago

Job description

You can rise, by lifting others! Not only will you significantly impact the lives of people with disabilities, you will be a leader for those who provide care, as well.
Supports Managers start at $22.50- $24/hr, plus shift differentials.
18+ years old, with agency-approvable driver's license.
  • High school diploma or GED with diploma, two years' experience with I/DD.
  • or Associates/Bachelor's Degree, one year experience with I/DD.
Schedule will include afternoons and weekends.
You can be a hero with the simple act of caring. You will be an advocate for people with disabilities, creating a loving, warm atmosphere.
  • Lead & manage operations of the home
  • Ensure and provide quality care and support to individuals
  • Supervise employees with hands-on approaches
  • Determine daily routine, scheduling of staff, and keep documentation
  • Enjoy leading teams of DSPs and individuals in community events, such as going to concerts, holiday activities, visiting the park, shopping, attending carnivals/fairs, and more
  • Teach meal prep, cooking/baking, and more
  • Enjoy time outside as well as in-home activities, such as arts/crafts, movie screenings, and seasonal celebrations
  • Empower individuals through skill-building, and helping to achieve personal goals, hopes, and dreams
Work in a small, comfortable non-profit setting in the Mohawk Valley with residential homes from Dolgeville to Frankfort.
In addition to your typical benefits, as a Supports Manager you can receive:
  • Tuition assistance
  • Professional development through mentorship, insight to management, webinars, and more
  • Employee discounts at Verizon, BJ's, Water Safari, Valley Cinema, Revamp Fitness, MV Golf & Event Center, Copper Café, Goods Store, and more
  • VERY generous PTO program with unlimited rollover - accrual increases with longevity
  • Sick bank
  • Free counseling services
  • Emergency fund assistance
  • Health, dental, and vision insurance, as well as other great benefits
Our leadership team is hands-on, and create an environment for you to thrive at work through mentorship, exciting events, and teambuilding!
Equal Opportunity Policy Statement
Arc Herkimer values diversity and seeks to sustain an environment in which the unique talents of each individual can flourish and contribute to the Arc Herkimer mission. It is the policy of Arc Herkimer not to discriminate against any employee or qualified applicant for employment on the basis of their race, color, religion, age, sex, national origin, marital status, disability, veteran status, military status, sexual orientation, gender identity or expression (including transgender status), predisposing genetic characteristics/genetic information or carrier status, domestic violence victim status, ancestry, ethic group identification, traits historically associated with race, citizenship, creed, marital status, familial status, reproductive health decision making, and all other categories protected by applicable federal, state, or local law, including a known relationship or association with any member of a protected class. This policy shall apply to all employment actions, including but not limited to recruitment, advertising, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination of employment, rates of pay or other forms of compensation, and selection for training/development at all levels of employment.
Arc Herkimer prohibits discrimination by or against employees, interns, representatives, vendors contractors, and all other persons doing business with or for the agency.
The agency is committed to Equal Employment Opportunity (EEO) and Affirmative Action in all aspects of its business and will utilize affirmative action to make employment decisions so as to further the principle of equal employment opportunity.

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