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Support Manager Jobs in Devils Lake, ND (NOW HIRING)

Harris

Support Analyst

Michigan, ND · On-site

$60K - $70K/yr

The successful candidate will investigate, manage, track and close client support issues, specifically related to the database and functions of the application(s). They will also be responsible for ...

ABC Legal Services

Court Support Specialist

Michigan, ND · On-site +1

$15/hr

The Court Support team works with courts all throughout the country to ensure that upwards of 100 ... Manage consistent in/outgoing phone calls to assist Courts and customers with questions, as well as ...

Victra

Sales Support Rep Part-Time

Devils Lake, ND · On-site

$17.50 - $24/hr

From supporting our team's sales process to sharing your product knowledge, you will connect our ... If you're selected to move forward, one of our recruiters or hiring managers will reach out to tell ...

S&P Global

Application Support SRE

Michigan, ND · On-site

Use Git workflows for release management and rollback * Support validation and troubleshooting of deployment issues * Improve deployment reliability and processes Monitoring, Metrics & Observability

Otter Tail Power

Manager Safety

Devils Lake, ND

$117K - $161K/yr

Manager, Safety Services Location: OTP Customer Service Centers Grade 15 Position Summary At Otter ... You will play a critical role in supporting our employees, protecting company assets, and driving ...

Wynne Systems Inc.

Sales Manager

Michigan, ND · On-site

New logo acquisition is the primary growth objective, supported by expansion within our existing ... The team sells Wynne's rental and asset management software, primarily RentalMan and RentalResult ...

Gleason Construction

Project Manager

Devils Lake, ND · On-site

The Project Manager will be responsible to: * Manage commercial construction projects from ... Represent Gleason Construction professionally while supporting the company's commitment to ...

Harris

Project Manager

Michigan, ND · Remote

$75/hr

... support. What you will be doing: * Manage all aspects of project engagement from planning, stakeholder relationships, communications, resources, financials, change management, risks mitigation and ...

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Support Manager information

See Devils Lake, ND salary details

$20.7K

$62.4K

$111.1K

How much do support manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for support manager in Devils Lake, ND is $62,353.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,600.00 and $83,600.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What cities near Devils Lake, ND are hiring for Support Manager jobs?

Cities near Devils Lake, ND with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Devils Lake, ND as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, 1% Temporary, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $62,353 per year, or $30 per hour.

Support Analyst

Michigan, ND • On-site

Harris
Accounting Services • 1 - 5K employees

8.5

Company rating: 8.5 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

81st of 247 rated software companies

People enjoy working here

Good employer

Respectful managers

Learn more about Harrisexternal

$60K - $70K/yr

Full-time

Re-posted 3 days ago

Job description

Job Description Summary

The Aumentum Technologies support team is seeking a Support Analyst to provide application support to customers that will involve answering complex questions on the function and usage of our products. The successful candidate will investigate, manage, track and close client support issues, specifically related to the database and functions of the application(s). They will also be responsible for contributing to a knowledge base, supporting user forums and customer training efforts. You must have the ability to multi-task and see issues through to resolution. You will serve as primary support liaison between the company and the customer. In this role, you will work closely with the Manager, Support Services, and be supported by a great team, in providing exceptional customer service and development support.

Job Description

As a Support Analyst, you will provide application support and expertise to both our customers and internal resources. This will involve answering complex questions, contributing to our knowledge base, and serving as a support liaison between the company and our customers. Working closely with other Support team members and counterparts on the Research and Development team, you will investigate, manage, track, and close client support issues, specifically related to the database and function of the application(s) and escalations.

  • Work directly or indirectly with customers to provide services and help resolve user issues. Includes delivering product training virtually and onsite.
  • Investigate, manage, track, and close client support issues, including those related to database functionality and application behavior
  • Assess a variety of software scenarios, reviewing software configuration, setup and existing documentation to identify the correct resolution or escalate according to departmental guidelines
  • Report detailed information within the client tracking system and document processes and routines by following the defined guidelines and team goals and objectives
  • Work closely with other team members, exchanging knowledge through training sessions and meetings, and producing documentation
  • Create and conduct training for customers on functionality and best practices for products, including at user conferences
  • Collaborate with customers and/or our product and engineering teams to document proposed enhancements and determine cause/resolution to software defects
  • Review technical support related processes and documentation for continuous improvement

What we are looking for:

  • 3+ years of experience in a Technical Customer Support role
  • BS/BA degree in related business or technical field, or equivalent industry experience
  • Exceptional customer service and a professional, friendly attitude
  • Strong verbal and written communication skills, with a commitment to professionalism toward both clients and co-workers
  • Excellent problem solving skills: Identification, solution, and execution
  • Team player who is willing to share their knowledge and learn with the team
  • Ability to review, prioritize, and respond to multiple client issues in a fast paced organization
  • Proactive mindset with the ability to anticipate issues and initiate change
  • Must possess professional and friendly attitude and be able to quickly develop a rapport with clients over the phone
  • Teachable: Open and able to learn new processes, technologies, and products.

What would make you stand out:

  • Exposure to local government property taxation software and or practices
  • Previous experience with property assessment software or knowledge of the property assessment lifecycle.
  • Experience with relational databases and reading / writing T-SQL
  • Experience with the following: Microsoft applications and report query solutions

Salary range: $60,000 - $70,000 USD per year.

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About Harris Computer Systems

Sourced by ZipRecruiter

Harris Computer Systems, based in Ottawa, ON, CA, is an established player in the field of public sector software technology. Since its inception in 1976, the company has been striving to make clients' operations more efficient through reliable, practical, and flexible software solutions. Its extensive portfolio primarily serves utility, healthcare, public sector, and educational institutions, contributing to the betterment of public services through technology. Harris strongly believes in the value of forward-thinking technology and the power it has to drive progress for the public sector. This methodology is entirely in line with their mission to ensure customer success by providing reliable, practical, and robust software solutions.

Industry

Accounting services

Company size

1,001 - 5,000 Employees

Headquarters location

Ottawa, ON, CA

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