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Support Manager Jobs in Findlay, OH (NOW HIRING)

Home Depot

Store Support

Bowling Green, OH · On-site

$14 - $17.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Bowling Green, OH · On-site

$14 - $17.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Wings Support and Recovery

Case Manager

Kenton, OH · On-site

$18/hr

Support individuals with mental health and/or substance use challenges by developing personalized ... case management settings strongly desired. Must have valid driver's license and reliable ...

Sevita

Direct Support Professional

Ottawa, OH · On-site

$13.25 - $16.25/hr

Support participants with developmental goals like budgeting, exercise, and nutrition You'll assist ... Communication, adaptability, multi-tasking, teamwork, time-management * Behaviors: Patient ...

Sevita Health

Direct Support Professional

Fostoria, OH · On-site

$14.75 - $18/hr

Support participants with developmental goals like budgeting, exercise, and nutrition You'll assist ... Communication, adaptability, multi-tasking, teamwork, time-management * Behaviors: Patient ...

Sevita Health

Direct Support Professional

Ottawa, OH · On-site

$13.25 - $16.25/hr

Support participants with developmental goals like budgeting, exercise, and nutrition You'll assist ... Communication, adaptability, multi-tasking, teamwork, time-management * Behaviors: Patient ...

System One

Application Support Engineer

Bluffton, OH · On-site

Application Support Engineer Location: Bluffton, OH Responsibilities * Design, develop, support ... have good time management, organizational, and documentation skills. System One, and its ...

Sevita

Direct Support Professional

Fostoria, OH · On-site

$14.75 - $18/hr

Support participants with developmental goals like budgeting, exercise, and nutrition You'll assist ... Communication, adaptability, multi-tasking, teamwork, time-management * Behaviors: Patient ...

Harbor, Inc.

Residential Support Specialist

Bowling Green, OH · On-site

$16 - $18.75/hr

Harbor is currently looking to add a Residential Support Specialist to our adult residential ... Services ranging from counseling, pharmacological management, primary care, psychological testing ...

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Findlay, OH

Support Manager information

See Findlay, OH salary details

$21.1K

$63.8K

$113.6K

How much do support manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for support manager in Findlay, OH is $63,762.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,400.00 and $85,500.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Findlay, OH?

The most popular types of Support jobs in Findlay, OH are:

What job categories do people searching Support Manager jobs in Findlay, OH look for?

The top searched job categories for Support Manager jobs in Findlay, OH are:

What cities near Findlay, OH are hiring for Support Manager jobs?

Cities near Findlay, OH with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Findlay, OH as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $63,762 per year, or $30.7 per hour.

Direct Support Professional (DSP) - Manager

Bowling Green, OH • On-site

COD Health Care
See more jobs at COD Health Careexternal

$21 - $24/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 28 days ago

Job description

Duties:

  • Oversee a team of Direct Support Professionals providing care and support to individuals with developmental disabilities.
  • Develop and implement training programs for staff to ensure high-quality assistance with activities of daily living, including personal hygiene, dressing, and feeding.
  • Manage the administration of medications, ensuring all DSPs are trained, prescriptions are filled, and documentation meets regulatory standards.
  • Monitor the health and well-being of individuals in the program by regularly reviewing vital sign records and ensuring any concerns are addressed promptly by healthcare professionals.
  • Coordinate transportation logistics for appointments, community outings, and recreational activities, ensuring all individuals have access to necessary services.
  • Ensure the maintenance of clean and safe environments for individuals, adhering to protocols and conducting regular inspections.
  • Provide guidance to DSPs on offering emotional support and companionship, fostering a compassionate and supportive atmosphere.

Requirements:

  • Proven experience in a leadership role within developmental disability services or home care settings.
  • Demonstrated ability to train and lead staff in performing physical tasks and heavy lifting as required.
  • Extensive knowledge of medication administration procedures and health care regulations.
  • Exceptional communication skills, capable of effective staff management and clear reporting.
  • Skilled in behavior management with the ability to train staff to respond calmly and effectively in stressful situations.
  • Availability for flexible scheduling, including oversight of various shifts, evenings, weekends, and holidays as needed.
  • Valid driver’s license and ability to coordinate transportation solutions for the program.

Note: The role of a DSP Manager is crucial in ensuring the highest standards of care and support for individuals with developmental disabilities. This position requires a blend of patience, leadership, empathy, and a genuine desire to make a significant positive impact on the lives of others. If you have these qualities and are committed to excellence in care and staff development, we invite you to apply.

Company Description

COD Health Care: More Than Just Care
At COD Health Care, we are not just another health care agency. We are a sanctuary of hope, a beacon of dedication, and a hub of innovation for individuals with Intellectual and Developmental Disabilities.

Who Are We?
COD Health Care stands as a pioneering agency under DODD, with a single-minded focus: to redefine and elevate the standards of health care services provided to individuals with intellectual and developmental disabilities.