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Support Manager Jobs in Hamden, CT (NOW HIRING)

Mosaic

Direct Support Supervisor

Middletown, CT · On-site

$49K/yr

As a Direct Support Supervisor, you'll coordinate and manage program operations to ensure regulatory compliance. Responsibilities include hiring, training, scheduling staff, coordinating activities ...

Mosaic

Direct Support Supervisor

Middletown, CT · On-site

$49K/yr

As a Direct Support Supervisor, you'll coordinate and manage program operations to ensure regulatory compliance. Responsibilities include hiring, training, scheduling staff, coordinating activities ...

Group CBS

Production Support

Seymour, CT · On-site

Reporting to the Production Support Supervisor or Manager, you will be responsible for maintaining and optimizing production equipment, addressing technical challenges, and contributing to the ...

Fine Fettle

Retail Team Lead

Middlebury, CT

$17 - $19/hr

Support Manager with training of Agents to follow Standard Operating Procedures, as well as provide in-the-moment coaching. * Conduct POS audits to ensure cash and scanning is efficiently executed.

New

Complete Network Support

Support Desk Technician

Branford, CT · On-site

$19.75 - $26.75/hr

Complete Network is looking for a support desk technician with an Associates or Bachelors degree in ... Excellent time management skills * Strong verbal and written communication skills * Strong search ...

Maggie s Management Group LLC

support

Southbury, CT · On-site

$15/hr

Our Maggie McFly's ® team is dedicated to making every guests' experience as memorable and enjoyable as possible. However, this isn't possible without our hard-working, dedicated team of ...

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Showing results 21-40

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Hamden, CT

Support Manager information

See Hamden, CT salary details

$22.4K

$67.5K

$120.3K

How much do support manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for support manager in Hamden, CT is $67,504.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,800.00 and $90,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.
What cities near Hamden, CT are hiring for Support Manager jobs? Cities near Hamden, CT with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Hamden, CT as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $67,504 per year, or $32.5 per hour.

Direct Support Supervisor

Mosaic

Middletown, CT • On-site

$49K/yr

Full-time

Medical, PTO

Posted 8 days ago

Job description

Annual Salary: $49,192
If making a positive impact in the lives of others is a constant on your to-do list -- you'll LOVE working with a team that puts people first.
We're looking for a Direct Support Supervisor to join our team!
By joining Mosaic, you become part of a global mission advocating for people with complex needs and providing opportunities for them to enjoy a full life.
As a Direct Support Supervisor, you'll coordinate and manage program operations to ensure regulatory compliance. Responsibilities include hiring, training, scheduling staff, coordinating activities and appointments, and maintaining detailed records for the individuals served.
Who will love this job:
A leader and a coach - who cares about the success of your team and the individuals they serve
A trusted ally - your sound judgment inspires confidence in others, helping them move towards and accomplish team goals
A collaborator - you naturally draw people together while remaining calm and focused even in emotionally charged situations
A skilled planner - you are adept at finding the best route moving forward while encouraging others to keep their eyes on the positive
What you'll do:
  • Facilitate the integration of individuals into the community by accompanying them to recreational and social activities
  • Monitor the comfort and safety of individuals by ensuring the living environments and program activities are in compliance with safety and regulatory requirements
  • Intervene when aggressive and/or inappropriate behavior occurs to implement behavior plans and strategies
  • Provide on-call support to staff during emergencies and locate staff to fill shifts when necessary

Schedule: Generally day hours Monday-Friday/some nights/some weekends/some on call responsibilities/flexibility required
Commitment to Mosaic Values:
At Mosaic, we believe in creating a workplace where everyone has the chance to contribute and succeed. This commitment is not just a policy, it's the way we work. It's good for the workforce, it's good for Mosaic, and it's the right thing to do.
Ideally you have:
  • A passion to serve others
  • Strong attention to detail and an even stronger desire to serve others in a team environment
  • A love of operations and creating seamless, efficient environments
  • Excellent time management skills and the ability to juggle multiple responsibilities while communicating honestly about your timelines, challenges and questions.
  • Ability to adapt as needed in a growing environment
  • Associate's Degree in a related field
  • One year experience in a related field
  • Certification in CPR or willingness to obtain
  • Certification in medication administration or willingness to obtain

Extras we think you'll love:
  • Daily Pay
  • Health Insurance
  • Competitive Pay
  • Professional & Personal Development Opportunities
  • Tuition Reimbursement
  • Paid Time Off (you earn it from day 1!)

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