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Support Manager Jobs in Fargo, ND (NOW HIRING)

FirstLink

Follow-Up Support Manager

Fargo, ND · On-site

$25/hr

Rather than managing cases, our follow-up program focuses on something equally powerful: helping people feel heard, supported, and connected as they continue their recovery journey. Whether someone ...

Butler Machinery Company

Store Manager

Fargo, ND · On-site

Promotes the sales, rental and product support for all Construction and Agricultural products represented by BMC. * Manages stores revenue and operating costs in order to provide reasonable profit ...

Koerber

Technical Support Advisor

Fargo, ND

You will assist project management with the planning and coordination of the commissioning of new projects and retrofits * You will provide support for legacy part inquiries * You will prepare spare ...

Körber Group

Technical Support Advisor

Fargo, ND · On-site

You will assist project management with the planning and coordination of the commissioning of new projects and retrofits * You will provide support for legacy part inquiries * You will prepare spare ...

Oracle

Senior Manager, Support Engineering

Harwood, ND · On-site

Lead hiring, onboarding, development, and performance management for repair-center team members and supporting technical resources. Core Responsibilities * Set clear priorities, manage competing ...

Home Depot

Store Support

Fargo, ND

$14.75 - $18.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Fargo, ND · On-site

$14.75 - $18.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Oracle

Manager, Data Center Support Services

Harwood, ND · On-site

$163K/yr

Manages team(s) supporting data center environments, customer environments and/or operations, addresses identified and escalated routine trends, and ensures problem resolutions are documented.

Oracle

Manager, Data Center Support Services

Harwood, ND · On-site

$163K/yr

Manages team(s) supporting data center environments, customer environments and/or operations, addresses identified and escalated routine trends, and ensures problem resolutions are documented.

Oracle

Manager, Data Center Support Services

Harwood, ND · On-site

$163K/yr

Manages team(s) supporting data center environments, customer environments and/or operations, addresses identified and escalated routine trends, and ensures problem resolutions are documented.

Oracle

Manager, Data Center Support Services

Harwood, ND · On-site

$163K/yr

Manages team(s) supporting data center environments, customer environments and/or operations, addresses identified and escalated routine trends, and ensures problem resolutions are documented.

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Fargo, ND

Support Manager information

See Fargo, ND salary details

$22.1K

$66.7K

$118.8K

How much do support manager jobs pay per year?

As of Aug 31, 2026, the average yearly pay for support manager in Fargo, ND is $66,665.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,200.00 and $89,300.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Fargo, ND?

The most popular types of Support jobs in Fargo, ND are:

What job categories do people searching Support Manager jobs in Fargo, ND look for?

The top searched job categories for Support Manager jobs in Fargo, ND are:

What cities near Fargo, ND are hiring for Support Manager jobs?

Cities near Fargo, ND with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Fargo, ND as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $66,665 per year, or $32.1 per hour.

Follow-Up Support Manager

Fargo, ND • On-site

FirstLink
See more jobs at FirstLinkexternal

$25/hr

Full-time

Medical, Dental, Vision, Life, PTO

This job post has expired today. Applications are no longer accepted.

Job description

What happens after someone hangs up the phone with 988 or 211? Who reaches out when someone returns home from inpatient behavioral health care?

FirstLink is seeking a compassionate and innovative leader to serve as our next Follow-Up Manager. This role leads a growing program that provides caring contact and continued support to individuals following a crisis, behavioral health discharge, or referral for community assistance.

Rather than managing cases, our follow-up program focuses on something equally powerful: helping people feel heard, supported, and connected as they continue their recovery journey. Whether someone has just left the hospital, had a conversation with 988, or needs help reconnecting with community resources, FirstLink's follow-up services ensure they don't have to navigate the next steps alone.

We offer competitive pay starting at $25/hour, along with an excellent benefits package which includes 100% paid Health, Dental, Vision, Life Insurance, and Short/Long-Term Disability and generous PTO accrual.

What You'll Do:

As FirstLink's Follow-Up Manager, you'll lead every aspect of our follow-up services, from supervising and developing the Follow-Up Specialist team to designing workflows and strengthening partnerships with providers across North Dakota and northwestern Minnesota.

You'll oversee post-discharge referrals from hospitals, student referrals from local schools, and interaction referrals from the 988 Lifeline and 211 helpline. Using data to improve engagement, you will monitor program outcomes and help expand access to follow-up services.

You'll also serve as a mentor and subject matter expert, helping develop the team while protecting the philosophy that defines FirstLink's follow-up services: genuine human connection, not transactional checklists.

Who We're Looking For:

We're looking for someone who believes that healing doesn't always happen during a crisis, it often happens because someone cared enough to call back after the crisis.

Successful candidates are compassionate leaders who enjoy building meaningful relationships with both those we serve and the community partners we serve alongside. They are skills coaches who develop their team through encouragement, direct feedback, and trust. They are highly organized, comfortable managing multiple priorities, and passionate about improving systems without losing sight of the people those systems serve.

Ideal candidates have some prior experience in behavioral health, crisis intervention, suicide prevention, or care coordination. Experience supervising a team, managing programs, developing partnerships, and measuring outcomes will help you thrive in this role.

Most importantly, we're looking for someone who understands the purpose of caring contact and is committed to preserving that purpose as the program continues to grow.

Join FirstLink!

A simple phone call weeks after a crisis can remind someone they matter.

As the Follow-Up Manager, you'll develop a team that expands hope beyond the initial conversation or care received, strengthen partnerships throughout the communities we serve, and help individuals stay connected to the support they deserve.

If you're ready to lead a program centered on compassion, recovery, and meaningful human connection, we'd love to hear from you. Apply today and help share the future of FirstLink's follow-up services!

Apply